Mor Furniture for Less Reviews 80

First off the service people contracted by Mor that helped with the exchange of the deflective Radius chair were top notch, helpful and spot on.
However I am deeply disappointed in Mor Furniture. I truly despise that the only way to seriously contact for help is through texting. There is no way to actually speak with someone in person and no one at the store is able to help other than say text CS. It took nearly a fully day to get first response from CS to get things started and several iterations of back and forth to get them the needed information, correct their assumptions of what happened and what I needed. (At first they kept referencing a second piece of furniture that was purchased same time that arrived broken and had been resolved.) After about two days I am told I need to take the defective piece to their regional service center 50 miles away to determine what can do. This after sending photos of the broken wooden frame of the piece. OR I can pay a not small fee of $59.99 and have someone come take a look and make a repair or if needed deliver a new piece and remove the broken piece. Why do I need to pay $60 for a warranty issue? I even paid for the extended warranty so In my mind I am being forced to pay twice. I get it that the local store can't make a determination but why can't I take the defective piece back to the local store and they take it to the regional center for me. They are receiving deliveries from the center several day a week if not daily so why not just put my piece in the empty truck returning to the center? It truly is insult to force me to pay more for obvious warranty issue.

I give up, pay the fee and the first date can have someone come look is 4 weeks away. Really?
My time comes and the people assigned are super helpful and easy to work with. They look at the photos I sent with texts weeks before and determine the recliner truly is defective and has to be replaced. No need to come look at it in person. They then start to say I need to take it back to the center and be ready to pick up the new on my own when it arrives. I am not there so wife calls me and I explain I was told by paying the fee I would not have to do that. Disposal of broken and delivery of new would be taken care of. They call someone else and confirm is true. Ok good but why did that have to happen at all? Should be a known. We are initially given a date in July about 2 months away for delivery of new. Wife notes this is not acceptable, already waited a month for someone to just look at photos and not even come out then two more months for resolution? Not acceptable. Person also using this recliner is having surgery and needs this recliner for recovery. Repair person steps up to the plate and finds a solution and able to get the replacement recliner in about a week. PERFECT! Very happy the service people are listening and very very helpful looking out for us. But Still have the question of why did we have to wait a month to have them not come out but just look at the photos I supplied. Why did we have to have that initial delay?

All in all the issue was taken care of. Love the Radius recliner, super happy with the actual service people that did work with us but deeply disappointed in Mor Furniture as the quality with 2 of 2 pieces purchased were broken at delivery or defective. Have serious concerns for long term durability. Most of all really do hate the CS system Mor uses that forces impersonal drawn out piece-meal texts that take forever to get the needed information needed. I am sure is great for Mor but really stinks for the customers. Such a hassle. AND really feel slighted that was forced to PAY for obvious warranty and defect. I have never experienced such a policy and process from ANY company have ever dealt with in my life.

As much as we love the Radius recliner, we do not have any respect for of love for Mor Furniture and CS process/policy and will be highly unlikely to ever do More business with Mor ever again.

We purchased furniture in June 2021. Delivery took 3 months to get most pieces, plus another 2 months for the last piece.

I purchased a house of furniture from Mor last spring and have never been more disappointed in a business. I've purchased from Mor previously and have never had any issues, however, after this experience, I will never purchase from Mor again. I've had to replace so many pieces due to defectiveness and/or arriving damaged - multiple times in fact. The amount of delays on waiting for replacements have also been extremely frustrating. I'm still waiting for one piece to be replaced! Lastly, I've obviously been in constant communication with customer service and some representatives have been very helpful and kind, however, most have been rude, short, and not helpful. I cannot wait for the day when I do not have to contact anyone from Mor again; but seeing as my last requested piece of furniture that needs replacing is not estimated to arrive until August (it's March!), it'll be some time before that comes true unfortunately. Do not purchase here.

customer #CREAj34736 My couch was delivered on 10-28-2021 to my house with 2 chrome upholders not black like they should be you said its 8 weeks to replace them and I never herd from you . Where is my cu holders I spent 3 grand and please make it right...Jim Now its 3-6-22

We bought a lot of furniture from this store and we have been waiting almost six months for part of our delivery and it still hasn’t come. We ask them what’s happening and all they do is fob us off with dates. I have a good mind to get a refund and go elsewhere for our furniture. I have had no apology. I worked for a furniture company for 10 years and went above and beyond the customers expectations when the customer was not happy we would sort out issues and offer compensation in the form of a voucher but nothing. Am not dealing with this company again in the future.

Do not buy from Mor Furniture. I purchased a Serta mattress about 6 years ago. It has a 25 year warranty on it and it is beginning to sag. I have a spring that presses into my hip every night. I contacted Serta and they directed me to Mor Furniture for warranty problems. After filing a complaint, they send this 3rd party group called Integrated Bedding Group to your home to look at the mattress. This company advised no action and recommended the mattress be placed on a frame. The mattress sits on wooden slots. The tag on the mattress clearly states “This mattress is intended to be used – without a foundation or with foundations(s) - 1/NFR/ERS-1”. Mor Furniture hires these people to come to your home and obviously pays them to find in their favor to prevent them from having to cover the warranty. This company is not doing it for free. The mattress has visible waves from where the 2 people sleep. It can be seen from across the room. You cannot tell me this mattress is not defective. I was told I could file another complaint in 30 days. Why? So they can send the same company out again to give Mor an excuse not to cover it again? Simply put, do not buy from Mor Furniture. Go directly to the manufacturer and purchase it there. You may have better luck covering the warranty.

We purchased at the Gilbert Arizona location and have had the absolute worst customer service from them as well as corporate in San Diego California. They can not deliver on the product promised but have no problem taking your money first. They should of stayed in San Diego! Highly recommend not purchasing from this company

Delta Park, Oregon - Location
Do not buy anything from these clowns especially Ched Pennington. We spent 5k at the end of July beginning of August with Mor Furniture and we were told we would receive our order September 1st. We waited and called a few days later to see what was going on. Well our order got pushed out; however, I had to call and find out. Then I called again 2 weeks later to see what is going on and was told it wouldn’t be until December, I understand the Covid excuse though if I have to call and get my own updates while these jokes of an excuse just hang on to the 5k we paid for furniture we haven’t received for 45 days is BS. On top of it we have to wait another two weeks before we get a refund even though Mor which are a bunch of thieves stealing money and not delivering on what they say. We had already waited 45 days what’s another two weeks. Do not buy anything from this company and is extremely difficult to get ahold of anyone by phone with Mor.

Twice I ordered furniture that was back ordered 6 months and I was never informed or apologized too. I called to get a refund and again was not apologized too just a curt response and got hung up on. While shopping I had to beg someone to ring me up! I will never purchase from them again!

I truly cannot let my experience at Mor go without it being shared and we should have run when we saw the red flags. Heather our salesperson was fine. Upon check out her male coworkers were making comments about women liking to clean and other insulting remarks about women being great “housewives”. They looked to my husband for that “good old boy” confirmation, and he said that it was not funny but rather inappropriate and they should not be talking like that to any women and not in front of his family, a wife and two daughters!!! The men there were condescending douchebags and the women just seem so damn uncomfortable that all they know how to do is laugh off the bullying. Heck I cannot say that I blame them since they were probably just so embarrassed in front of their customers. The men were not wearing masks in the showroom and at check out with their customers nor was a man sitting at one of the tables on a laptop. I thought to myself we are all in masks coming into your “family-owned” business and the least you can do is keep the masks on your face while you are helping families during a global pandemic. I had even made several comments about the employees not wearing masks to which I was given that awkward laughter.

We came into the store at the end of June and at that point Heather offered to have 1 of 2 bed frames delivered since we had been waiting. A bed frame that had been available since we placed our order a month ago yet not until she saw us in the store did she offer to get the Sheridan II out to us. There was not much of an update on the Ashland Grey Queen bed other than sometime in July or early August.

I called on August 3rd and was greeted by a sassy, non-apologetic customer service representative that literally had nothing to offer besides another make believe delivery date of August 12th and “if you don’t want it you can cancel it”. To which I responded, “clearly I want it since I made the purchase and am following up again on when I can expect it”. She was rude and essentially hung up on me. My call on August 16th was answered by Donna who was much nicer but again said that Mor is not to blame and that it could be an issue with customs, COVID, etc. Today we were given a new estimated delivery date of August 26th and I am more than confident that if I called on the 26th it would be another 2 weeks out. Although I realize that Mor is not the manufacturer of the bed, I do strongly believe that Mor has a responsibility to its customers to have answers. Especially when they are continuing to sell these items when there is really no line of sight as to when these items will be delivered. Certainly, the manufacturers have an obligation to the furniture companies not just a flippant shrug.

As a customer, the level of finger pointing and “passing the buck” mentality is incredible. Every time we would ask where our order is, no one from your company would take any accountability whatsoever. It was this guy’s fault, or the delivery company’s fault, or we’re getting it from overseas…honestly, do you think I care? I ordered the product from your showroom, so as far as I am concerned, it's YOUR fault. If you don’t have the product to sell/deliver, then DON’T SELL IT. Seriously, do you think we are stupid? I feel tricked buying anything from your store. Our money went into your pockets in two seconds, but almost 3 months later, nothing? That’s what scam artists do, and as far as I am concerned, that’s what you are. A scam artist. My daughter is six years old and shows more accountability than your business. The least you could do is show us some compensation for making my daughter wait for her bed frame. You people are pathetic. At this point, I will never shop at Mor furniture ever again and if I could return every single dollar spent with you I would. I will tell everyone I know not to shop there. I will be putting negative reviews on every social website I can find about Mor furniture. You people are no better than used car salesmen and should be ashamed of yourselves. I never expected this level of B.S. from an American company. Supporting local is not always the best option!

Edit: Mor was bought by a Chinese company called Healthcare Co Ltd.... maybe they should have stuck to healthcare because they are not nailing furniture.

Worst company ever. Save your money and go to Ikea. Spent over a grand for a dining room table. I received two boxes and had to play Bob the builder. At least it was free delivery. Oh yea free delivery means drop off at door. If you want them to bring it in the house is an added charge. They suck, I only have 3 usable chairs left screws have fallen out or chairs broke.

Don't buy an extended warranty..Not only does Mor Furniture not stand by there store warranty..you pay $99.00 for extended service warranty and they refuse to honor that warranty. Both Mor furniture and furniture care protection are pointing fingers at each other.
And the consumer suffers with a piece of defective furniture, and are out hundreds of dollars. I work very hard for my money and expect and deserve better treatment than what I received from Mor Furniture

Worst customer service ever. We went to order a couch and bought a specific one because they swore it would be here in 2-3 weeks. 3 weeks go by and no one contacts us. We call to try to talk to someone about it and they say they don't even have our order in the system. We show them a reciept and they are able to look it up but then tell us it won't be for another couple months. This has happened three times between my family and our extended family. We asked for a refund and now are being told we won't get one for 10 days.

Worst customer service experience EVER! Don't buy here.

We bought our new couches less than a year ago and the mechanics never worked right. We paid for 4 years warranty for repairs were denied because it came that way.

Changing my review at this point since we were told our mattress was in stock and could be delivered before our move in date, we asked this several times and specifically picked this mattress/frame/box spring because they could be delivered quickly and were available in their warehouse. Now the week we are moving in they have suddenly told us it is not in stock... even though it was when we ordered... and they expected delivery is now a week after we move into our home. Cherry on top of this cake, their rude replies when asking their customer service about our order.

UPDATE: After much back and forth they agreed to at least deliver the mattress only a day late rather than week late, even if they didn't have the box spring (even though then never bothered to tell us this). They then showed up with both the mattress and box spring which, okay sure sounds good... Except their install guys actually put together the bed frame incorrectly, SO INCORRECTLY IN FACT there was a large corner of metal sticking out about 3/4 of a foot on one side. It was even missing a bolt so would have been very obvious during setup that it was done wrong and they chose to leave it (still missing a bolt which we were not even provided) rather than tell us or reassemble the frame correctly. After they left I gouged my calf with this jagged chunk of metal they left sticking out... We ended up having to dissemble everything ourselves and putting the frame back together correctly so the giant corner of metal that was sticking out (which has left a large bloody gash in my leg) was now squared with the mattress and matching the other 3 corners.

This was by far the WORST delivery/setup furniture buying experience we have ever had, this is including 3 other appliance deliveries, a second guest bed, movers, and a couch which have all gone smoother. Zero offers from the store to refund any fees or make any apologies for the trouble.

warning! avoid this furniture company! i would give no stars if i could! take your money somewhere else! waited over 2.5 months for 2 chest of drawers $1000 each!!! they came in their own box so you can't even inspect it. i got home, opened them up and was super disappointed by how low quality and poorly built they are! the drawers were built slanted so they don't even close!!! whoever built them surely didn't give a s*** about their job! i could've went somewhere else for cheaper and better quality! save your money or use it somewhere else that it!

I dont usually review but when i saw all the bad rating then i wanted to say that i had great experience my furniture did come late but this is pandemic and financing started after the purchase. customer service was good when i asked them to replace the defected item during delivery i dont understand all the bad reviews...

I should have read the reviews before buying anything from this cheap scammers! Salesmen will promise you whatever you wanna hear I bought a sectional couch(leather) but I told the sales person I was afraid of it peeling off. They told me not to worry just buys a 4 years insurance and if it ever peeled it would be repaired or replaced. A little bit over a year and sure enough, the thing starts peeling off really bad. So I went to the Visalia store and tell the one sales man, that nice sales person had now turned into this vicious condescending guy who seemed he was the one paying from his pocket! Then I called the insurance company. You can feel right away they’re looking for ways to get out of it. So the excuse I got was since the peeling was really bad they only cover one accident and no multiple peelings AND if it peels on the seating area ITS NOT COVERED well of course that’s where’s its going to peel. So I Spent over 1100 dollars on a the worst piece of furniture I’ve ever bought! And their insurance it’s a joke and a shameless robbery. Never buying anything from Mor ever again!

They have the absolute worst customer service I have ever seen in my life. 4 different exchanges to get good product. Delivery service is a joke, can't ever get ahold of anyone. Driver lied and said he was there and no one was there. Said he waited 15 minutes and had to leave. I had left work early to be there and was sitting by the front door the whole time. I also have a ring proving they weren't there. They took the driver's word over the customers and rescheduled the delivery for Saturday. Mind you that wa as with 2 days notice and I had other plans and had already left work for the day. Customer service was of absolutely no help. Never again, if I could give zero stars I would.