Mor Furniture for Less Reviews 80

Just sharing our recent experience with Mor Furniture for Less so other shoppers are aware before making a purchase.

We bought a sofa from the showroom and were told we could customize the color, so we ordered a white set and paid a fair price expecting a quality product. Delivery took about 8 weeks. When it arrived, we immediately noticed several issues. There were red discoloration marks on multiple cushions, a visible defective stitch on the chaise that looks like it will eventually tear, uneven cushioning in the chaise section, and back cushions that do not meet properly leaving noticeable gaps.

We contacted customer service the same day. There was no phone support available over the weekend, only text. A technician came out about two weeks later, agreed with the issues, took photos, and said a report would be sent to his supervisor. After waiting another couple of weeks with no response, we followed up again. During one of the calls, we felt the customer service interaction was unprofessional and dismissive, which made the situation even more frustrating.

A second technician visit happened later, with similar documentation taken again and the same promise that a supervisor would follow up within a couple of days. As of now, we are still waiting with no resolution.

At this point, we are disappointed with both the product quality and the lack of follow up on customer service. Sharing this as a caution to others. Make sure you fully understand what you are getting into before purchasing.

The extended warranty and the furniture protection plan don't help. Mor refuses to help me with this situation and mind you it is a power recliner that does not work for plus size people !! I do not recommend Mor one bit . Take your business somewhere else !!!

it was a good furniture store very good customer service and i would love to go agian great staff and low prices

I already wrote on Google about the amazing customer service that I received. I am writing about the Visalia, CA location. The sales Associate Desiree was awesome. She found us the perfect recliner for my wife's needs. She has horrid back problems and we needed a chair that has lift capabilities. Desiree also said the order will be delivered within 5 business days and if we had any problems, call her. Not customer service where we would get lost in the shuffle, but her directly. Definitely A+++ service!! Give that gal a raise!!!

I am writing to express my deep disappointment with Mor Furniture regarding the delivery of my custom Oracle sectional on 2/26 from the Goodyear, AZ store. The sectional, which I ordered two months ago, took six weeks to ship, and unfortunately, it arrived with significant defects that were immediately apparent upon delivery.

Within 24 hours, I documented the following manufacturing defects:

Frayed stitching
Seam separation
Puckered and warped upholstery
Misaligned panels and crooked seams
Visible fabric damage/rub marks
Uneven corner construction
These defects were reported promptly, and I have attached photos of the damage. Despite my attempts to resolve this issue amicably, I am incredibly dissatisfied with the responses I’ve received from Mor Furniture.

I sent two formal messages and placed four phone calls to the store, each time receiving inconsistent responses. I requested to speak with a manager, but my calls went unreturned. Instead, I was told that I could not return the sectional or have it repaired, which is unacceptable.

To make matters worse, I initially ordered the sectional two months ago in anticipation of my family visiting for the holidays. The extended delivery time of six weeks, followed by receiving a defective product, has only added to the frustration, as we were hoping to have the sectional ready for the holiday season.

I have followed all required procedures, including reporting the defects immediately, but Mor Furniture continues to deny me a refund or repair. This situation has been ongoing for over a month, and I am deeply disappointed by the lack of support and resolution from the company.

I visited the Mors in Murrieta just looking and was greeted by Harrison very professional i must add, he was very helpful and knowledgeable and super patient i was able to bring my daughter back later that day to pick her bed out. I will be back to review the quality of the furniture but Harrison gets 5 stars stop by and see him if you are on a hunt for furniture with great customer service!!!!

purchased a marble dining table, keeps coming in with large cracks on the marble surface.
Customer service tried to exchange it with one without for 5 times, but they keep coming in with cracks. When I requested a full refund, i was refused and was only offered store credit

And they refused to credit me the balance, if I were to choose another product of lesser value.

I the consumer is becoming the victim of a quality issue between Mor and their manufacturer.

Followed instructions for return. HASSLED BEYOND BELIEF FOR RETURN. DO NOT BUY FROM THIS COMPANY. THEY ARE THE WORST. They don't care about return customers. Because from what I can tell they DON'T get return customers. They are the worst company.

Shortly after purchasing a bed and frame, the frame caused several cuts on my wife’s shins and the bed was highly uncomfortable. We tried to return it or exchange at the Cas Grande store. We were told we had to contact their customer service department. However, they said we had to work with the store. The store claimed they couldn’t take it back because they couldn’t sell used furniture. This was a lie because we were offered used at the time of purchase.
Nothing but lies and junk furniture.

The purchasing process was fine, no problem.
On my day of delivery I was informed by one of the delivery personnel that they did not have the necessary hardware to put my bed together on top of that one of my dressers was damaged. I refused the entire order as I watched one delivery personnel not lift one of the night stands, but push it across the bed of the delivery truck.
I also know that the delivery personnel knew that there was no hardware for the bed and also knew that the dresser was already damaged. Worse experience ever.
They need to invest in better delivery services.

I am deeply disappointed about Mor Furniture stores. They lied to us about picking our old furniture if we bought new one. It is a lie and a trap to sell. You order and then, you have to send pics of your sectional to be picked up when the new comes. Only to get an answer that your sofa is not accepted even though is in optimal condition. Beware of their tactics.

Furniture was as advertised. In Store customer service was great. However, I purchased the extended warranty to be safe. Once needed, I was told it would take 8-12 weeks to receive the part at my door step. It took 16 weeks for them to notify me the part was on its way to their warehouse and I would need to pick it up. It was the wrong part and after realizing the mistake going across town to pick up the piece I was insured it would be available the next day and delivered the same day. It has been 5 days since then. I have not received confirmation where the part it. Upon calling myself to find out they told me the soonest the part could be delivered was a week from that day. Mind you, that you cannot schedule an appointment to have them fix it until the piece is received. From my experience is that once the piece is received it will take the usual 10-14 days to schedule an appointment to have it fixed. All said and done, I have had the furniture for 2 years and will have waited almost 8 months to have a single piece fixed using their warranty. I'd suggest waiving the warranty.

The sales staff at the Marysville WA store was friendly and helpful. The good experience ends there. When our living room set was delivered there were numerous problems with it. The comfort level was nothing like the one in the showroom, it was actually painful to sit in, and there were many flaws both cosmetic and functional. We bought a fairly expensive power recliner sofa and loveseat set and the product was very poor quality. The company's return policy is terrible, giving only 48 hours to return it. We went a couple days longer than that because of busyness and were initially told too bad, you're past the 48 hours. After more things started going wrong with it over the next couple days I contacted them again and after providing photos and even a video of the flaws was finally able to get them to take it back. The refund that we got was about $330.00 less than what we paid because of the non-refundable "free delivery" fee and the pick-up charge. When they wrote up the sale they were creative in a way that the "free delivery" that we were promised was actually not free. We have bought several pieces of furniture from them over the years but we will not be shopping there again.

I tried to buy a sofa online and their customer service was atrocious. They have a text box at the bottom of each page that says that someone will get back to you right away, so I sent them a message with a simple question: Does the sofa I'm interested in come disassembled? I sent another message. And another. And another. No response at all.

So I sent an email and got a response, but still no answer to my question. In fact, the person who answered my email looked at the photo online and said, "It doesn't look like it comes disassembled." Well, that might be because the picture on the website shows AN ASSEMBLED SOFA.

She said she'd ask someone from the sales team to contact me, but 48 hours later, still nothing. So they haven't just lost a sale - they've lost a customer. Great job, guys.

Anthony good job and personalble

Worst experience ever buying furniture! They brag about white glove delivery and set up, however I can assure you its anything but that. I spent over $2000 on a new bed and dresser that was supposed to be delivered on 9.23.2024. After they changed my delivering time 3 times, they finally showed up! The nightstand had a huge hole in the back of it, the dresser had a crack and scratches all along the bottom edge, the mirror was totally scratched up and ALL of them were FILTHY! Oh yeah, no bed! NO BED! They said the bed was incomplete and they’d have to take it back and bring a new one in a couple days! WTH?!? Now I’m sleeping on the floor for the next 2 days because I had to get rid of all my old furniture to make room for the new furniture! They offered no apologies or discount what so ever! Won’t even reimburse me for the $249 I had to pay for this so called “White Glove” delivery. Worst experience ever in my retail shopping life, and I shop a lot. This was my first experience with Mor furniture and will definitely be my last

DO NOT ORDER if you believe they are going to take your old mattress. They won't. Just know ahead of time that you will have to get rid of it yourself. We only ordered from them because a commercial on tv about their Labor Day promotion claimed they would take the old mattress. Again, just so you know, this is false advertising (lying) You should shop elsewhere.

My wife and I were looking for a comfortable sofa with a feet rest. After salesman Ricky Johnson showed us six or seven sofas, we settled on a comfortable one for $999.99 during the store’s 4th of July sale. The sofa is fine, average quality, comfortable, but the billing was ODD.
Glancing at the bill, I noticed that Mr. Johnson had added an extended warranty for $149.99 without our knowledge or consent. I mentioned that we did not choose an extended warranty. Mr. Johnson explained that my request for and his “removal of the extended warranty [charge of $149.99] will increase the cost of the sofa by $149.99”. I asked why there is an odd need for an extended warranty charge to keep the sales price of $999.99 so that the net effect is that the sofa is not really on sale for $999.99. While I was trying to make sense of Mr. Johnson’s odd billing, I walked, picked up, and bought back the sofa’s sale sign and pricing. Showing Mr. Johnson the sales sign, Mr. Johnson proceeded to explained that the sales price is for a left side footrest section, not for a right footrest section, and he needs to raise the price by $149.99 to cover a right side footrest section and, if he removes the extended warranty charge of $149.99, he will need to raise the sales price by $149.99. That explanation is understandable, different sided footrest sections may be priced differently. However, seeing that Mr. Johnson newer explanation still incorporates an extended warranty charge of $149.99 or, leaving the extended warranty out, a sales price increase of $149.99, I find that his pricing and reasoning unusual. Since my wife wanted the sofa, I signed the contract.
At home, thinking more about the odd transaction and how an unordered extended warranty is unusually involved in the transaction, I called the store and was routed to a central customer service call center and requested CANCELLATION of the order, aware that there is no three days California “cooling off” period for furniture transactions.
The customer service representative (rep) stated that she has canceled the order. I requested an emailed cancellation confirmation. The rep stated that she will immediately email a cancellation confirmation. After forty-seven minutes, there is no email confirmation. Seeing that I had received a text from the company with a sales confirmation, I tried cancelling via text. However, text is not available for cancellations and advised that I call customer service. Consequently, I phoned again and explained that a first rep has not emailed a cancellation confirmation. This second rep explained that the first rep DID NOT CANCEL the order but only forwarded a message to salesman Ricky Johnson. Again, to a second rep, I directly requested an order cancellation. This second rep sincerely apologized, complied, and emailed a cancellation confirmation. On July 4, 2024, I received a credit card company email that Mor Furniture has issued a credit for the purchase.
If you do not want this hassle, please avoid this business.

Do not purchase furniture from Mor. I purchased a recliner and the switch went out within a few months. No big deal. I contacted warranty services and they set out a tech. The tech came unprepared and was unable to fix it. Turned out to be the switch. The tech placed an order for the switch and it is going to take 8-10 weeks to get the switch in. Meanwhile I have a recliner that is unusable. Customer service is telling me that there is no way to get it faster as it is a made to order part... really? Avoid Mor at all costs. Terrible customer service and poor quality furniture.

We have had great experiences buying from Mor’s they are professional and very friendly. We liked the selection and are very happy with our purchase. Wadie Gergis is a great salesman!