Moovers Mobility Lovers Reviews 

475
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as one of the best car rental companies they have used. Customers consistently praise the smooth and efficient service, from quick airport transfers to easy car collection and return processes. The staff are frequently highlighted for being helpful, professional, polite, and friendly, contributing to a positive overall experience. Many reviewers also appreciate the quality of the vehicles, noting that cars are often clean, well-maintained, and sometimes even new. However, some people were dissatisfied with their experience, citing issues with car inspection processes and unexpected charges for minor damages like pinhead-sized stone chips. A few other people also felt that the customer service at the Alicante office was poor, with one reviewer mentioning a manager's unhelpful attitude and another being refused a car after a dispute.

What people talk about most

Service

Customers had positive experiences with service, often describing it as great, efficient, and fast from start... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Product

People report positive experiences with the product, consistently praising the excellent condition and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth, efficient, and stress-free... See more

Location

Consumers find location to be ambiguous, with many praising the convenience of Alicante Airport as a pickup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

475 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(475)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Moovers

Moovers, Car Hire, Spain 🇪🇸
The staff were very friendly and easy to deal with. The car was spotlessly clean and great to drive. We travel a lot to Alicante and Moovers is now my go to place for car hire.

9 December 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Bernadette!
We are very happy to hear that your experience with Moovers was so positive. Our team works hard to provide friendly and efficient service, and we’re glad to know the car was spotless and enjoyable to drive.
It will be a pleasure to continue being your preferred choice whenever you travel to Alicante. We look forward to welcoming you on your next visit!
Best regards.
Moovers Team.

Rated 5 out of 5 stars

The best rental in Alicante.

Absolute impeccable service from all members of the team from before I even arrived in the country. A WhatsApp message to let me know I should text them to let them know when I arrive to be picked up, an immaculate car for an unbelievable price including full insurance, no hassle at all when returning the car and even had time to chat with me during the shuttle ride. I go to Spain 4/5 times a year and will 100% continue using Moovers every trip from now on, especially after comparing to the other rental companies at Alicante airport.

5 December 2024
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello, Mr George:
Thank you so much for sharing this wonderful review. We’re thrilled to hear that your experience with Moovers has been so positive from the very beginning. We strive to provide impeccable service, from the initial communication to the shuttle and vehicle return, and reading your kind words motivates us immensely.
It’s an honor to know that, after comparing with other companies at Alicante airport, you choose us as your preferred option. We’ll be delighted to welcome you every time you travel to Spain, and we’ll do everything we can to ensure each experience is just as excellent.
We look forward to seeing you on your next visit!
Best regards.
Moovers Team.

Rated 5 out of 5 stars

Great service

Really happy with our hire car and the excellent service provided - we hired for a long weekend in Alicante from UK, with the full insurance (no deposit) and a baby seat. We checked in online, and the pick up was extremely quick and efficient.

Car was in excellent condition (5-door Yaris hybrid) and the good condition baby seat was isofix, so was a quick and easy fit.
The communication and shuttle services were excellent, and the car return quick and efficient.

Highly recommend this company, we will be using them on our next trip for sure.

22 November 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Robert!
Thank you so much for your detailed and fantastic review, also on this platform! We’re really glad to know that you were satisfied with the service we provided. It’s great to hear that the online check-in and pick-up process made everything easier and more efficient for you, and that the Yaris and ISOFIX baby seat met your expectations. We understand how important children’s safety is, and we’re glad we could deliver!
Your kind words mean a lot to us, and we’re thrilled to hear that you’ll choose Moovers for your next trip. We’ll be more than happy to welcome you back!
Best regards.
Moovers Team

Rated 5 out of 5 stars

Top class rental company.

Excellent company. Punctual, friendly staff. Nice car and excellent rate. Highly recommended.

18 November 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello, Steve!
Thank you so much for your amazing review! We’re glad to hear that we met your expectations. We also love that you found the online booking process easy and that you were satisfied with the car and the rate. That’s awesome! It’s truly an honor to be recognized as the best car rental company you’ve ever used. You’ve left us speechless, thank you so much!!!
Thank you for trusting Moovers. We look forward to seeing you again on your next trip!
Best regards.
Moovers Team

Rated 5 out of 5 stars

I rented a car for the first time

I rented a car for the first time, so I was initially a bit skeptical. However, everything turned out perfectly thanks to Moovers. We were picked up on time at the airport, and the drive to their location was just about 10 minutes. We opted for the full coverage package, and I’m really glad we did! We rented a fiat 500 for a week. For just the two of us it was fine. On our departure day, we returned the car, and they kindly took us back to the airport. Overall, a seamless experience, and next time, we’ll definitely choose Moovers again! Highly recommended!

9 November 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Mr. Meijer!
Thank you so much for your positive review! We are really happy to know that your first rental experience was so satisfying and that the process went smoothly. We’re pleased that the punctual pick-up at the airport, the transfer to our location, and the service in general met your expectations. Also, it's great to hear that the Fiat 500 was perfect for your stay.
We greatly appreciate your recommendation on Trust Pilot, and we’ll be delighted to welcome you back on your next trip.
Best regards.
Moovers Team

Rated 5 out of 5 stars

The perfect mobility partner

The perfect mobility partner. Reservation from your favorite car easy online. Fast and comfort pickup at the airport in between 20 min after landing. Staff very freindly and interested. And above all a very good rental price. I am very satisfied! See you next time.

13 November 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello, Art De Rover!
Thank you so much for your fantastic review! We are very happy to know that your experience with Moovers was so satisfying. It’s great to hear that the online booking process was easy and that the airport pick-up was quick and comfortable. We’re also thrilled to know that the team was friendly and attentive.
We’re glad you were so satisfied with the rental price! We’ll be delighted to welcome you back on your next trip.
See you next time!
Best regards.
Moovers Team.

Rated 5 out of 5 stars

Finally. An honest car rental company.

From booking to collection to returning the car everything was well organised and clearly communicated. We received an email prior to travelling which enabled us to provide all information in advance speeding up the collection process. We were asked to send a WhatsApp on arrival which was promptly answered and we were picked up quickly. On collection they accompanied us on a thorough inspection of the car documenting everything in photographs on an ipad which were shared with us by email. All staff were professional, friendly and helpful. The car was exactly as booked and the return process was just as smooth. The whole experience was a vast improvement on previous rentals with other car hire companies and we will definitely be using Moovers again.

5 November 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Gary!
Thank you so much for your review also on TrustPilot . We're thrilled to know that your experience with Moovers exceeded your expectations. For us, offering a professional, transparent, and surprise-free service is a priority, and it's great to hear that we achieved that in your case.
It's a pleasure to read that our team met your expectations. We are constantly working to ensure that every customer receives the best possible experience, and feedback like yours motivates us to keep improving every day.
We look forward to welcoming you back on your next trip!
Thanks again for choosing us and sharing your experience.
See you soon!
Moovers Team 🚗✈️

Rated 5 out of 5 stars

Everything very profesional and polite…

Everything very profesional and polite staff. When we needed any informations everything was done quickly. Next time we will twke your rent a car again. You have nice and new cars.

2 November 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Dusko!
Thank you for your kind words! We're delighted to hear that you found our staff professional and polite, and that we could assist you quickly when you needed information. We're glad you enjoyed our fleet of nice and new cars. We look forward to serving you again next time!
Best regards.
Moovers Team.

Rated 5 out of 5 stars

I've used Movers a number of times for…

I've used Moovers a number of times for car rental at Alicante airport.I have to say they are a very reliable and competitive. The cars are first class and you get what you pay for. The pick up procedure is so simple, you let them know when you've arrived via text and within minutes there's a mini bus picking you up. You then have a 5 minute transfer time. The centre is so handy to get to when leaving the car back. I personally always book direct with them as you can choose the best insurance option to suit your needs. Communication is second to none!
5 stars first class service, very happy indeed.

1 November 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Dean!
Thank you very much for your loyalty and for taking the time to share your experience on Trust Pilot. We are delighted to know that you consider us reliable and competitive, and that our cars and service meet your expectations. We strive to make the pick-up process as simple and fast as possible, and it's great to hear that the transportation system and communication have worked so well for you. We appreciate your kind words and your trust in booking directly with us.
We look forward to continuing to serve you with the same quality on your future trips!
Best regards.
Moovers Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We booked last minute after our plane was delayed. However, we had a hassle free car hire experience from Moovers. The staff were all very friendly and helpful. We will definitely be booking with them on our next trip to Alicante.

29 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi!!
Thank you for your fantastic review! We're delighted to hear that you had a hassle-free car hire experience with us, especially after the last-minute booking due to your flight delay. Our team is dedicated to providing friendly and helpful service, and it’s wonderful to know that you felt well taken care of. We look forward to serving you again on your next trip to Alicante!
Best regards.
Moovers Team

Rated 5 out of 5 stars

Great customer service, great cars!

Absolutely fantastic customer service and excellent cars. I have no problem in recommending this company, and will definitely be using them again in the near future.

24 September 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Mary!
Thank you for your fantastic review! We’re delighted to hear that you had an excellent experience with our customer service and cars. Your recommendation means a lot to us, and we can’t wait to welcome you back for your next rental!
Best regards.
Moovers Team

Rated 5 out of 5 stars

1st class service

1st class service, loved the car and staff very friendly and helpful ! Will be my first choice on my regular Spanish visits in the future 👍

25 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Sean!
Thank you so much for your fantastic feedback! We're thrilled to hear that you enjoyed our first-class service and that our friendly staff made your experience memorable. It's great to know that you'll be choosing us for your future visits to Spain. We can't wait to welcome you back!
Best regards.
Moovers Team

Rated 5 out of 5 stars

Did what was advertised

Did what was advertised, no problems and for a reasonable price

23 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi David!
Thank you for your review and for taking the time to share your experience. We're delighted to know that we met your expectations. Providing a reliable service at a reasonable price is one of our top priorities. We look forward to the opportunity to serve you again in the future!
Best regards.
Moovers Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, great service and didn’t try any of the usual scams performed by other rental companies. Recommended!

17 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Ian!
Thank you very much for your review. We're glad to hear that our staff was very friendly and that you received great service without any of the usual scams performed by other rental companies. We strive to be transparent and provide the best possible experience for our customers. We appreciate your recommendation and look forward to serving you again in the future.
Best regards.
The Moovers Team

Rated 5 out of 5 stars

Excellent service

Excellent service , this is my second time with moovers mobility , the cars are spotless , new and amazing, the staff are incredible, especially Sylvia and Barbara , they are the ones who looked after me at pick up and drop off , very smooth and efficient service. Would definitely recommend Moovers Mobility lovers . 5 stars !!! Regards

16 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Tarek!
Thank you so much for your review and for choosing us for the second time! We're glad to hear that you enjoyed our service and that you liked the car. We're especially pleased that Sylvia and Barbara provided you with exceptional care during the pick-up and drop-off. We appreciate your recommendation and your 5-star rating. We look forward to seeing you again soon!
Best regards.
Moovers Team

Rated 1 out of 5 stars

Terrible experience

Terrible experience! Avoid .

Reply! You keep my money ! And writing like you do not recognise me ! Really ! All what you do is taking my money and then ignoring the customers ! Pretending you do not recognise ... what a joke !

21 August 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

This review has no basis whatsoever, your name does not appear in our system and it is also the second one you have given us solely to harm our company, we will investigate this to the end. Moovers Team.

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Great service, very kind and helpful managers. New and comfortable cars!

13 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Victoria!
Thank you so much for your wonderful review! We’re glad to hear that your experience was amazing and that our service and team were very helpful; this motivates us to work hard every day. We also love that you liked the car. We appreciate your support and look forward to seeing you again soon.
Best regards!
Moovers Team

Rated 5 out of 5 stars

The best car rental company in…

The best car rental company in Alicante. Very quick service. Great team. Good cars. I recommend it 👌!!!

5 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Egle!
Thank you so much for your amazing review! We're glad to hear that you consider Moovers the best car rental company in Alicante; that's fantastic! It's great to know that you found our service quick and that our team and cars met your expectations. We really appreciate your recommendation. We look forward to seeing you again soon!
Best regards.
Moovers Team

Rated 5 out of 5 stars

Very fast process at pick-up and…

Very fast process at pick-up and return. Car in best condition, almost new.👍

3 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Radu!
Thank you so much for your review! We're glad to hear that the pick-up and return process was very fast and that the car was in great condition. Your satisfaction is our priority, and we appreciate your feedback. We look forward to seeing you again soon!
Best regards.
Moovers Team

Rated 5 out of 5 stars

My second time using Moovers at Alicante Airport and they were great. Pickup was swift, they thoroughly took photos of the car and explained the process. The return process was also easy.

My second time using Moovers from Alicante Airport and they were professional. They thoroughly took photos of the car at pickup in front of you and the process from start to finish was smooth and easy.

1 October 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Stuart!
Thank you so much for your review! We're glad to hear that this was your second experience with Moovers and that you found our service professional. We strive to make the process as smooth and easy as possible, so it's great to know that we met your expectations. We appreciate your trust and look forward to seeing you again soon!
Best regards.
Moovers Team

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