Moovers Mobility Lovers Reviews 

474
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as one of the best car rental companies they have used. Customers consistently praise the smooth and efficient service, from quick airport transfers to easy car collection and return processes. The staff are frequently highlighted for being helpful, professional, polite, and friendly, contributing to a positive overall experience. Many reviewers also appreciate the quality of the vehicles, noting that cars are often clean, well-maintained, and sometimes even new. However, some people were dissatisfied with their experience, citing issues with car inspection processes and unexpected charges for minor damages like pinhead-sized stone chips. A few other people also felt that the customer service at the Alicante office was poor, with one reviewer mentioning a manager's unhelpful attitude and another being refused a car after a dispute.

What people talk about most

Service

Customers had positive experiences with service, often describing it as great, efficient, and fast from start... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Product

People report positive experiences with the product, consistently praising the excellent condition and... See more

User experience

Users describe positive interactions with user experience, highlighting smooth, efficient, and stress-free... See more

Location

Consumers find location to be ambiguous, with many praising the convenience of Alicante Airport as a pickup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

474 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(474)

184 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super friendly and collected and…

Super friendly and collected and dropped us off quickly. Have used them twice and would recommend

27 March 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Scott, for your trust and recommendation. We’re glad our team provided quick and friendly service both times. We look forward to assisting you again soon! Regards, Moovers Team.

Rated 3 out of 5 stars

The car we received was virtually new…BUT!!....

The car we received was virtually new so no problem there.

The guy who collected us was really good right up to the point when he told us we had no insurance with the car.
I told him we had insurance through Zest. He disputed that and then went onto say that we could be responsible for the car being written of. Tens of thousands!
I phoned the broker (Zest) who informed me this was incorrect.
In addition we had already taken out an excess reimbursement policy with the RAC.

I pulled the guy over all of this and he told me he was just an employee. I also overheard the same tactics being used on the next desk to us.

This is clearly company policy by incentivising the reps to sell this insurance.

Despite the denials the company is well aware this goes on.

Buyer Beware!

10 February 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Gray:
Thank you for sharing your experience with us. We’re glad to hear that you were satisfied with the car, but we regret that the conversation about insurance caused frustration. Our intention is always to provide clear and transparent information about coverage options, and we take your feedback very seriously.
If there was any misunderstanding regarding your existing coverage, we sincerely apologize. It is never our intention to pressure customers, and we will review this internally to ensure that all information is communicated correctly and professionally.
We appreciate your honesty and hope that, despite this, you had a satisfactory rental experience. If you would like to discuss this further, please don’t hesitate to contact us.
Best regards.
The Moovers Team

Rated 5 out of 5 stars

Excellent well priced service with…

Excellent well priced service with friendly staff who get you ‘mooving’ quickly and efficiently from their off airport site. Just one word of warning - be ready for the hard insurance sell - In fairness all car rental companies do this but at least it was done by the Moovers staff I dealt with in a friendly informative way. Will certainly use this company again.

24 February 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you very much for your review! We’re glad to hear that our team made your experience quick, efficient, and enjoyable. We understand that insurance can be a point of debate, and our goal is always to provide clear information so that each customer can make the best decision based on their needs.
We’d love to see you again on your next trip.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Brilliant service and the man we dealt…

Brilliant service and the man we dealt with on returning our car was fantastic!

2 March 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much, David! We're delighted to hear that you had a brilliant experience and that our team made a great impression during your return. We’ll be sure to pass along your kind words! Looking forward to seeing you again in the future.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

service was excellent

service was excellent, quick easy pick up from airport clear instructions, car was excellent only 16k miles and felt like a new car, staff polite and friendly, would definitely use again.

22 February 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you very much for your review, Kathryn! We're glad to hear that everything was clear, quick, and hassle-free. Our goal is to make car rental an easy and enjoyable experience, and knowing we achieved that makes us proud. We hope to see you again at Moovers on your next trip!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Outstanding service

I have been travelling between the uk and Alicante over the last 10 years.
I have pretty much used every car hire company going. Without a doubt, the stand-out company has been Moovers. Excellent service from start to finish.
I was particularly impressed with their WhatsApp messaging service, which in my case, came into great effect when our flight to Alicante was delayed.
Highly recommend.

14 February 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much, Suzanne!
Knowing that after so many years and experiences with different companies, you consider us the best choice makes us incredibly proud. We're glad that our WhatsApp service was helpful, especially in a situation like your flight delay. We strive to make car rental as easy and stress-free as possible.
It will be a pleasure to welcome you again on your future trips to Alicante!
Best regards.
The Moovers Team

Rated 5 out of 5 stars

Excellent!

This is the best car rental company i. have used. I was picked up from the pick up location (floor minus 2 at the airport) and taken to the car rental place and there was no queue to pick up the car. One hint, you need to look for the pick up van with Moovers on it. I booked through a broker and at first I was looking for that name. On the return I put ‘Moovers Alicante Airport’ into Google maps and the sat nav took me straight there and again a streamlined process. Highly recommended!

11 February 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much, Lusjonen! We’re delighted to hear that your experience with Moovers has been the best so far. We do our best to make the process quick and hassle-free, and we're thrilled to know it worked perfectly for you. Thanks also for the tip about the pickup location – it will surely be helpful for future customers!
We look forward to seeing you again on your next trip to Alicante.
Best regards,
The Moovers Team

Rated 5 out of 5 stars

Great experience. We arrived at Alicante Airport on 21st…

We arrived at Alicante Airport on 21st of January and as we got our luggage from the carousel I got a call from Antonio in Moovers mobility lovers saying they would have a pick-up bus at the airport in 15 minutes, which they did.
We had booked a Hyundai Tuson automatic for 20 days, while going through the paperwork I was offered comprehensive insurance which I declined as I had deposit insurance, which they accepted without any fuss.
We got a free upgrade to a Mercedes GLA with only 2500 kilometres.
We had a great holiday and returned the car on time and got checked out very efficiently by very friendly staff.
We will definitely be using this company from now on and would totally recommend them.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend Moovers mobility…

I highly recommend Moovers mobility lovers. Everything was perfect and they had the best price for a car rental with full insurance. The staff is friendly and very helpful. When a car crashed into us in the parking lot, we contacted the Moovers staff and they advised us exactly what to do. They made it almost stress-free and helped us a lot. We will definitely come back next time and book a car with Moovers.

3 January 2025
Rated 5 out of 5 stars

An exceptional service!

I had a very good experience with Moovers. I didn’t know about this company before, but from the very beginning, the team was super friendly and professional, ensuring that the entire rental process was quick and hassle-free. The vehicle fleet is modern, clean, and well-maintained, which gave me great peace of mind during my trip.Additionally, the rates are very competitive, especially considering the quality of the service. I loved that the office was so clean and conveniently located near Alicante airport, making it very easy to pick up and return the car.
I definitely recommend this company to anyone who needs a reliable and stress-free car rental service. Without a doubt, I’ll rent with them again in the future!

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Good and easy communication

Good and easy communication thrugh WhatsApp before, during and after the rental. Great new car. I can recommend the Moovers Alicante Airport business. Thank you

31 December 2024
Unprompted review
Rated 5 out of 5 stars

First time using Moovers for our…

First time using Moovers for our regular car hire. Good communication throughout with the opportunity to complete the majority of the paperwork in advance for a quick collection.

Part of our reservation included two child seats. Antonio was extremely helpful and understanding in resolving a slight problem which led to a positive conclusion.

Would use again. Thanks!

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Moovers on up

Our experience with Moovers was exceptional, fabulous communication throughout the process from upgrade options to pick up point at the airport. Short ride from the airport, spotless premises, very friendly staff - would no hesitate to book again. There are lots of car hire companies out there but Moovers went the extra mile with quality of vehicles and customer service!

23 December 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much, Wendy, for sharing your experience with us on Trustpilot! We're delighted to know that you enjoyed our service and that both the communication and the quality of our vehicles met your expectations. At Moovers, we work every day to go the extra mile and ensure our customers feel comfortable and well cared for. It will be a pleasure to welcome you again in the future. See you soon!
Best regards. Moovers Team

Rated 1 out of 5 stars

Avoid like the plague

I had an incredibly frustrating and disappointing experience with Moovers Car Rental that I feel compelled to share.
Firstly, they imposed a hidden fee for collecting the car after 11:00 PM, even though my flight was scheduled to land at 10:40 PM—a detail clearly stated during the reservation process. Shockingly, this fee was only communicated on the day of the booking, despite the reservation being made over two weeks in advance. The fees are buried in the terms and conditions and at no point are they presented clearly during the booking process.
The staff’s attitude was appalling, with Silvia, in particular, being outright rude and dismissive. Rather than addressing my concerns, they seemed determined to stonewall me.
When I escalated the matter, a supervisor called me to discuss the situation. After I explained my dealings with Silvia and expressed that I felt robbed by the hidden fees, the supervisor (whose name I unfortunately didn’t catch) took issue with my choice of words. He stated he didn’t like my expression and, astonishingly, also refused to accept my complaint.
The most egregious part, however, was Moovers' decision to cancel my booking without my consent, solely to prevent me from filing a formal complaint. Even after canceling the booking, they refused to allow me to submit a complaint. When I asked for my personal data to be deleted in accordance with GDPR regulations, they became completely non-responsive, demonstrating a clear violation of GDPR laws.
This company lacks professionalism, transparency, and accountability. I strongly advise avoiding Moovers at all costs. Their disregard for customers and the law is appalling, and no one should have to endure such treatment.

22 December 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hi Carla: We are sorry to hear that you are unhappy, but we must also make the situation public. The facts are very clear: You had a reservation for 11:00 p.m., when we close (7:00 a.m. to 11:00 p.m.), as your reservation was at the end of our opening hours. In these cases, it is our duty to inform customers that in the event of a pick-up outside of our hours due to a flight delay or any other cause, the fee for delivery outside of office hours is €40. This is included and explained in our terms and conditions. In any case, we explained it before so that the customer can choose. In this case, we leave it to the customer to pick up the vehicle the next day if they do not want to pay this cost, it is not an obligation. At this point, your dissatisfaction was reported, indicating that we do not have transparent practices and the feeling that we wanted to steal from you. We are very strict about this, we treat our clients with the utmost respect, as soon as we do not feel this way on the part of the client, we directly cancel the reservation based on our right not to rent, we made this known by email and by phone. Regarding your data, we have not received an express formal request. Regarding the deletion of personal data there is no denial on our part, we will proceed as indicated by the Spanish Data Protection Agency (AEPD). The data of your last reservation will be deleted immediately, the data of previous reservations will be reserved as stipulated by law. If you have any other questions, you can contact us directly at info@moovers.es Best regards. Moovers Team.

Rated 5 out of 5 stars

Moovers

Moovers, Car Hire, Spain 🇪🇸
The staff were very friendly and easy to deal with. The car was spotlessly clean and great to drive. We travel a lot to Alicante and Moovers is now my go to place for car hire.

9 December 2024
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Bernadette!
We are very happy to hear that your experience with Moovers was so positive. Our team works hard to provide friendly and efficient service, and we’re glad to know the car was spotless and enjoyable to drive.
It will be a pleasure to continue being your preferred choice whenever you travel to Alicante. We look forward to welcoming you on your next visit!
Best regards.
Moovers Team.

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