I didn't get an envelope for the wedding card I ordered. Got in touch with customer service via Instagram. Apparently the last card I ordered I selected 'deliver directly to them' where no spare envel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very quick and easy to set up the card you want to personalised and was delivered the next day. However the card was bent in delivery so it would have been nice if the cars was either better quality o... See more
Used the group card function. Very easy to use and extremely convenient if you have multiple people that want to sign a card but are doted around the country. Great quality card. Would have had 5... See more
Had a present delivered for my birthday, but it was in terrible shape (environment, poor QC, and packing, and an EYELASH in my sweets, none of which are Moonpig's fault) but Robert handled it easily a... See more
Company replied
Company details
Written by the company
Make someone’s day with Moonpig. Send personalised cards, gifts, and flowers that wow your nearest and dearest
Contact info
10 Back Hill, EC1R 5EN, London, United Kingdom
- trustpilot@moonpig.com
- moonpig.com
4.2
Great
569K reviews
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Awful
Oh my goodness, such a lazy company. They didn't bother sending the Father's Day card until around 5pm this evening, and the card arrived crumpled, indicating that the carrier who delivered the card shoved it through the letter box. Such ignorance. Horrific customer service, will not be ordering from this company again. Avoid at all cost. I might as well order from Temu next time.
21 June 2026
Unprompted review
Not able to cancel
Not able to cancel. So paid for another card and it has been sitting as pending for 48 hours
19 June 2026
The order hasn’t come…
The order hasn’t come…. Was for Father’s Day so ordered on Friday to come Saturday and it hasn’t arrived….. normally brilliant xxx
19 June 2026
The last three orders arrived nearly a…
The last three orders arrived nearly a week late! Despite being ordered in good time. If it ‘Jersey Post’ please be aware that there is a long delay in delivering cards to Jersey!!
20 June 2026
Thanks for ruining Father's Day for me
Thanks for ruining Father's Day for me! You haven't even sent my dad his card via email, after I had to work today. Absolute joke of a company and will never recommend you to anyone.
20 June 2026
The card never sent...
19 June 2026
The fact that it arrived on time for my…
The fact that it arrived on time for my father on Father's Day good job
20 June 2026
I’m really unhappy
I’m really unhappy as I didn’t receive my card on time. Royal Mail didn’t deliver it, although I was informed there was an attempted delivery. I was at home all day waiting, so I could receive it, but I still got an email saying otherwise.
Unfortunately, it was my husband’s first Father’s Day, and this situation has really ruined what should have been a special day.
20 June 2026
Another success…
I have had very good experiences with Moonpig and ordered a card and gift for fathers day and it arrived one day earlier than scheduled. My father really liked it.
11 June 2026
Paid a ridiculous amount for postage…
Paid a ridiculous amount for postage and never arrived on the day that it was meant to
20 June 2026
Realised I had to send a card last…
Realised I had to send a card last minute. Made it online at 6pm and it was delivered the next day.
19 June 2026
Plenty of cards to choose from
Plenty of cards to choose from, added a few extra stickers and you were able to make up a funny voice
20 June 2026
The card isn’t cut or folded properly…
The card isn’t cut or folded properly so there is an overlap.
19 June 2026
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