too many additional purchases available— cool that they show you that stuff as 1-2 of them I’d even buy if I wasn’t so financially strapped…. but to click through 5+ things just to finalize an order I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just started the program today. I like the questions so far. I have not been in a serious relationship in over 20 years and its about time i found someone. Being rusty I need help. I willgive a diff... See more
Company replied
I am new here.i am feeling stuck,lost and feel left behind. I come here to seek help and i will take chances and believe in the help I receive here is really help .i will update my review the further... See more
Company replied
I liked the questionnaire but afterwards there's too many questions to add on extra stuff. I would just like to be able to skip it all and go to my readings.
Company replied
Company details
About Moongrade
Written by the company
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Contact info
United States
- help@moongrade.app
- moongrade.app
4.0
Great
581 reviews
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Reply from Moongrade
Dear madmillie,
We truly value your trust and distinct perspective at 71 years old. We are actively working on improvements to better assist with your chargeback case. Please email help@moongrade.app with your account email and order number so we can review your file.
Sincerely,
Moongrade Team
This app has helped with my anxiety and…
This app has helped with my anxiety and has given me tools to help myself feel better.
6 January 2026
Reply from Moongrade
Dear mmc,
It's wonderful that our tools have helped you manage your anxiety. We're actively working on improvements to keep supporting you. For any feedback or assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Scam
I ordered and paid for a specific service, however instead I was sent a generic horoscope for today, tomorrow, and the following week. This is not the service I purchased and does not match what was advertised or agreed upon.
Despite contacting customer support multiple times, the issue was not resolved. The responses I received were unhelpful and showed a lack of understanding of my request. At no point was the correct service provided, nor was a refund offered.
Because the company failed to deliver what was paid for, I have reported this transaction as fraudulent to my bank.
I am requesting a full refund of the amount charged. If this matter is not resolved promptly, I will continue pursuing it through my bank and any applicable consumer protection channels.
In all of your replies, you repeatedly offered that people could email you and that you would review the issue immediately. I did so — yet instead of receiving help, I was given the same automated response again.
At this point, I am joining another complainant who is pursuing this matter further, as your failure to provide proper support has left me with no alternative.
I hope this issue will finally be taken seriously and addressed appropriately.
6 January 2026
Unprompted review
Reply from Moongrade
Dear Liubov,
I'm sorry you received a generic horoscope instead of the specific service. We are actively improving our support clarity. Please contact help@moongrade.app with your account email and order number so we can investigate this immediately.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear amandasaragosa,
We’re glad you found the insights provided by Moongrade interesting! We are actively working on improvements to help users navigate legal and scam-related issues more effectively. If you have any questions, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear vanessamullen,
Thanks for the 5 stars! We understand you may want to proceed later. We are actively working on improvements to our chargeback and legal services. Please email help@moongrade.app with your account email and order number if you need assistance.
Sincerely,
Moongrade Team
Helping me see more into my current…
Helping me see more into my current budding relationship.
I really like this man a lot and want to know how to help it grow stronger.
5 January 2026
Reply from Moongrade
Dear costabritani,
We are delighted to assist with your budding relationship! We're actively working on improvements to serve you better. For any assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Mary Ann Gosseck,
Thank you for the 5 stars! We look forward to assisting you with your chargeback or legal case once you get started. If you need help, please email help@moongrade.app with your account email and order number. We are constantly working on improvements to provide the best service possible.
Sincerely,
Moongrade Team
A ggreat idea, especially for those who wan t to delve deeper.I found it interesting but there was…
I found it interesting but there was too much information shown to really think about what I needed
5 January 2026
Reply from Moongrade
Dear Mumsy,
We appreciate your feedback regarding the "too much information shown." We are actively working to simplify our chargeback and legal guidance to make it clearer. Please email help@moongrade.app with your account email and order number so we can ensure you have exactly what you need.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Jessica,
We are thrilled you find the platform interesting! As we continue making improvements to our legal and injury assistance, please don't hesitate to reach out. For any support, email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Anita,
We understand you haven't seen results yet. While chargeback and legal processes take time, we are actively working to improve our turnaround. Please email help@moongrade.app with your account email and order number so we can check your specific case.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear susanovenden,
Thanks for choosing Moongrade as you get started with your case! We are continuously working on improvements to our legal and chargeback tools to serve you better. If you have any questions along the way, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Love Moongrade coaching
Moongrade especially the coaching with Celeste and Lucian & daily horoscopes have been so insightful to guide me out of negative patterns and feel more confident in my daily life & make more empowering decisions in work and love.
2 January 2026
Reply from Moongrade
Dear Bree NY,
It’s wonderful to hear the coaching with Celeste and Lucian helped you make empowering decisions! We are actively working on improvements to keep enhancing your experience. Please email help@moongrade.app with your account email and order number if you ever need assistance.
Sincerely,
Moongrade Team
Scam!
Please do not sign up to anything with this service. I signed up for a £4.60 trial only, they then took over £250 from my account and have refused to pay it back. Avoid!
31 October 2025
Unprompted review
Reply from Moongrade
Dear Sarah Harrison,
We hear your concern regarding the charges applied after your trial. We are actively working on improvements to ensure our subscription terms are clear. Please email help@moongrade.app with your account email and order number so we can review your situation directly.
Sincerely,
Moongrade Team
Lucian has been so patient and…
Lucian has been so patient and knowledgeable and calming through my difficult time.Thank you for your guidance and advice
2 January 2026
Reply from Moongrade
Dear Nica,
We are delighted to hear Lucian was patient and knowledgeable during your difficult time. We are constantly working to improve our Moongrade services. If you need further assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Terrible customer service- SCAM
Terrible customer service! Its all scam!! Even if I provided the right email adress along with my correct card number, they keep sending email that they couldn’t locate my account. I even sent them screenshots. Total scam. Dont evet purchase anything!!
31 December 2025
Unprompted review
Reply from Moongrade
Dear Mel K.,
We assure you Moongrade is not a scam. We apologize that we were unable to locate your details despite the screenshots provided. We are actively working on improving our support resolution. Please email help@moongrade.app with your account email and order number so we can investigate immediately.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Eileen,
We appreciate your 4-star rating. We understand you are still awaiting results, and we are actively working on improvements to speed up our chargeback services. Please email help@moongrade.app with your account email and order number so we can provide a status update on your case.
Sincerely,
Moongrade Team
I don't know yet haven't told me…nothing yet
I don't know yet haven't told me anything yet when will I get my answer to me
1 January 2026
Reply from Moongrade
Dear Donald,
We understand you are still waiting for an answer regarding your case. We are actively improving our response times for chargeback and legal inquiries. Please email help@moongrade.app with your account email and order number so we can investigate and assist you immediately.
Sincerely,
Moongrade Team
Let’s team up for a Lawsuit against this company
I am hiring an Attorney to go after this company as I did not agree to a $30 charge after paying 9.99. I’ve been charged without my consent and they refuse to refund me. Everyone that has this same experience, please reach out to me via email and let’s all work together to globally sue this company to stop them from doing this to anyone else! There are hundreds of these same reviews and this company continues to scam and take money that they did not have permission to take. If they won’t refund us the money they stole then let’s make this cost them millions! I will not back down. They stole from the WRONG person and with everyone else’s help and story, WE can take them down. Here is my email. Let’s stop this terrible company from continuing this. Taylorkaylonie @gmail.com
25 December 2025
Unprompted review
Reply from Moongrade
Dear Kaylonie Peden,
We hear your concern regarding the additional billing and want to resolve this. We are actively working on improvements to ensure our terms are transparent. Please email help@moongrade.app with your account email and order number so we can investigate your account details.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Annette Carter-Ramirez,
We're thrilled you found the questions realistic! We are dedicated to improving our legal, injury, and scam protection tools. Please email help@moongrade.app with your account email and order number if you have any further feedback.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear laura.gasparenoka,
Thank you for the 5 stars! Since you mentioned the experience was just Ok, we’d love to know how to make it great. Moongrade is actively working on improvements. Please email help@moongrade.app with your account email and order number so we can hear your feedback directly.
Sincerely,
Moongrade Team
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