too many additional purchases available— cool that they show you that stuff as 1-2 of them I’d even buy if I wasn’t so financially strapped…. but to click through 5+ things just to finalize an order I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just started the program today. I like the questions so far. I have not been in a serious relationship in over 20 years and its about time i found someone. Being rusty I need help. I willgive a diff... See more
Company replied
I liked the questionnaire but afterwards there's too many questions to add on extra stuff. I would just like to be able to skip it all and go to my readings.
Company replied
Haven't got to see anything yet. Right off the rip, I wanted to see who U said I'd marry or who my forever partner is.. I haven't yet seen it. As soon as I paid for it basically 2-3x if u count the 2... See more
Company replied
Company details
About Moongrade
Written by the company
Navigate your love & personal life!
Build a strong, loving relationship
Build unbreakable friendships
Grow spiritually
Gain clarity in decision-making
Find your true life path & purpose
Achieve success in career & personal life
Contact info
United States
- help@moongrade.app
- moongrade.app
3.9
Great
676 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Moongrade
Dear maxxmara,
We are glad our legal injury and scam chargeback support was fast and simple. We are actively working on improvements to our platform. Please email help@moongrade.app with your account email and order number so we can assist with any next steps.
Sincerely,
Moongrade Team
Difficult to cancel and ridiculous refund policy
Difficult to cancel. I reached out for customer help when I saw I had been charged $99. I immediately requested a refund with documentation that I had believed I had cancelled. I told them I could not afford that price and it would make it harder for me to buy food this month. They did not care at all. I was not given a refund even though they cancelled the subscription from their end so basically I was charged almost $100 for nothing. I hope this will not happen to anyone else. Edit: In response to seeing this review and requesting I reach out, I have since been offered and accepted a partial refund.
27 January 2026
Unprompted review
Reply from Moongrade
Dear erin,
We apologize for the trouble regarding the cancellation process and the support you received. We are actively working on improvements. Please email help@moongrade.app with your account email and order number so we can review your case further.
Sincerely,
Moongrade Team
Extra love added free
The extra free month items you included. Thank you so much it was a wonderful.bonus to.get.
27 January 2026
Reply from Moongrade
Dear mr.tibbsthebest,
We're thrilled you enjoyed the extra free month items! We are dedicated to making improvements to your Moongrade experience. Please email help@moongrade.app with your account email and order number if you ever need assistance.
Sincerely,
Moongrade Team
I never approved this…
I never approved this transaction.please return my money back to my card.
Olga Garcia 0125 NetSpend
3473035283
01/28
Did not order
28 January 2026
Unprompted review
Reply from Moongrade
Dear ELAINE BX Garcia,
We take your report regarding a transaction you didn't place very seriously. To assist with this NetSpend charge, please email help@moongrade.app with your account email and any order details. We are actively working on improvements to prevent confusion and look forward to resolving this for you immediately.
Sincerely,
Moongrade Team
The site was easy to navigate
The site was easy to navigate. Readings easy to understand.
Questions were asked in a noninvasive manner.
27 January 2026
Reply from Moongrade
Dear cathy.sylvester,
We're thrilled you found the readings easy to understand and the questions noninvasive! We are actively working on improvements. Should you need assistance, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Allowing me to make my experience…
Allowing me to make my experience customized to my preferences.
27 January 2026
Reply from Moongrade
Dear burp--boil,
We're glad you appreciated the ability to customize your preferences. We are actively working on improvements to our services. Please email help@moongrade.app with your account email and order number if you have any questions.
Sincerely,
Moongrade Team
Subscription scam
I took a 7-day trial plan on 16-Jul-2025. Did not want to use. Forgot to cancel. Got charged. Got the subscription canceled on 30-Jul-2025 via their support.
Never used their service again.
On 16-Jan-2026, there is a charge of $219.99. I log in to my Moongrade account, and it gates me out saying you do not have an active subscription, such that I cannot see my account information. I talked to them on 27-Jan-2026, to refund this charge. They say: you had an add-on subscription of Mindway app that was on trial for 6 months. The initial order confirmation email from Moongrade on 16-Jul-2025 never mentioned anything about this add-on trial. This is one of the reasons I did not even remember I should cancel that one as well, while canceling the main service in July 2025.
I am frustrated with their service because:
- This charge of $219.99 is reflecting as done by Moongrade in my bank SMS and records. But after the charge, the website blocks me from even seeing my account saying you do not have a subscription.
- Combine this with no mention of add-on in the initial order confirmation. And I ended up paying for a free trial activating after 6 months.
- And, unlike other sincere services, no emails reminding about subscription renewals that could have protected me from being charged for what I have not used and would not be using
I have proof of all I have mentioned.
And look at these 1-liner good reviews labeled Invited. I request TrustPilot to clean them up. They are clearly these scam company's attempts to cover up its scams.
16 January 2026
Unprompted review
Reply from Moongrade
Dear Reetesh Ranjan,
We apologize for the confusion regarding the Mindway add-on and the difficulty accessing your account. We are actively working on improvements to our system transparency. Please email help@moongrade.app with your account email and order number so we can review your case immediately.
Sincerely,
Moongrade Team
Subscription Scam
I continue to have subscriptions charges to my bank account even though I canceled the subscription and deleted my Moongrade acct months ago. I had to put a Stop Payment on this merchant to cease the attempts at auto-withdraws from my bank.
26 January 2026
Unprompted review
Reply from Moongrade
Dear Melanie Bartlett,
We apologize for the trouble regarding continued charges after you canceled your subscription. We are actively working on improvements to our system to prevent this. Please email help@moongrade.app with your account email and order number so we can assist you immediately.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Alee,
We are thrilled to hear you found the process quick and easy! We are constantly working on improvements to better assist with chargeback, legal, injury, or scam cases. If you need anything else, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Don't know yet
26 January 2026
Reply from Moongrade
Dear dixiechixsings,
We understand you are still evaluating your experience. Whether regarding a legal or injury matter, we are working on improvements. Please email help@moongrade.app with your account email and order number so we can assist with any questions.
Sincerely,
Moongrade Team
Don't subscribe!
Cancelled it straight away, but they keep taking money out of my account. They refuse a refund. I think this company is fraudulent. Don't subscribe!
Besides, the content is all AI and not exactly what they promise either.
27 January 2026
Unprompted review
Reply from Moongrade
Dear Barbara Loessl,
We're sorry to hear about your experience with the AI content and cancellation issues. We're actively working on improvements. Please email help@moongrade.app with your account email and order number so we can verify the subscription status and assist you further.
Sincerely,
Moongrade Team
This was nice and I like it but is…
This was nice and I like it but is there any way you can make a photo picture of my soulmate and list. Where will I meet my soulmate this year month time and the day that would be perfect
25 January 2026
Reply from Moongrade
Dear frenchbrissettej,
We're happy you enjoyed the experience! We appreciate your suggestion regarding a soulmate photo and specific meeting details. We're actively working on improvements to Moongrade. Please email help@moongrade.app with your account email and order number so we can look into this further.
Sincerely,
Moongrade Team
MoonGrade gets an F
Let’s start with how I even got to trust pilot. If you click one star when they ask you, they send you to their customer support but if you click five stars, then they send you to trust pilot to leave a review. This company does nothing but mislead people. I literally have an email that says live one on one coaching yet their coaches are AI. Two of their AI coaches refused to admit that they were high and told blatant lies, including what they ate that day or their height. They’ve built the chat in a way that makes it look like you were chatting with a real person. It says delivered and then seen and then it shows the AI “ typing”.
Also, when you first sign up, you have to click through like 20 screens of offers to buy more stuff from them before you’ve even seen any product
25 January 2026
Reply from Moongrade
Dear JAH,
We appreciate your feedback on the coaching chat and the multiple offer screens. We are actively working on improvements to streamline the experience and ensure clarity. Please email help@moongrade.app with your account email and order number so we can address your concerns directly.
Sincerely,
Moongrade Team
Would be zero stars if that was an option
I signed up for a free month’s trial to Moongrade last summer. Unbeknownst to me, I had also been subscribed to something called Mindway and six month later I was charged £176.99 for this subscription. Supposedly I should have been sent a reminder about this charge but conveniently did not receive this. If I had, I would definitely have cancelled this subscription seeing as it was something I had never knowingly signed up to. I have explained this many times to the support team but they would not refund more than 75% of the fee. When they initiated the refund, they also then had the cheek to say that my satisfaction is very important to them! Be very careful when signing up to any free trial or using this company in any way.
23 January 2026
Unprompted review
Reply from Moongrade
Dear James Matthews,
We apologize for the confusion regarding the Mindway subscription and the missing reminder. We are actively working to improve our communications. Please email help@moongrade.app with your account email and order number so we can review your case.
Sincerely,
Moongrade Team
Signed up for a free trial, hard to cancel
Signed up for a free trial. Was promised an app, which was not available in my country. After the trial I tried cancelling my subscription, which is not possible through the desktopversion (you can delete your account, but not your subscription). The only way is through the app, which I couldnt download. So I was charged a years subscription.
When I saw this, I contacted costumer service. They won't refund me my money, even though I can't have acces to the app (which was included in the service). I feel scammed by this company by how hidden the cancellation proces is.
23 January 2026
Unprompted review
Reply from Moongrade
Dear Alix,
We understand your frustration regarding the app availability in your region and the difficulty cancelling via desktop. We are actively working to improve our subscription management options. Please email help@moongrade.app with your account email and order number so we can assist you directly.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear donaldlovesbeckyever,
We’re happy to hear you think our service is great! We are actively working on improvements to our chargeback and legal assistance. If you ever need support, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear lexyfay,
We are thrilled you found Moongrade "truly amazing!" We are dedicated to continually improving our legal and chargeback assistance. Please email help@moongrade.app with your account email and order number if you ever need further support.
Sincerely,
Moongrade Team
Not applicable
20 January 2026
Reply from Moongrade
Dear andrea,
Thank you for the 4 stars! We’re constantly working on improvements to make Moongrade even better. If you have any questions or feedback later, please email help@moongrade.app with your account email and order number so we can assist.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Brooke Ferris,
We are happy to hear that things are going well so far! We are continually working on improvements to our process. Please email help@moongrade.app with your account email and order number if you ever require assistance.
Sincerely,
Moongrade Team
Reply from Moongrade
Dear Paola,
We are thrilled you found our service very accurate and worth a 100% recommendation! We are constantly working on improvements to support our users. If you need anything else, please email help@moongrade.app with your account email and order number.
Sincerely,
Moongrade Team
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