quick service, but I recommend that you view a video prior to opening the box. we spent some time tearing into the ox but if you check the small plastic fittings at the bottom the top just lifts off.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife surprised me with this for my birthday and honestly it changed my life. I'm 68 years old, had bad knees, figured my riding days were completely done. Got the TK1 Folding and within a week I wa... See more
Company replied
I purchased the TK1 and love it. Came within the time frame they gave and everything was good. I have ridden it all summer and I have a couple of issues. The seat makes me feel like I’m sliding for... See more
Company replied
I received my Mooncool 3 wheel bike from Fed X already 95% pre assembled. It was delivered very quickly & in a huge box. I am 70 years old & I must say I had a little apprehension about riding it with... See more
Company replied
Company details
- Bicycle Store
- also in
- Bicycle Wholesale
- Bike Accessories Store
- Outdoor Sports Store
- Sports Accessories Wholesaler
About Mooncool
Written by the company
Welcome to Mooncool
Rooted in the ethos of enhancing the riding experience for the aged, stands on three core tenets: Safety, Comfort, and Accessibility!
Mooncool is where thoughtful design meets everyday needs, driven by innovation to break down barriers to riding.
Our Story
Written by the company
- Mooncool is a leading brand that specializes in providing high-quality, professional bicycles. Since its inception in 2021, the brand has been dedicated to promoting cycling and sports.
- Mooncool combines innovative technology with manufacturing expertise to offer a wide range of bicycle products for customers, from leisure sports to convenient transportation.
Shop with Confidence
Free Shipping ｜ Customer Support ｜ 1-Year Warranty ｜ Payment Options
Contact info
834 W Cienega Ave, Suite 6, 91773, San Dimas, United States
- +1 681-412-2200
- support@mooncool.com
- mooncool.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Moon Cool made buying online fast
Moon Cool made buying online fast, easy and painless, exceptional quality from their bikes, easy assembly, I couldn't ask for more, Drew, Charlie horse electric bike.
11 July 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Reply from Mooncool
Thank you for recognizing our support services; we sincerely appreciate your support.
We look forward to providing you with more excellent experiences in the future! Should you need anything, please feel free to contact us at support@mooncool.com or +1 681-412-2200.
Great built bike
Great built bike, going from self pedal to assist, bike shoots off like a rocket, I’m 70, it’s scary,
11 July 2026
Reply from Mooncool
Thank you for sharing your appreciation for our product; pedal-assist mode allows you to enjoy the fun of riding again without the strain of heavy pedaling.
We look forward to bringing you more great experiences in the future! If you need anything, please feel free to contact us at support@mooncool.com or +1 681-412-2200.
This trike is amazing it’s fun to ride…
This trike is amazing it’s fun to ride and take my puppy along
We are enjoying it the big tires make it a smooth easy ride
Would definitely recommend Mooncool to any one looking for an electric trike
11 July 2026
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Ordered the TK pro
Ordered the TK pro. I bought this for my wife. She wanted a trike that would let her ride with and without assist to help her keep fit. The trike meets that expectation. The pedal assist isn't as smooth as she was hoping for but manageably. It was delivered before the promised date.
3 July 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Very pleased with the TK 2 trikes
Very pleased with the TK 2 trikes. Great product. Customer service was very helpful. They were very well padded and protected for shipment and arrived in great condition. Assembly instructions for the seat attaching to the post could be a little more clear. The hardest part of the assembly was attaching the rear fenders.
9 July 2026
Reply from Mooncool
Thank you for sharing your experience! We are delighted to hear that you are enjoying your rides. We will also share your feedback regarding the assembly process with our internal team to help us improve the customer experience.
We look forward to providing you with more great experiences in the future! Please feel free to contact us at support@mooncool.com or +1 681-412-2200 whenever you need assistance.
Thank you for paying attention to my…
Thank you for paying attention to my needs and finding a battery solution
Timely responses
Absolutely love Tk2 pro. Hiugejump forward in features and quality
2 July 2026
Reply from Mooncool
Thank you for sharing your experience! We are delighted to hear that you are enjoying the improvements of the TK2 Pro.
We look forward to providing you with more great experiences in the future! Please feel free to contact us at support@mooncool.com or +1 681-412-2200 if you need anything.
We recently purchased two TK2 Pro…
We recently purchased two TK2 Pro Trikes. They were very easy to assemble. There was one screw missing from the on/off pas controller. I was able to take the screw from the other bike and match it at the hardware store. Very simple fix. Every time I ride the trike it gets easier and is becoming more intuitive. I am 68 and have MS. This is a great way to get exercise because trying to keep balance is easy. I can't do that on a bicycle. Looking forward to taking some fun trail trips. We also ordered a bunch of the accessories. Everything was easy to install.
9 July 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
The company had great response time…
The company had great response time with support. I was a little disappointed I was missing some screws to complete assembly of the trike. They suggested I buy the screws from local hardware store which was fine a little inconvenient but worked.
2 July 2026
Reply from Mooncool
Thank you for sharing your experience and for your kind words regarding our customer service response time! Regarding the missing screws, we will look into potential solutions within our production process.
We look forward to providing you with more great experiences in the future! Please feel free to contact us at support@mooncool.com or +1 681-412-2200 whenever you need assistance.
Giving My Sister Her Independence Back!
I bought a Mooncool trike for my sister, who has special needs and required a reliable way to get around her community on her own. I cannot express how much of a game-changer this has been for our family.
The standout feature of this trike is its incredible stability. Because it is so well-balanced, she feels completely safe and confident riding it, which was my number one priority. It has given her the genuine freedom to run her own errands, visit neighbors, and explore her community independently. Seeing the pure joy and confidence she feels while riding it is priceless.
If you have a loved one with special needs or mobility challenges who wants their autonomy back, I highly recommend a Mooncool trike. It is sturdy, safe, and truly life-changing.
9 July 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
The biggest problem was with delivery…
The biggest problem was with delivery and a few problems with the packing/unpacking of the trike. Customer Service folks Fiona and Leo were outstanding and very prompt with responding to my inquiries.
26 June 2026
Reply from Mooncool
We sincerely apologize for the inconvenience you experienced regarding delivery and product assembly. Your satisfaction is very important to us, and we appreciate your positive feedback about Fiona from our customer service team. We look forward to providing you with more great experiences in the future! Please feel free to contact us at support@mooncool.com or +1 681-412-2200 whenever you need assistance.
It's a cooler bag
It's a cooler bag. It fits nicely in the rear basket. Looked good, sturdy, zippers have a flap over so no moisture to get in. Very nice!
2 July 2026
Reply from Mooncool
Thank you for sharing your feedback on the outdoor insulated bag!
We look forward to providing you with more great experiences in the future! Please feel free to contact us at support@mooncool.com or +1 681-412-2200 if you need anything.
Everything worked out good appreciate…
Everything worked out good appreciate the communication
27 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Excellent trike!
I purchased TK2 e-trike by Mooncool. Timely delivery, easy assembly, top quality product!
I am 70 years old and I have been riding 5-7 miles daily since my trike arrived a month ago.
I find it to be aesthetically pleasing and puts joy in exercising! My neighbors all recognize me and compliment my trike! Excellent overall!
24 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
Reply from Mooncool
Thank you for sharing your experience! We are delighted to hear that you are satisfied with the product quality and delivery speed. We look forward to providing you with more great experiences in the future! If you need anything, please feel free to contact us at support@mooncool.com or +1 681-412-2200.
Reply from Mooncool
Thank you for sharing your experience! We are delighted to hear that you are satisfied with our customer service. We look forward to providing you with more great experiences in the future! If you need anything, please feel free to contact us at support@mooncool.com or +1 681-412-2200.
Great bike, excellent customer service!
Updated Review-Purchased a TK-1 for my wife, she loved it! On her first ride in the driveway, she went sideways on a hill and tipped over. It wasn't the bike's fault, but her inexperience. She was in the hospital for 5 days with internal bleeding. The bike still had 0 miles showing, but the fender was scratched up. I called Mooncool to see if they could resell it at a reduced price and was told that they could not. This is where the story gets better. Mooncool reached out to me and offered goodwill compensation and offered a pre sale inspection checklist and technical consultation if we sell the bike. Thanks, to a great company, that stepped up to help when it was not a product defect, but rider error!
18 June 2026
Reply from Mooncool
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue. You can also contact us anytime at support@mooncool.com or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Great trike
Great trike. I bought the trike for my wife but I enjoy zipping around as well. Customer service is very helpful. Good purchase.
12 June 2026
Unprompted review
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
We bought one from the dealer and are…
We bought one from the dealer and are son wants one now for him self
27 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
I did my research on E bikes and…
I did my research on E bikes and mooncool came out on top! I was excited to get my E bike delivered and I put it together immediately. I ordered some accessories to make it even more cool. Thank you for making such an outstanding product.
Kelvin Davis
19 June 2026
Reply from Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at support@mooncool.com or +1 681-412-2200.
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