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MooGold Reviews 3,636

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TrustScore 4.5 out of 5

4.5

Game Store
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Review summary

Created with AI, based on recent reviews

Looking at 523 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent customer service, noting the quick response times and efficient resolution of issues. The overall service provided is often described as outstanding, with consumers appreciating the smooth and professional experience. However, some customers also noted issues with order fulfillment, experiencing significant delays and unhelpful support when trying to resolve these problems. A few other people also felt that the customer service was not always effective, with some reporting long waiting times and a lack of resolution for their concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness and efficiency of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the helpfulness and... See more

Response time

Customers had positive experiences with response times, with many praising quick and efficient service.... See more

Service

People report positive experiences with service. Many customers praise the helpfulness and efficiency of the... See more

Order

Clients share ambiguous opinions on order processing. Many customers report significant delays, with orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, I’ve been using it for several years. The technical support works great. They responded to my request within just a few minutes and helped resolve the issue quickly. Special thanks... See more

Rated 5 out of 5 stars

Officer Ela answered my question, this morning I keep chasing customer services officer help me double check the order, no one helping me, just keep ask me waiting. now the officer Ela assist me red... See more

Rated 5 out of 5 stars

I tried contacting Moogold through their live chat session, and I was connected with Ela. She helped me resolve the phone number verification issue quickly and easily. Thank you, Ela! I hope your boss... See more

Rated 5 out of 5 stars

I made a top-up purchase for my game. It did not reflect in real-time on my game, so I consulted with them via live chat. Suzy helped resolve my concern in less than a minute. Very fast response and r... See more

Company details

  1. Game Store

Information provided by various external sources

MooGold is an established global digital goods and services platform for gamers. Which provides the best professional game solution for all the gamers. We sell professional and affordable MMORPG currencies, power leveling service, game top-up and mobile top-up.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I tried contacting Moogold through…

I tried contacting Moogold through their live chat session, and I was connected with Ela. She helped me resolve the phone number verification issue quickly and easily. Thank you, Ela! I hope your boss gives you a raise!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Officer Ela answered my question

Officer Ela answered my question, this morning I keep chasing customer services officer help me double check the order, no one helping me, just keep ask me waiting.
now the officer Ela assist me redelivery the order again since the provider have issue.
thank you Ela.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

15 Hours sending

15 Hours sending
I’ve been waiting for 15 hours for my diamonds, and it’s still showing as sending.
All the support has told me so far is “please wait kindly.” When I asked for an exact timeframe, they just said there are many orders.
I think they are scammers

2 October 2025
Unprompted review
Rated 1 out of 5 stars

This is a complete fraud company

This is a complete fraud company. It has been 30 days and I still haven’t received my refund. They had assured me it would be processed within 14 bank working days. I placed the order on 3rd September, and it was cancelled the same day, yet no refund has been made. Please stay cautious—I am proceeding with filing an FIR and raising a dispute. The rest is up to you.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Support

Excellent Support – Quick, Clear, and Professional
I had a great experience thanks to Yiing, who provided exceptional support in helping me verify my mobile number. The process could have been confusing, but Yiing made it incredibly straightforward. They were patient, highly professional, and guided me step by step with clear and effective communication. Everything was handled efficiently, and I truly appreciated the attention to detail. It’s rare to find such dedicated customer service, Yiing went above and beyond. Thank you!

1 October 2025
Unprompted review

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