Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more
Company replied
Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more
Company replied
I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more
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Company details
About moodylenses
Written by the company
Contact info
United States
- support@moodylenses.com
- moodylenses.com
3.9
Great
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing an item from my order the…
Missing an item from my order the glowylock gold sparkle.
22 April 2026
Unprompted review
Reply from moodylenses
Hi Veronica, we sincerely apologize about the missing Glowylock Gold Sparkle lens. Please send us a message on WhatsApp via our Contact Us page with your email address and order number so we can check this properly and assist you further.
Contacts were comfy
Contacts were comfy. Didn’t hurt/bug my eyes the whole time I wore it. Loooove the color! Will definitely buy some more!!! Thank you!!!
24 April 2026
Unprompted review
Reply from moodylenses
Thank you so much for sharing your experience, Jen! We're thrilled to hear the lenses stayed comfortable throughout the day and that you fell in love with the color 😊 It means so much to know you'll be coming back for more. Thank you for your support, and we can't wait to see which color you try next! 🫶
Hi Moody Team,
Hi Moody Team,
I’m checking on my order #78596 which was placed on April 13th. It has been a full week, but the status is still ‘Not Shipped’ and I have not received any tracking information.
Since the order hasn’t been sent out yet, I want to know why it’s delayed. If you cannot ship it immediately, please cancel the order and refund my $47.25 now.
I look forward to your prompt response.
23 April 2026
Unprompted review
Reply from moodylenses
Hi Chau, we’re really sorry for the delay and the frustration caused. We’ve replied to your email and will assist you further there with the order status and next steps. Please check your inbox, and we’ll continue to help you from there.
Somewhat disappointed
I will start by saying the website/online store is very friendly, and it's easy to navigate and make a purchase. The logistic was excellent; my purchase arrived way before expected. Everything was well packed, and the presentation was good. My only complaint is that I did not get what I ordered. The lenses I got are not in any way similar to the ones I chose, so either they were not the same ones I picked, or they are not as described.
22 April 2026
Unprompted review
Reply from moodylenses
Hi Lili, thank you for sharing your experience, really glad to hear the website, delivery, and packaging all met your expectations.
We’re sorry the lenses didn’t look the way you expected. Lens colors can appear quite different depending on lighting, eye color, and even eye shape, so the final look may vary from person to person. Feel free to reach out to us on WhatsApp via our Contact Us page for any assistance needed.
I literally LOVE moody lenses.
I literally LOVE moody lenses. I have ordered from you guys for YEARS and I see the elevation in the products and the packaging. Last time you guys sent me samples and this time eyelash extensions. I was having a bad day and moody made it better. Thank you for all that you do. I appreciate everything.
21 April 2026
Unprompted review
Reply from moodylenses
Queen Jo, reading your review truly made our day 🥹 Thank you for being part of the Moody family for so many years and for noticing how we've continued to grow and improve over time. We're especially touched to hear that your order brightened a difficult day. Knowing our little surprises could bring you a smile means more to us than words can say. Thank you for your continued trust and support 💜
Great products and reliable service
I’ve been using Moody Lenses for years and have always had a great experience. The quality of their lenses is consistently good, comfortable to wear, and true to what’s shown online. Their customer service is also helpful and responsive whenever needed. Overall, very happy with both the products and service. I’ll definitely continue purchasing from them!
22 April 2026
Unprompted review
Reply from moodylenses
Hi Angel, thank you for being with Moody for so many years. Your continued trust and support truly mean the world to us :D We're so happy to hear our lenses have consistently met your expectations and that our team has been there whenever you needed us. Thank you for recommending us, and we look forward to serving you for many more years to come🤍
lenses were so pretty easy to put in…
lenses were so pretty easy to put in looked natural with a pop of color will be ordering again :)
21 April 2026
Unprompted review
Reply from moodylenses
Thank you for sharing your experience, Dachelle😊 We're so happy to hear the lenses were easy to put in and gave you the natural look with just the right pop of color. It means so much to know you'll be ordering again. We can't wait to help you find your next favorite pair💚
Reply from moodylenses
Hi Yuchen, we’re really sorry about the missing items and we’ve replied to your email and will continue assisting you there to get this sorted accordingly.
Moodylenses
My experience was great, both in terms of the selection of products, which are suitable for me, and the usability of the website. Furthermore, customer service and the package tracking are very precise; the tracking is practically monitorable step by step. By the way, this is the second time I've ordered, and I've had the pleasure of noticing that the goods arrived even ahead of time compared to the first time. Therefore, I have nothing to add, except that I would recommend buying from this site.
4 April 2026
Unprompted review
Reply from moodylenses
Hi Laura, thank you for coming back for a second order and for taking the time to share such detailed feedback. It means a lot to hear that you've had another great experience with our website, tracking, customer service, and, most importantly, our lenses. We're especially happy to know your second order arrived even faster than the first. Thank you for your continued trust and for recommending Moody to others. We truly appreciate your support^^
Quality
Overall my experience was great; from price, shipping speed, to quality. It was wonderful to find tools in my package to help with application and they were truly so comfortable. One little pitch I'd say would be to add a small, simple lens case. This would greatly help those just getting started.
10 April 2026
Unprompted review
Reply from moodylenses
EG, thank you for such a thoughtful review! We're so happy to hear you enjoyed the quality of the lenses, the fast shipping, and that the application tools made getting started easier. We also appreciate your suggestion about including a simple lens case. That's a great idea, and we'll be sure to share it with our team as we continue improving our products and packaging. Thanks again for your support :D
I was very impressed with the product…
I was very impressed with the product presentation. Very manicured professional packaging. Also arrived in a timely manner, and the contacts themselves are awesome!
10 April 2026
Unprompted review
Reply from moodylenses
Thank you for taking the time to share your experience, Lisa! We're so happy to hear the packaging made a great first impression and that your order arrived on time😊It means even more to know you're enjoying the lenses themselves. Thank you for your support, and we hope to see you back again soon^^
Always have the best options
Always have the best options, as well as the gel contacts make my sensitive eyes not get dry as fast. The colour options are so pretty and they have such a big variety and endless options. It always completes my makeup looks.
13 April 2026
Unprompted review
Reply from moodylenses
Hi Kat, thank you for your wonderful review! We're so happy to hear our lenses are comfortable for your sensitive eyes and help keep them from feeling dry. It also means so much to know you're enjoying our wide range of colors and that Moody has become part of your makeup looks. Thank you for your support✨
I love these lenses have gotten them…
I love these lenses have gotten them multiple times. This time they arrived very quickly !
13 April 2026
Unprompted review
Reply from moodylenses
Mandi, thank you for being a returning customer! It means so much to know you've chosen Moody again and again😊 We're especially glad this order arrived quickly and that you're still loving the lenses. Thanks for your continued support, and we look forward to your next order!
That’s 2 for 2
Everyone!!!!
The colours and quality of the lenses are outstanding and the delivery is prompt enough considering I live on the east coast in Canada. This is the second time I ordered from them and I have not been disappointed. They are super!
12 April 2026
Unprompted review
Reply from moodylenses
Thank you for coming back for a second order, Anik! It means so much to know you've been enjoying both the quality of our lenses and the colors. We're also happy to hear the delivery to Canada met your expectations. Thank you for your continued support, and we look forward to your next order :D
It’s alright
It’s alright, they were delivered in less than 2 weeks, I’m from the Netherlands.
Just wish there was more 1 day lenses instead of monthly or even 6 monthly.
Also I’m not sure if it’s possible but to make the hole of the contact smaller to make the contact look more natural.
6 April 2026
Unprompted review
Reply from moodylenses
Hi Deborah, thank you for sharing this, glad the delivery reached you fairly quickly. Appreciate the suggestions as well on more daily options and the lens design. We’ll pass this along to the team as we continue improving the range.
The delivery was not perfect they left…
The delivery was not perfect they left the box outside my mail box just on the floor.
10 April 2026
Unprompted review
Reply from moodylenses
Hi Sarah, we sincerely apologize about this. Once the parcel is handed to the courier, the final delivery is handled by them, but we understand how frustrating this must have felt. We’ll make sure to pass this feedback along to the shipping partner as well.
Great quality, wonderful colours.
Have worn these contacts for years and love them. Comfortable, fantastic colours and fun.
10 April 2026
Unprompted review
Reply from moodylenses
Christina, thank you for being part of the Moody family for so many years. Your continued support truly means a lot to us💚 We're so happy to hear you've enjoyed the variety of colors over the years. Here's to many more colorful looks together! 😊
10000/100
Great guilty and so amazing and quick to put into your eyes and looks natural I don’t even write reviews for no website or product trust me ion got time for that but this is worth the hype
9 April 2026
Unprompted review
Reply from moodylenses
Nimrah, this absolutely made our day! The fact that you don't usually leave reviews but took the time to write one for us means so much. We're thrilled to hear the lenses are comfortable, easy to wear, and give you the natural look you were hoping for. Thank you for your support and for trusting Moody. We can't wait to have you back for your next pair😊
I wish that when an item is out of…
I wish that when an item is out of stock that you could be notified when the item is in stock.
6 April 2026
Unprompted review
Reply from moodylenses
Kelli, thank you for your suggestion and for taking the time to share it with us. We completely understand how helpful a back-in-stock notification would be when you're waiting for a favorite lens to return. We'll be sure to pass your feedback along to our team as we continue improving the shopping experience. We really appreciate your support and ideas :)
Bad service, absolute no response
I've ordered my lenses as i live in the UK london, i have emailed them but no response. This is very poor service as i really was hoping for someone to get in touch. The lenses I've ordered had really nice reviews. Such a shame as my first time experience has been not as expected, now don't know how long I have to wait.
27 March 2026
Unprompted review
Reply from moodylenses
Hi Poonam, we’re truly sorry this first experience has felt disappointing. Your order is moving and has already been updated, and we’ve also replied to your email with the latest details. Please kindly check your inbox, and if any further help is needed, feel free to reach out :)
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