mood.london Reviews 

552
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional staff for providing warm, personalized recommendations and ensuring a wonderfully welcoming atmosphere during their shopping trips. Consumers also truly love the extensive selection of unique, sophisticated fragrances that feel luxurious and consistently receive glowing compliments throughout the day. However, some people mentioned that certain purchased scents faded quickly and did not last nearly as long as expected on the skin. A few shoppers also experienced frustrating issues regarding damaged items, leaking bottles, and unhelpful support when attempting to resolve problems.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the unique, high-quality fragrances and... See more

Staff

Consumers find staff to be exceptionally helpful, frequently praising knowledgeable and welcoming... See more

Quality

Customers shared immense satisfaction with quality, highlighting that the fragrances smell divine, feel... See more

Service

Reviewers highlight positive aspects of service, consistently praising the knowledgeable staff for providing... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who are supportive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... See more

Company replied

Rated 5 out of 5 stars

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it... See more

Company replied

Rated 5 out of 5 stars

I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable! She was bubbly, professional, very knowledgeable, with a great smile and... See more

Rated 5 out of 5 stars

Visited the Cardiff kiosk today. I have to say there was a gentleman named Callum who works there who helped me find exactly what i was looking for. He presented well and his manners are something I d... See more

Company replied


4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

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4.4

All reviews

(552)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful perfume house….

Every time that I have purchased colognes from Mood London, the experience nothing short of amazing. The customer service, shipping speed, and packaging are top notch. And of course their colognes have given me more compliments than any other. I wholeheartedly recommend them.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

I find customer services really good

I find customer services really good, helpful and orders are well packaged and dispatched in a timely manner.
I bought my first three oil fragrances from a promotional stall in my local shopping centre, loved them so much have also ordered the spray, but am going to try some of the other products.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Mood

Honestly the best!!! The scents and sweets are divine, but what really stood out was the customer service. The staff were so friendly and helpful, going above and beyond to make sure I found exactly what I was looking for. Seriously impressed and will definitely be back.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been a repeat buyer for a year+…

I have been a repeat buyer for a year+ now.
Its easy to manage the repeat orders, I can switch or skip them as I like.
The scents themselves smell divine, and last much longer than other perfume brands. Its unlikely that you wear this scent without getting compliments on it.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Strong sensual longevity

Got a sample of Vetiver Orange at the Cardiff St David’s store and it is honestly the longest lasting most deeply scented and sensual smell I have had. I will definitely be buying more when it runs out, this has the best longevity, sillage and projection of any fragrance I have owned.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Amber Oud.. Amazing

Bought my diffuser and fragrance oil from stall in Edinburgh, the gentleman that served me was very professional and engaging, not pushy at all. Chatted about the products let me smell the products and was given plenty time to pick what I wanted … in fairness the scents are amazing I would have them all. Have been online and purchased another diffuser and oils as a housewarming gift. Currently using Amber Oud… house smells amazing my all time favourite 😊

5 July 2025
Unprompted review
Rated 5 out of 5 stars

I enjoyed my experience with mood London

I enjoyed my experience with mood London both online and in store. The customer services were very friendly, patient and helpful. When I wanted to repurchase the perfume in store, I couldn't remember the name of the perfume I had bought earlier. The customer service helped to sorted it out in no time and I was able to buy the exact perfume I wanted. Delivery of my perfumes were very fast, delivered within 2 working days; just what I needed. I repurchased the Rhubard and Cognac, pineapple musk and blonde maracuja last month as I enjoyed the ones I bought earlier. The perfumes are so nice, long lasting with good sillage. I will repurchase them again, as they will remain a staple in my perfume collection.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic buyer’s experience

Fantastic buyer’s experience. Very nice and knowledgeable staff and good quality fragrances. I bought the three sprayer box that comes with a nice atomiser and I intend to go back for a full bottle.
Recommended!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful smells that actually last

Beautiful smells that actually last !

After buying lots of other expensive perfume and getting fed up of them not lasting I tried mood after getting a sample - really pleased the smell is beautiful and stays on ! Highly recommend

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Was a bit sceptic at first with there…

Was a bit sceptic at first with there being that many fake fragrance companies telling you there fragrances are just like the real thing and the smell lasts all day . I have personally tried these companies and was very disappointed. I came across mood while out shopping so thought ide stop and smell the fragrances wow wow wow these are amazing smells I was still a little sceptical ordering so went with the small tester bottle . Bottle arrived In a package that went with the fragrance stunning and very expensive looking I have now became a subscriber and have also bought other fragrances to well worth it thank you mood

12 July 2025
Unprompted review
Rated 5 out of 5 stars

To be honest Mood London is a very…

To be honest Mood London is a very lovely fragrance company and with lovely staff. I love going there to buy my staff due to the customer care. My favourite oil Turkish Rose and Blonde Maracuje ❤️❤️❤️❤️❤️

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Mind blowing fragrance


I first smelled white oud while at a flooring outlet. One of the guys that worked there was wearing it.
Didn't have the nerve to ask him what fragrance he was wearing at the time but it drove me crazy not knowing!
So I messaged him via the company.
It was White Oud by Mood!
Just had to buy some and I'm obsessed with it.
It smells incredible and I must be addicted as I can't get enough of the enchanting smell!
Just divine ❤️

28 July 2025
Unprompted review
Rated 5 out of 5 stars

juniper zest

I got the juniper zest, it’s simply beautiful-lasts 12hr+ 3 sprays is plenty for indoors- very versatile, my favourite signature scent as it’s so unique

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Shen

I have bought two mood perfumes White Oudh and Amber Oudh and both the perfumes smell divine.

12 August 2025
Unprompted review

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