Mon Purse Reviews 438

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... See more

Rated 1 out of 5 stars

Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... See more

Rated 1 out of 5 stars

I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... See more

Rated 1 out of 5 stars

Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... See more

Company replied

Company details

  1. Fashion Accessories Store
  2. Bag Shop
  3. Bags and Luggage Store

Written by the company

Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

438 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Monogramme Rubs Off Easily

The foil monogramme came off within a week or two. The phone lives in my bag or on my desk. Would have excpected it to last alot longer.

9 June 2020
Unprompted review
Rated 2 out of 5 stars

Keyring

I loved my product so much however the gold writing (the key feature of the product) came off after 2 weeks!! so disappointing especially when it was expensive

9 June 2020
Unprompted review
Rated 1 out of 5 stars

Don't buy!

The quality was terrible for such an overpriced product. The service instore to return the product was extremely disgusting. Never will recommend this brand or purchase again !!!!

9 June 2020
Unprompted review
Rated 2 out of 5 stars

Good customer service but the overseas…

Good customer service but the overseas shipping is horrible! I placed an order which took two months to arrive and when it finally did, one of the items was wrong. It’s been three months since then and I have yet to receive my item (the one I initially ordered)!

9 June 2020
Unprompted review
Rated 1 out of 5 stars

Disappointed customer

I was happy with the look and quality at first, but don’t be mistaken. Your phone is not protected with the case on. The glass on the back of my phone has smashed while my phone was in the case! You’re suppose to protect your phone by placing it in a case but obviously the quality of this case isn’t durable enough to prevent your phone from smashing. Very disappointed with the product ☹️

9 June 2020
Unprompted review
Rated 5 out of 5 stars

Chris B

Good quality products at affordable price

8 June 2020
Unprompted review
Rated 5 out of 5 stars

Love, love, love!

Love the mon purse products. Great price and excellent quality. My personalised back pack is the perfect nappy bag!

8 June 2020
Unprompted review
Rated 5 out of 5 stars

Great

Great, always good service. Had an issue with item & it was resolved in a timely manner

8 June 2020
Unprompted review
Rated 1 out of 5 stars

The absolute worst experience!!

The absolute worst experience!!

I ordered a monogrammed washbag as a Christmas present for my partner and it turned up late without the monogram. I purchased an alternative present and tried to return the washbag but was told that I would have to pay the shipping fee to Australia.

Subsequently I received an email saying my new washbag was on way - this hadn't been requested. I was then charged a customs fee for the new washbag that I hadn't asked for and didn't want. I now have two unwanted washbags and have had no response to my emails requesting a refund

8 June 2020
Unprompted review

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