almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... See more
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See what reviewers are saying
Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... See more
I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... See more
Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... See more
Company replied
Company details
Written by the company
Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.
Contact info
Australia
- support@monpurse.com
- monpurse.com
1.4
Bad
438 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
almost a month and haven't received my…
almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no contact phone number to follow up orders,
6 June 2026
Unprompted review
I dont receive my order yet 6 days…
I dont receive my order yet 6 days done but I dont receive any order
22 January 2026
Unprompted review
My luggage tag was absolutely perfect
My luggage tag was absolutely perfect. Adore it!!!
27 July 2023
Unprompted review
Reply from Mon Purse
Hi Susan! Thanks so much for taking the time to leave review. As new owners, it means a so much to us as we rebuild the brand!
Exceptional customer service
Exceptional customer service. Great quality products. Highly recommend. Purchased 3 clutches for friends’ 50ths. They were embossed with their initials and delivered within 2 days. Very reasonably priced and absolutely gorgeous. They adored them. I’m really surprised by the negative reviews here and can only think the business is now under new management. Highly recommend.
3 May 2023
Unprompted review
Reply from Mon Purse
Hi Edwina - Thank you so much for taking the time out of your day to write a review! The company is under new management, we're a small Australian business and we are strongly committed to a customer first strategy so we're very glad to hear your lovely feedback! Hope to see you online again soon, Rob.
Cheap quality leather …
I purchased a passholder for a present and the quality is so awful. I was previously gifted a passport holder a few years ago and mine was gorgeous so I thought I’d get my friend the same. The leather looks cheap in comparison and there are so many crinkles it looks second hand. Unfortunately I won’t be giving this gift to my friend due to the cheap quality. Waste of money and now I have to find a last minute gift!
28 April 2023
Unprompted review
Reply from Mon Purse
Hi there - thank you for taking the time to leave a review. We encourage all feedback, positive or negative, so that we can find and solve any issues with our product. We’re very sorry to hear that you are unhappy with the product. We’re very happy to exchange, replace or refund if we haven’t hit the mark for any reason. We have received very positive feedback on our passport holders and so we hope that your instance is a one off. We would encourage you to reach out to our team at support@monpurse.com to allow us an opportunity to resolve for you. Thanks again for taking the time out of your day to leave a review, we’re very sorry that you’re not happy but we’re here to resolve for you.
The products are timeless
The products are timeless, beautiful, and made from really good quality materials. To top it off, the customer support is excellent - the team at Mon Purse offered attentive and responsive service.
12 January 2023
Unprompted review
Product didn’t seem good enough quality…
Product didn’t seem good enough quality for the price. Wrist strap on the clutch was too long. Also they send you spam text messages with details of their sales once you’re on their database which is the absolute worst.
20 September 2022
Unprompted review
Reply from Mon Purse
Hi Meg - thanks for taking the time to leave us a review and sorry to hear you were not happy with your order. We believe we have a great product range but are always keen to hear feedback from our customers. Please reach out to us at support@monpurse.com or send me your order number and I’ll contact you directly to ensure we address any issues. In relation to marketing, we do promise to give our customers first access to sales, new product launches and events but we’re also aware that customers like to choose what they receive and so each of our communications have one click unsubscribe options to keep you in control of what you receive. If you would like us to manually unsubscribe you from our marketing please let me know. Very best, Rob.
I reached out to the new Mon Purse team…
I reached out to the new Mon Purse team after being left out of pocket and furious by the previous owners. Rob was an absolute superstar and more than made up for a situation he never even caused. Completely turned it around. Back on board with this brand under lovely new ownership.
2 September 2022
Unprompted review
Christmas shopping started!
I loved the cute leather key chains on the Mon Purse website and when they went on sale, I knew I had to order. I bought six: each with different personalization and they were on my doorstep two days later. Amazing. Thanks Mon Purse!
20 August 2022
Unprompted review
Reply from Mon Purse
Hey Kathy.. thanks so much for your order and thanks for taking the time to write a review. Looking forward to seeing you online again soon. Rob
Amazing personalised gifts!
Absolutely love the quality of products, I keep going back for more. Perfect gifts for everyone else (and myself!) Each item comes in a gorgeous cloth bag, and their service is amazing. High recommend!
4 April 2022
Unprompted review
Reply from Mon Purse
Thank you so much Monique for taking the time to leave a review! We saw you just placed another order too! Thanks and see you online again soon. MON.
Absolutely love my bags I got from MON
Absolutely love my bags I got from MON. I got the weekender and double pouch bag, both in Camel Gold. I got it personalised with silver print. I realised when I got my bags that I should have got gold print as was pre selected when choosing my text. As the bags were for my sisters birthday and I wanted them to be perfect, I thought I would send a message to MON to ask if it was possible to change it to Gold. Thinking it was a wild shot, Rob from MON got back to me straight away and said no problem at all!!! I was so stoked. I took the bags in and they were both redone in gold and they looked fantastic!! Thank you Rob and team for your EXCEPTIONAL service and quality. The bags are absolutely beautiful and the smell of the leather is amazing. Will be a regular for sure.
21 March 2022
Unprompted review
Reply from Mon Purse
Thank you so much for taking the time to leave a review Fiona! We're looking forward to seeing you online again soon!
New ownership for Brand, 10/10 happy!
I recently purchased an item from MON purse and I was skeptical reading all the reviews so I reached out to customer service to see what was happening. They have recently bought back the brand from previous owners and were so helpful with their advice and service. From the conversation with customer service I was happy to spend $350 on the bag I was looking at and couldn’t be happier. It arrived on time and was beautifully made with good quality materials. I was extremely happy from beginning to end so I thought I would share this with others!
16 March 2022
Unprompted review
Reply from Mon Purse
Hi Melita! Thank you for taking the time to post your review, it's much appreciated. I actually spoke to you on the phone a few weeks ago, really glad I was able to help and that you like the bag. Looking forward to seeing you online again soon. Thanks again. Rob.
Does anyone know if we can get any of…
Does anyone know if we can get any of our money back? I have voucher, I’m guessing not?
21 February 2021
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
As part of that commitment, our customer support team are available to resolve any legacy issues that were not dealt with by the previous owners.
Please send us an email to; support@monpurse.com with the details of your issue and our customer team will contact you within 3-5 days to assist.
Mon Purse has gone through some significant change and we look forward to having you join us for the journey.
Best Regards
MON Purse Team
monpurse.com
Product not received and no response to…
Product not received and no response to emails. I see alot of others on here with the same problems. What can we do?? Update-Contacted Afterpay and received refund.
3 December 2020
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Very glad to hear you've received a resolution from Afterpay.
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
Best Regards
MON Purse Team
monpurse.com
Product not received and won't reply to emails
Same as everyone else. Product not received, will not respond to emails. Have they gone belly-up? Will follow the lead of another reviewer and lodge a dispute through PayPal. DO NOT ORDER FROM THEM!!!
3 December 2020
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Other customers have had positive results after reaching out to PayPal
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
Best Regards
MON Purse Team
monpurse.com
Would give a 0 but can't
Would give a 0 but can't! The same as everyone else no order received. I've tried to contact via email and have had no response. So disappointing especially with Christmas approaching and people will be
buying gifts and not receiving them 😕
30 November 2020
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
As part of that commitment, our customer support team are available to resolve any legacy issues that were not dealt with by the previous owners.
Please send us an email to; support@monpurse.com with the details of your issue and our customer team will contact you within 3-5 days to assist.
Mon Purse has gone through some significant change and we look forward to having you join us for the journey.
Best Regards
MON Purse Team
monpurse.com
No item received!
No item received!! Numerous attempts to communicate!!! DO NOT BUY
30 November 2020
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
As part of that commitment, our customer support team are available to resolve any legacy issues that were not dealt with by the previous owners.
Please send us an email to; support@monpurse.com with the details of your issue and our customer team will contact you within 3-5 days to assist.
Mon Purse has gone through some significant change and we look forward to having you join us for the journey.
Best Regards
MON Purse Team
monpurse.com
Do not buy from Mon Purse
Do not buy from Mon Purse! Made an order never received it, they do not respond to emails! AVOID!
30 November 2020
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
As part of that commitment, our customer support team are available to resolve any legacy issues that were not dealt with by the previous owners.
Please send us an email to; support@monpurse.com with the details of your issue and our customer team will contact you within 3-5 days to assist.
Mon Purse has gone through some significant change and we look forward to having you join us for the journey.
Best Regards
MON Purse Team
monpurse.com
DO NOT BUY FROM MON PURSE
DO NOT BUY FROM MON PURSE
Ordered two items and it never came. Emailed them, facebook and insta messaged them and no response. Luckily I filed a dispute on paypal.
29 November 2020
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Very glad to hear you've received a resolution from PayPal.
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
Best Regards
MON Purse Team
monpurse.com
So disappointing
So disappointing. As a previous happy customer i had no thoughts about making another purchase however no response to multiple emails and social dms. Thank goodness for PayPal disputes. DO NOT make a purchase.
28 November 2020
Unprompted review
Reply from Mon Purse
We’re very sorry that you haven’t received a response earlier.
Very glad to hear you've received a resolution from PayPal.
Mon Purse has new owners and are very excited to have taken over the brand and look forward to bringing you a wonderful new product range.
We understand that you may have had some previous difficulties engaging with the old Mon Purse and we want to assure you that our strong new customer support team are very focused on delivering the quality of service that we and you can expect moving forward.
Best Regards
MON Purse Team
monpurse.com
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