MONOPOLY Casino Reviews 

689
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, most reviewers were let down by their experience overall. Many people reported that the games had low Return to Player (RTP) rates and a lack of bonus features, leading to frequent losses despite significant wagers. Customers also faced considerable frustration with customer service, describing it as unhelpful, unresponsive, and difficult to reach for assistance. Furthermore, many experienced issues with account closures, often after winning, and encountered complicated or impossible verification processes that prevented withdrawals. However, some customers also noted positive experiences with payouts. These individuals reported receiving their winnings quickly, sometimes within hours, and found the payout process to be straightforward without delays.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting quick and easy deposit... See more

Website

Customers had negative experiences with the website, with many describing it as unsatisfactory and advising... See more

Product

Customers consistently note ambiguous experiences with the product, with many expressing dissatisfaction with... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, frequently citing unhelpful and rude... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the platform offers poor value and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dont play this casino at night and especially on weekends. It wont tease as much, it wont win as much, and you will spin potentially thousands of spins for fk all.

Rated 1 out of 5 stars

Absolute shocking disgusting corrupt thiefs Explain how you take over £150 in wagering with 0.bonus????? The exact same games that you continues take on! You are disgusting. Biggest thieving cons... See more

Rated 1 out of 5 stars

Unscrupulous online provider, they only want you to use the sire for entertainment, god forbid you be in profit as they will come up with a ridiculous excuse to close your account! All these gambling... See more

Rated 1 out of 5 stars

Deposit after deposit and nothing bonus games doesn't exist im not even going to talk about jackpots its the biggest fixed up crap ever .done 7 deposits not a single little win not even a fiver site... See more


Company details

  1. Money & Insurance

Information provided by various external sources

The home of MONOPOLY Casino & Slot games. Play the best themed and classic titles – available on desktop and mobile. No download. 100% secure (T&Cs Apply)


Contact info

1.5

Bad

TrustScore 1.5 out of 5

689 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(689)

128 reviews in the last 12 months

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Rated 1 out of 5 stars

Dreadful

Dreadful! Easy to sign up, easy to deposit and play with both cash and the so called free spins. Made a withdrawal with a huge profit of £11 and when I went back to deposit and play again I find that they have closed the account!! According to ‘24/7 chat support’ they may or may not release the funds back to me if I send them dated selfies showing driving licence, outside view of my place of residence and utility bills!! Oh well, it has taught me a lesson and I suppose I should be thankful that they have only stolen my deposit of £20 and the £11 profit from me.

29 April 2025
Unprompted review
Rated 1 out of 5 stars

scam site

scam site, with slot machines you can clearly see the machine slowing down to prevent you from getting the bonus, it never wins, with football bets by placing the worst matches there are, with thousands of teams that exist... avoid a site where they only steal your money, the ones you stole from me you and your entire generation have to eat them in medicine!!!

18 April 2025
Unprompted review
Rated 4 out of 5 stars

What was once good is going worse

Many times a £10 deposit can be be doubled into £20 or so on with higher deposits. But if not taken at certain point, the game/website will just then give a small tiny wins every fewer spins which then lead to taking your profit and the deposit too. Many promotions on saying spend £30 or more to get free spins or box bonanza are rarely rewarding you so its better to play games you enjoy or hit more bonuses on rather then playing game of the week or spending/wagering certain amount of money. Also my biggest dissapointment is the new free daily game as i feel like there seems to be less to win and the rewards seem to have been cut down which then means smaller free money possible withdrawals from the daily games. And msot of all tge final day/monthly additional game where you oick from 3 evelopes is awful as most envelopes are crosses or reward you with small amount of cash/free spins. The previous original game where you have a grid and pick your own places to flip to see if you have won spins or cash reward was alot more better. Some people may disagree but I've played on this website for over 2 years and mostly on the same game and the update on tye free daily game personally did not make the website more interesting as it seems like they now want to pay out less cash and free spins and want more deposits. And finally sometimes depositing may be required more than once to hit a bonus on a game but that could be 1st spin into 2nd deposit but it just wants you to deposit more. Overall good website for new sign ups as get plenty rewards and offers but for longer time users you slowly get less rewards in the promotions.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

They improved

Cant complain they give you your birth date as a bonus for your birthday (1986 is mine so got £19.86), i had to deposit £10 but withdrew £29.50!

It was in my bank within 20 mins

28 March 2025
Unprompted review
Rated 1 out of 5 stars

Stay away !

Permanently closed my account and all of them that are with the Bally casino company for no reason at all and no explanation given by the customer support team

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. If I could scam you back myselfs I would. Scums of the earth. I played for 8 years here never won once. Not once. Yet I win elsewhere playing the same game just different company. Rats.

9 March 2025
Unprompted review
Rated 1 out of 5 stars

Always recommend this site as a great…

Always recommend this site as a great site with fair gaming. We are 2 days into this month I am £350 down I have not had a single win that matches my initial deposit. I get sometimes you win and sometimes you lose but this site is definitely scamming.... 6 months I had 1 month I was up this month I am silly down.

2 March 2025
Unprompted review
Rated 1 out of 5 stars

I deposited money into this casino

I deposited money into this casino, played, and won, but they refused to pay out my winnings. Instead, they only refunded my deposit. Before this, my partner’s friend and her ex-partner used her card (which was considered a third-party card) to play on the site, and they had no issues with receiving their payouts, even though they lost. Now, they’re telling me I’m not allowed to use a third-party card, even though others were allowed to in the past—only when I won, did they refuse.

It seems clear that the casino only allows third-party card usage when it benefits them. I’ve already sought advice from my solicitor and will wait for their response to the final email. If I don’t hear back by February 21st, I will be submitting a court claim for the money I rightfully won, supported by evidence of others being allowed to use third-party cards. This is a scam.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful company, steer well clear.

Joined their site yesterday, deposited £10, had a very small win. They closed my account for absolutely no reason.

I asked why (and I was perfectly prepared to verify my account) until they requested a "enhanced verification" which includes about half a dozen different selfies, including ones of me, standing outside my house, showing door number amongst other things. Sorry, not happening. Surely smashes privacy laws that kind of thing and totally over the top.

The killer is, this was all for coppers...I merely won about £15, sad, so sad.

I am basically being held to ransom over this, do this or they keep my money.

I bet you as much as you like had I lost a few quid these "enhanced verification requests" wouldn't be happening.

Immoral, corrupt, dishonest company. Please steer clear. Sick of these vile companies taking advantage of so called "KYC" processes to steal your money or bully you.

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Frauds and scammers

I have won had my account awhile, won some lost some...my account was then limited, wouldn't let me deposit so I stopped playing for a while, anyway I received 10 free spins and logged back into my account, won £7 then I turned that into £300 and wanted to withdraw, turns out my old card details are saved, so i try to update and it says i can't...my balance needs to be below £50 apparently. I have never heard so much crap in my life, why would I need to have a low balance before I can update my payment/withdrawal method? Try and speak to live help and can't get threw. Update....I managed to updaye my details threw live help. Made a withdrawal ledt £60 in to play...tried to spin and my account has since been frozen 🤣 so just withdrew the rest never to play here again.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Bans everyone who isn't an addicted…

Bans everyone who isn't an addicted sucker that they can squeeze every last penny out of. Anyone who plays even remotely smart gets banned under made up vague terms. Predatory business model that should be illegal.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking site :( I’ve spent…

Absolutely shocking site :( I’ve spent ££££’s & never got chance of the bonus :( i’ve played the game on other sites so know how it works but the rising jackpot has said over 12 times it’s about to drop & the multiplier which goes up .5 everytime you miss spelling LUCKY by 1 reel has been on x10 (max) for over 70 spins :( it could at least give the bonus even if it gives minimal winnings? Also it gets around thr RTP by crashing at a certain amount to it then resets to 0.00 in your profit/loss count (Dodgy indeed) Gutted i’ve spent so much chasing the non existing bonuses shame on ME :(

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Spend X amount of money and 'win' 20…

Spend X amount of money and 'win' 20 free spins @10p each. Got email giving link to the free spins and on first spin 'insufficient funds'. Lady on chat seemed to be a bit clueless and kept telling me to wait while she looked into my account.. Gave up in the end, £2 worth of free spins isnt worth the time it was taking to actually get the spins. I won't be spending anymore of my hard earned cash with them.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

DON'T DEPOSIT HERE!!!!

First of all, they should've kept their legit name, Virgin Casino because when they changed, I knew it was going to be all over! This has been by far the worst experience in the history of ALL casinos! I have been trying to contact live chat, email and even by phone since 1/3/2025 and NO ONE has responded. They are pretending they don't see any of messages and that's because they know what went wrong with one of my transactions, they CAN keep that money for the times they have credited my account in the past with their $10.00 but of course after several of my deposits. I want them to CLOSE my account and hope everyone else does too!

3 January 2025
Unprompted review

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