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Money Wellness Reviews 

4,404
•
TrustScore 5 out of 5

4.8

Credit Counseling Service
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Review summary

Created with AI, based on recent reviews

Looking at 1,487 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, patience, and non-judgmental approach, which made them feel at ease and confident. Many people highlight the exceptional customer service, noting that advisors are very helpful, understanding, and explain everything clearly, making complex processes easy to comprehend. The overall service is frequently described as amazing, efficient, and highly recommended, with many feeling a significant reduction in stress and anxiety after engaging with the company. However, some customers also noted significant issues with contacting the company, reporting difficulties getting through on the phone, unanswered calls, and unreturned messages. A few other people also felt that the service was poor, citing missed appointments, incorrect information, and a lack of follow-through, which caused considerable distress and frustration.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, understanding,... See more

Customer service

People report positive experiences with customer service, highlighting the kindness, understanding, and... See more

Service

Reviewers mention positive feedback about service, with many expressing high satisfaction and recommending it... See more

User experience

Customers had positive experiences with user experience, finding the process simple, straightforward, and... See more

Customer communications

Consumers find contact to be ambiguous, with many reporting significant difficulties reaching the company,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many thanks to Emma and all the team at Money wellness. I recently applied for a DRO and it got approved today. At first there was a issue with a few of my debts showing the wrong amounts as my credit... See more

Rated 5 out of 5 stars

Excellent service. Explained everything in detail. Reassured me in the kindest manner. A huge weight has been lifted of my mind. Don’t hesitate to use money wellness. Trust me you won’t regret it.

Rated 5 out of 5 stars

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.

Rated 5 out of 5 stars

The whole experience was relaxed and non judge mental, I was so worried but they made it easy as long as you have all the info required from the start.

Company details

  1. Credit Counseling Service

Written by the company

We are on a mission to help everybody improve their finances. We are here to help solve your money worries with free, clear and impartial advice.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(4,404)

1,489 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Stress free and simple

This whole process was actually really simple, all the information was given and more information supplied so i could read through at my own pace. I was completely scared to take action but money wellness took the stress and fear and completely helped with every aspect, explaining the steps throughout.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Was easy to talk to

Was easy to talk to. No complications at all. They acted very fast and helped me resolve my problem in no tine at at. Veryone i talked to had good manners too.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

I phone this money wellness expecting a…

I phone this money wellness expecting a long and complicated process but there staff were helpful and understanding. I not very good on computer and the wellness staff talk me through it and then explain what it all ment, after around 3/4 phone call the wellness team had me feeling relieved all done with compassion and understanding, thank you

5 March 2026
Unprompted review

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