Moneypenny, Jemma and her team, has been a fantastic extension of our business. The team is friendly, helpful, and always goes the extra mile to ensure callers are looked after. Knowing our calls are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moneypenny is superb! We've been using Moneypenny to pick up overflow calls as well as out of hours calls and the PAs are brilliant, taking own initiative when needed, rather than just following the r... See more
Company replied
We've used Moneypenny for nearly 20 years now and their service has been absolutely wonderful throughout! They answer all our calls in a really friendly yet professional way year after year, and are... See more
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All the Moneypenny staff have been incredibly supportive since using their Live chat system. They have been open to receive our feedback and been collaborative in approach in making changes. Particula... See more
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Company details
Written by the company
Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller experiences at scale. With an award-winning culture and more than 25 years’ experience handling over 180 million conversations, Moneypenny understands where automation adds value and when only a real person will deliver the empathy, judgement and trust that define reputations. Supporting tens of thousands of clients around the clock and managing more than 40,000 conversations every day, Moneypenny goes beyond answering to fulfil caller needs, ensuring every customer contact is handled brilliantly - helping organisations respond consistently, protect their customer relationships and grow with confidence. Founded in 2000 in Wrexham, North Wales, Moneypenny has grown from small start-up into a transatlantic team of over 1,000 colleagues across the UK and US.
Contact info
United Kingdom
- 0333 202 1005
- moneypenny.com
Try Moneypenny free
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Moneypenny - brilliant service
Moneypenny deal with 90% of our incoming calls - they filter out all the sales calls- and email us with any messages - its saved us so much hassle and time - as we don't have to answer the hundreds of sales calls each month !
8 July 2026
Unprompted review
Reply from Moneypenny UK
We're delighted to hear that Moneypenny has helped save you time and hassle by managing your incoming calls and filtering out unwanted sales enquiries.
Thank you for trusting Moneypenny with your calls and for taking the time to share your experience. We truly appreciate your recommendation and look forward to continuing to support your business.
Very variable response
Very variable response, not all information taken on board, giving customers incorrect information, not always obtaining the information required from callers, very expensive. Won't be renewing.
I have now been asked to provide more details to prove I am a customer so they don't take this review down! You can clearly no longer leave reviews without being named and hunted down!
2 July 2026
Unprompted review
Reply from Moneypenny UK
Thank you for taking the time to update your review. We're sorry to hear that your experience left you feeling disappointed.
We'd like to reassure you that our request for further information is to enable us to investigate your concerns. From the details provided, we could only see the name Joel, which isn't enough for us to locate your account or understand the specific issues you've experienced.
We asked for additional information because we genuinely want to investigate your concerns, understand where things may have gone wrong and, where possible, put things right. The points you've raised around information gathering, message accuracy and service consistency are important to us, and we'd value the opportunity to review them fully.
We'd be grateful for the chance to look into your concerns and see if we can help resolve them.
Kind regards,
The Moneypenny Team
Consistently brilliant
We have used Moneypenny for a long time. The service is always impeccable, and the team is professional, friendly and helpful. The response times from the team are consistently fast.
Alongside the service they provide, the support team for managing our account and making any updates/changes are fast to respond and action any requests, whilst making sure to explain things clearly. Great team and company all round.
7 July 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much - We truly appreciate your continued trust in Moneypenny and will be sure to share your kind words with the team. x
Helped us to solve a long term problem
Helped us to solve a long term problem. Super service and efficient as usual.
6 July 2026
Reply from Moneypenny UK
I'm so glad Nadine was able to support you with this. Thank you for your lovely feedback - The Moneypenny team x
We have used Moneypenny for years and…
We have used Moneypenny for years and have always found them to be reliable, professional and efficient.
They answer our overflow calls promptly and represent our business well, ensuring that messages are taken clearly and relayed to us by email without delay. It gives us peace of mind knowing that our calls are being handled properly when we are unable to answer ourselves.
A great service that has become an important part of how we manage incoming calls for our business.
6 July 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your continued trust in Moneypenny over the years. We're delighted to hear our team has provided reliable, professional support and given you peace of mind when managing your calls. We truly appreciate your kind words and ongoing support - The Moneypenny team x
Reply from Moneypenny UK
Thanks Alan, we really enjoy working with you too! - The Moneypenny team x
Great service
They actually adapt to our needs. Forwards the righgt calls, asks the needed questions and keeps all the sails persons off our back. Fully recommend them!
3 July 2026
Unprompted review
Reply from Moneypenny UK
We really appreciate your recommendation and support - The Moneypenny team x
Reply from Moneypenny UK
Thank you so much for this feedback!! Always happy to help you.
Excellent customer service
Excellent customer service. Would highly recommend to small businesses seeking extra support.
24 June 2026
Reply from Moneypenny UK
We're delighted to hear you've had an excellent experience with our customer service and truly appreciate your recommendation - The Moneypenny team x
Call takers always get comprehensive…
Call takers always get comprehensive details about what is required and send over detailed and professional messages. if they put a call through to us they are always friendly, have taken lots of details and are very professional
1 July 2026
Unprompted review
Reply from Moneypenny UK
We're so pleased to hear our team consistently provides detailed, professional messages and a friendly, efficient service. We'll be sure to share your kind words with the team.
Spam emails will not stop.
No doubt they use some of their AI to create the 5 star reviews.
I cannot see how this company can be legitimate as they spam email us almost every day.
At no point did we sign up to any email list with them and, if they claim legitimate interest then why still send them after no interest shown?
Especially after each email address they use is blocked and flagged as spam.
P.S. Ignore their response. They are not sorry or this would not happen. And it is not up to me to waste any more time cleaning their spam email list.
30 June 2026
Unprompted review
Reply from Moneypenny UK
We’re really sorry to read about your experience and appreciate you taking the time to raise this. We take data protection and GDPR compliance extremely seriously, and we would never knowingly send communications without a lawful basis. Our marketing activity is governed by strict processes to ensure that all outreach is compliant, and we do not use or share data inappropriately.
That said, it’s clear from your feedback that something hasn’t worked as it should in this instance, and we want to put that right as quickly as possible. We would never want anyone to feel they are receiving unwanted communication.
So that we can investigate and ensure your details are fully removed from any systems, please contact us directly at amy.dawson@moneypenny.co.uk with the email addresses receiving these messages. We will urgently review this, confirm suppression across all channels, and provide you with a clear explanation.
In relation to your other comments, we want to reassure you that all reviews are independently submitted by our clients, and we continually monitor feedback to improve our service.
We’re committed to resolving this for you and restoring your confidence in how we handle data.
Kindest regards,
Amy
The support and team at Moneypenny are highly professiohnal, friendly, and quick and effective in support
The support and team at Moneypenny are all one would want for a professional and friendly service. Well done to them all. We were with them for over 10 years and they were consistently good. We only ceased because we changed our operations.
23 June 2026
Reply from Moneypenny UK
Thank you for your kind words and for being with Moneypenny for over 10 years - The Moneypenny team x
Great service overall with no issues
Great service overall with no issues. I’ve received positive responses from my customers regarding the professionalism and friendliness of the staff answering calls/taking messages. Moneypenny staff have always been very efficient and helpful when responding to any queries I’ve had. I would highly recommend Moneypenny to any business owners requiring a reliable and professional call answering service.
29 June 2026
Reply from Moneypenny UK
Thank you so much for your wonderful review and for choosing Moneypenny. We are delighted to hear that both you and your customers have had such a positive experience and your recommendation really means a lot to us. We look forward to continuing to support you and your business.
Simple and professional with good value…
Simple and professional with good value for money
26 June 2025
Unprompted review
Reply from Moneypenny UK
Thank you for your kind feedback, we’re delighted to hear you’ve found the service simple, professional, and good value for money.
We really appreciate you taking the time to share your experience, and we’re pleased to be supporting your business.
Excellent service from Lucie and the team
We’ve had a great experience with Moneypenny, particularly with the support from Lucie. She took the time to review our account in detail, understood our usage, and worked proactively to find a solution that suited our needs.
Communication has been clear and responsive throughout, and it’s refreshing to deal with someone who actually takes ownership and follows things through.
Overall, a very professional and customer-focused service – highly recommended.
25 June 2026
Reply from Moneypenny UK
Thanks for taking the time to leave a review, Phil. I really appreciate your kind words. It was great to work with you to review your account and find an option that suited your needs.
Lucie
Very happy with the service we receive…
Very happy with the service we receive from Moneypenny. I received good feedback from customers where their call has gone through to Moneypenny too.
25 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your lovely review, we’re thrilled to hear you’re so happy with the service 😊
Hearing that your customers are also having a positive experience with us is brilliant and exactly what we strive for. We really appreciate you taking the time to share this.
Great service
Jemma & the team at Moneypenny provide an excellent service that works perfectly for our remote working business.
We have been using the services of Jemma and the team for around 5 years and are very satisfied with the way they handle calls and provide in-depth details messages.
Their email response times are very prompt too.
25 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your lovely review, we’re thrilled to hear you’re so happy with the service 😊
Hearing that your customers are also having a positive experience with us is brilliant and exactly what we strive for. We really appreciate you taking the time to share this.
A brilliant service that makes a real difference day to day
We’ve been really pleased with Moneypenny’s answering service. They are professional, friendly and reliable, and it gives us peace of mind knowing our calls are being handled properly when we’re busy or out of the office.
The team come across as an extension of our business rather than a separate answering service, which is exactly what we needed. Messages are passed on clearly and promptly, and the service has helped us make sure no important enquiries are missed.
Highly recommend Moneypenny to any business looking for a polished and dependable call answering service.
25 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your fantastic feedback, we’re delighted to hear how pleased you’ve been with the service.
It’s great to know the team are coming across as a true extension of your business, as that’s exactly what we strive for. We’re also pleased to hear that messages are being passed clearly and promptly, giving you peace of mind that no important enquiries are missed.
Thank you for your recommendation, it really means a lot to us.
Brilliant Service, just a few issues
Brilliant Service, very friendly and helpful. Just experienced a few problems when a member of staff was on leave. Advised Moneypenny more than once that she was on leave and who to direct calls to but still kept getting emails and phone calls. After a few conversations they did rectify the problem.
25 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your lovely feedback, we’re so pleased you’ve found the team friendly and helpful.
Apologies for the issues with the update you provided. We appreciate your patience while we resolved this, and we’ll be using your feedback to improve our processes moving forward.
Thanks again for recommending us.
Great service and my customers love…
Great service and my customers love speaking to the lovely Moneypenny team. Very professional and great value for money.
25 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your lovely review, we’re thrilled to hear both you and your customers enjoy speaking with the team 😊
We’re really pleased you’ve found the service professional and good value for money. Your feedback means a lot to us, thank you for taking the time to share it.
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