Moneypenny, Jemma and her team, has been a fantastic extension of our business. The team is friendly, helpful, and always goes the extra mile to ensure callers are looked after. Knowing our calls are... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moneypenny is superb! We've been using Moneypenny to pick up overflow calls as well as out of hours calls and the PAs are brilliant, taking own initiative when needed, rather than just following the r... See more
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We've used Moneypenny for nearly 20 years now and their service has been absolutely wonderful throughout! They answer all our calls in a really friendly yet professional way year after year, and are... See more
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All the Moneypenny staff have been incredibly supportive since using their Live chat system. They have been open to receive our feedback and been collaborative in approach in making changes. Particula... See more
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Company details
Written by the company
Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller experiences at scale. With an award-winning culture and more than 25 years’ experience handling over 180 million conversations, Moneypenny understands where automation adds value and when only a real person will deliver the empathy, judgement and trust that define reputations. Supporting tens of thousands of clients around the clock and managing more than 40,000 conversations every day, Moneypenny goes beyond answering to fulfil caller needs, ensuring every customer contact is handled brilliantly - helping organisations respond consistently, protect their customer relationships and grow with confidence. Founded in 2000 in Wrexham, North Wales, Moneypenny has grown from small start-up into a transatlantic team of over 1,000 colleagues across the UK and US.
Contact info
United Kingdom
- 0333 202 1005
- moneypenny.com
Try Moneypenny free
4.8
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Superb Service
We use Moneypenny as our call answering service at Grange Management (Southern) Limited.
The staff there are very professional and a simple email puts in place a messenging service, rather than call answering, which has been a monumental help lately with the team and annual leave and absences from the office.
A fantastic service which I cannot recommend highly enough.
Gary Nicholls
Head of Customer Services
Grange Management (Southern) Limited
20 July 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your fantastic review and for taking the time to share your experience. It's wonderful to hear that you've found our team professional and reliable, and we're thrilled that our service has helped ensure your customers continue to receive the support they need.
Thank you for your kind recommendation and for choosing Moneypenny. We look forward to continuing to support you and your team.
Thanks,
Amy
Working with Eve at Moneypenny has been…
Working with Eve at Moneypenny has been a real privilege. She is so compassionate in her approach and is wonderful to work with. She cares about her charity partners and the people they work with. Eve we will miss working with you but i know we will catch up soon.
20 July 2026
Reply from Moneypenny UK
Rhian! I have loved every moment working with you, it has been such a pleasure to learn about your story and the amazing things you do for families. I have learnt so much, stay in touch!
Sophie was really helpful and patient…
Sophie was really helpful and patient getting our AI receptionist set up. Moneypenny have been great, we have worked with them for many years and they understand our business and needs. We looked at a few suppliers but they came out on top and we are glad we we chose to partner with them.
17 July 2026
Reply from Moneypenny UK
Thank you for your wonderful review Brett!
So happy to hear that Sophie was so helpful and patient during the setup of your AI Receptionist. Knowing that you explored other suppliers but ultimately chose to partner with Moneypenny means a lot.
Thank you for your continued partnership and trust!
Amy
Your Business is at the heart of everything
A great personal service where they put your business at the heart of everything they do. Thank you
17 July 2026
Reply from Moneypenny UK
Thank you Gareth - this is lovely to hear! We have loved the relationship we have built over the last few years... here is to many more! :)
Moneypenny give a great service
Moneypenny give a great service which is excellent value at that price.
17 July 2026
Reply from Moneypenny UK
Thanks Jon - great to hear how well we support your business! We love working with you!
Our firm used this firm for the past…
Our firm used this firm for the past 5yrs plus, very satisfied with the service and would 100% highly recommend this firm for your virtual secretary purpose. Very professional and polite team of staff always there to assist regardless of the time or day.
16 July 2026
Reply from Moneypenny UK
Thank you for taking the time to share your experience and for trusting Moneypenny over the past five years.
We're delighted to hear that you've been so satisfied with our service and that our team has consistently provided the professional, reliable support you expected!
I have used Moneypenny's services twice…
I have used Moneypenny's services twice in the last fifteen years. A great team, fantastic customer service, and are always very helpful. Who knows, I may be back again.
15 July 2026
Unprompted review
Reply from Moneypenny UK
We're delighted to hear that you've chosen Moneypenny on two separate occasions over the past 15 years. There really is no greater compliment than a client returning to us when they need support again, and we're thrilled that our team, customer service and helpful approach have left such a positive impression each time.
Thank you for your kind words, and we'd be delighted to welcome you back in the future!
csta global review
fast and clear help. the team clearly have very skilled and experience staff and great customer care to go with it.
16 July 2026
Reply from Moneypenny UK
Thank you very much for this amazing feedback. We are always here and happy to help!
17 years of 1st class service.
We have been with Moneypenny since March 2009 - over 17 years. Gemma looks after us & has always been 1st class, as are the other ladies at Moneypenny.
16 July 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your wonderful review and for trusting Moneypenny for over 17 years. Gemma will be thrilled to receive your kind feedback, and we're equally pleased that the wider team has made such a positive impression over the years!
Thank you Becky!
Becky provided great support with call management to assist whilst on annual leave. She offered some great ideas about the options for call handling to maintain business continuity.
Thank you Becky!
15 July 2026
Reply from Moneypenny UK
Thank you for taking the time to leave such a lovely review. We'll be sure to pass on your kind words to Becky, she'll be thrilled to receive your feedback. Thank you for choosing Moneypenny!
Very smooth on boarding and lovely…
Very smooth on boarding and lovely intro to the team!
15 July 2026
Reply from Moneypenny UK
We're delighted to hear that your onboarding experience was smooth and that you enjoyed meeting the team. We know how important it is to get off to a great start, so it's lovely to hear that our team helped make the process easy and welcoming! Thank you for choosing Moneypenny and do not hesitate to reach out if we can assist with anything.
Peace of mind and quality service
For 18 months moneypenny has provided a quality service, unfortunately I no longer needed their service due to business closing. They have provided me a peace of mind and I would also like to thank Sam personally for the follow up call in settling the service closure.
15 July 2026
Reply from Moneypenny UK
We're delighted to hear that Moneypenny provided you with peace of mind throughout the 18 months we supported your business. While we're sorry to learn that your business has closed, we're pleased that our service was able to make a positive difference during that time.
We wish you all the very best for the future and sincerely thank you for choosing Moneypenny.
Moneypenny are just what i needed
Moneypenny are just what i needed, polite, efficient and professional.
14 July 2026
Unprompted review
Reply from Moneypenny UK
We're delighted to hear that Moneypenny has been just what you needed. Thank you for trusting us with your calls and for taking the time to share your experience. We look forward to continuing to support you and your business.
Great company to work with
Great company to work with! Good value for money, good service. Highly recommend
14 July 2026
Reply from Moneypenny UK
We're delighted to hear that you've had such a positive experience with Moneypenny. We truly appreciate your support and look forward to continuing to help your business thrive!
Excellent service from Moneypenny
Excellent service from Moneypenny! The team is always professional, friendly, and reliable, giving our customers a great first impression. Messages are passed on quickly and accurately, and we know our calls are in safe hands. Highly recommended!
13 July 2026
Reply from Moneypenny UK
We're delighted to hear that our team has made such a positive impact on your business. Creating a professional, friendly and reliable experience for both our clients and their callers is exactly what we strive for, so it's fantastic to know we've helped give your customers a great first impression.
Thank you for your recommendation and for trusting Moneypenny to support your business. We really appreciate your feedback.
I would like to thank Sam for taking…
I would like to thank Sam for taking the time to reach out regards our contract & take the time to understand our business needs & then provide a service with enables us to continue with MoneyPenny.
14 July 2026
Reply from Moneypenny UK
We're delighted to hear that Sam took the time to understand your business needs and work with you to find a solution that allowed you to continue benefitting from our service. Building strong relationships with our clients and providing support tailored to their unique requirements is something we're very passionate about.
Thank you for taking the time to share your experience.
Efficient & helpful
Good communication to get to the bottom of any technical issues. Technical support (Sophie) very accommodating and efficient, also helping hold discussions with other services we use, to sort out any mis-communication and technical problems.
6 July 2026
Reply from Moneypenny UK
We're delighted to hear that Sophie was able to help resolve your technical issues and provide the support you needed. Thank you for choosing Moneypenny and for taking the time to share your experience!
We have had an excellent experience…
We have had an excellent experience with Moneypenny over the past few years. Their service has consistently been professional, dependable, and friendly. We would especially like to thank Lynne, who has been a real pleasure to work with. She has always been helpful, responsive, and willing to go the extra mile to support our business. Knowing that our calls were being handled with such care and professionalism gave us great peace of mind. We truly appreciate the support we have received and would gladly recommend Moneypenny to any business looking for a high-quality telephone answering service. More recently, as our business needs changed, Sam contacted us promptly and helped us to transition smoothly to a new solution. We look forward to continuing the next stage of our journey with the Moneypenny team.
10 July 2026
Unprompted review
Reply from Moneypenny UK
We're delighted to hear that you've had such a positive experience with Moneypenny over the years. Lynne will be thrilled to receive your kind feedback. It's wonderful to hear that her responsiveness, support and willingness to go the extra mile have made such a positive impact on your business.
We're also pleased that Sam was able to support you through your changing business needs and help make the transition to a new solution a smooth one.
Thank you for your continued trust and recommendation. We look forward to supporting you throughout the next stage of your journey with Moneypenny.
The team at moneypenny have been an…
The team at moneypenny have been an extension of our company for years now… we recently went to their office and met in person the people who have been a back bone for our growing company! They are even nicer in person , their offices are sensational and the company is run like a giant family. They couldnt do enough for us. Morgane took us round and personally introduced us to every team member we work with , sat in and listened to them work asked questions and talked over business values for ages. It’s hard to take a plunge and let someone handle your precious clients but I have no doubt we have the best team and support from everyone at Moneypenny. Thank you guys keep doing a good job
1 July 2026
Unprompted review
Reply from Moneypenny UK
We're incredibly proud to hear that Moneypenny has become an extension of your team over the years. Trusting someone else with your clients is a big decision, so it means a great deal to know that we've earned your confidence and played a part in supporting your growth.
We're delighted that you enjoyed your visit and had the opportunity to meet the people behind the voices. Morgane will be thrilled to hear your kind feedback, and we're so pleased that she was able to give you a real insight into how our team works and the values that drive us every day.
Thank you for your continued trust, support and partnership. We'll be sure to share your lovely feedback with everyone involved.
Moneypenny are a company that listen to their customer
Moneypenny are a company that listen to the customer and demonstrates the same level of interest in you as the first occasion speaking. You feel valued and heard which is very important in any business relationship.
8 July 2026
Unprompted review
Reply from Moneypenny UK
We're delighted to hear that you've felt valued and heard throughout your time with Moneypenny. Thank you for your trust and partnership. We truly appreciate your kind words and look forward to continuing to support your business.
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