Moneyfarm Reviews 

6,710
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and efficient service provided, often highlighting the positive investment performance and regular updates. Many appreciate the ease of use, with a straightforward interface on both desktop and mobile, making it simple to manage investments. Reviewers frequently commend the staff for being knowledgeable, helpful, and polite, offering clear explanations and personalized advice. However, some customers expressed dissatisfaction with customer service, citing issues like slow responses, difficulty resolving problems, and poor communication. A few people also felt that costs were higher compared to some alternatives, or noted disappointment with rates offered to existing customers.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction... See more

User experience

Users describe positive interactions with user experience, often praising the app's ease of navigation and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Price

Consumers find price to be ambiguous, with some reviewers joining based on competitive rates and finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more

Company replied

Rated 4 out of 5 stars

Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more

Company replied

Rated 4 out of 5 stars

I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more

Company replied

Rated 4 out of 5 stars

Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham

Company replied


Company details

  1. Investment Service

About Moneyfarm

Written by the company

Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.

Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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4.2

All reviews

(6,710)

818 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MoneyFarm - Excellent investment company.

Been an investor with MoneyFarm for over 10 years, that in itself tells a story, very happy, with return on investments, fees, communications, regular exposure to risk screening to ensure I’m comortable with investment risk. All in all MoneyFarm have done an excellent job for me. That’s why I’ve invested with them over the last 10 years!

12 June 2026
Unprompted review
Moneyfarm logo

Reply from Moneyfarm

We are so pleased to hear about your positive 10-year experience with us! It's wonderful to know that our investment returns, fees, communications, and risk screening have met your expectations. Thank you for your continued trust and loyalty.

Regards

Moneyfarm team

Rated 5 out of 5 stars

Effortless

Effortless and I feel comfortable and confident saving with Moneyfarm

11 June 2026
Moneyfarm logo

Reply from Moneyfarm

We're so glad to hear you feel comfortable and confident saving with us. Thank you for sharing your positive experience!

Moneyfarm team

Rated 5 out of 5 stars

I really trust Moneyfarm to invest my…

I really trust Moneyfarm to invest my money wisely.
I find the App very easy to use.
Also the blogs and emails are very understandable.
I appreciate that you can be involved as much as you want with your investment or just leave the experts to it.
It's a bit worrying when your investments go down but they soon recover and the interest rates are very good.

12 June 2026
Unprompted review
Moneyfarm logo

Reply from Moneyfarm

We are so pleased to hear you trust us to manage your investments and find our app user-friendly. We appreciate you acknowledging the clarity of our content and the flexibility we offer. It's great to know you've seen your investments recover well.

Regards

Moneyfarm team

Rated 1 out of 5 stars

Scam Con fake reviewed company

Fake reviews. Scam company. Do not fall for their lies! They aren’t contactable. They pay for their reviews. They will hold your money. Check out comments on Reddit/instagram. Total scam company. They will eventually try to scam you, offer you compensation then ‘go on annual leave’ with your waiver form. Thats if you can get hold of them. This is con is on a regulated ISA product. Hoping you don’t sue them.

12 June 2026
Unprompted review
Moneyfarm logo

Reply from Moneyfarm

Hello Sam,

Thank you for taking the time to leave your feedback.

We appreciate all feedback and understand that this situation has been frustrating for you.

We take concerns raised by our customers seriously, and I can confirm that your points have been escalated internally. We have already responded to you directly, and further communication has been arranged to discuss your concerns in more detail.

As this is a public forum, we are unable to comment on the specifics of your case here. However, if you would like to discuss this matter further, please contact us at trustpilot@moneyfarm.com, and a member of our team will be happy to assist.

Kind regards,
The Moneyfarm Team

Rated 5 out of 5 stars

Very helpful

Very helpful, always up dating me on financial matters, useful articles and I have been very impressed with their investment performance. Would recommend.

12 June 2026
Unprompted review
Moneyfarm logo

Reply from Moneyfarm

We are so pleased to hear about your positive experience with our financial updates, articles, and investment performance. Thank you

Regards

Moneyfarm team

Rated 5 out of 5 stars

Very Pro- Active with fund management

Very Pro- Active with fund management, reacting very quickly to world events and adjusting portfolios to take advantage of, or limiting exposure when needed. Always kept informed of any changes. Very happy with the performance of my investment.

12 June 2026
Unprompted review
Moneyfarm logo

Reply from Moneyfarm

We truly appreciate your wonderful feedback! We are delighted to know that our proactive fund management and consistent communication have contributed to your satisfaction with your investment's performance. Thank you for sharing your positive experience.

Regards

Moneyfarm team

Rated 5 out of 5 stars

Invest with confidence

I have always thought the individual and corporate communications have been good. There is always timely comment or update reflecting global events.
I have always experienced a steady growth in my investment which does provide a degree of comfort and confidence in those managing it

12 June 2026
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, always someone on the end of the phone to speak to, reasonable steady performance, although costs could be cheaper. Ideal for beginner investor.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service from moneyfarm

I have been having a review with Maxim, who explains things very well.
Friendly and knowledgeable. Very informative.
Website too, is excellent for what I need.
Great to have humans answering the phone too!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience with Moneyfarm. Brilliant!

The whole experience with Moneyfarm has been 1st class. From moment I open a n account and spoke to 2 advisors who I felt were genuinely interested in giving me all the information I needed to make the best decisions, to now. Where I can exactly what and how and where my money is at all times.
Would recommend anyone who wants to save either for a dream purchase or money for a rainy day. Brilliant.

12 June 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing

My dealings with Moneyfarm have been so disappointing. I have been waiting since 13th May 2026 to have my Cash Isa transferred to another provider. The money has been ready for transfer since the 11th May. Communication has been poor& even after several phone calls, and emails the situation is still not resolved.
I have read the reply to the above review from Moneyfarm. I am still waiting for my Cash Isa to be transferred out, and as of today (16.6.26) this has still not happened. Having read reviews from other savers, it seems that this is a common issue. Which is a poor reflection on yourselves as an organisation.

11 June 2026
Moneyfarm logo

Reply from Moneyfarm

Hello Beverley,

Thank you for taking the time to leave us a review. We really appreciate your feedback and are sorry to hear about your experience.

We understand how frustrating the delay with your Cash ISA transfer has been, particularly given the time that has passed since your request was initiated. We can confirm that we have received your communication and that this has been escalated to our complaints team for urgent review.

Our team is actively looking into this matter to ensure it is resolved as quickly as possible. We appreciate your patience in the meantime, and we will be in touch with an update as soon as we can.

Kind regards,
The Moneyfarm Team

Rated 5 out of 5 stars

Made managing money easy

I have never felt on top of my finances until I started using Moneyfarm. I transferred my pension to MF, and also have a cash ISA and stock ISA. My money has grown way more than I expected, the UI is super easy to use, I like the newsletter and my account manager Vee is proactive and helpful.

Highly recommend.

11 June 2026

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