Anna P rescued me and followed through with her promise to rectify what was a pending disaster. Anna communicated her intentions, kept me up to speed and notified me of her up and coming a/l giving... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with my investment within MF but a few years ago we appointed a local financial advisor to help guide us through investments and trusts and the like. We are extremely happy with the advice... See more
Company replied
I enjoy the regular financial blogs. Offered regular contact with a personal advisor. Regular review and movement of portfolio to keep investment in risk parameters. A bit disappointed that cash ISA h... See more
Company replied
Hi i opened an account with revolute and have not yet received the £20 I did use the link in your news ketter Thank margaret Letham
Company replied
Company details
About Moneyfarm
Written by the company
Moneyfarm is a digital wealth manager that supports you with expert-managed portfolios and DIY investing options. Whether through ISAs, pensions or general investment accounts, our platform adapts to your goals. By combining smart technology with human insight, we make it simple to grow and protect your wealth—with confidence and peace of mind.
Moneyfarm è la piattaforma di investimento digitale che rende gli investimenti semplici, accessibili e adatti alle tue esigenze. Ti affianchiamo con soluzioni personalizzate: dai portafogli gestiti al conto titoli, ai piani pensione e assicurativi. Coniugando tecnologia avanzata e supporto umano, ti guidiamo in ogni momento, per aiutarti a costruire un futuro sereno per te e la tua famiglia.
Contact info
90-92 Pentonville Rd, London, N1 9HS, London, United Kingdom
- 0203 745 6990
- support@moneyfarm.com
- moneyfarm.com
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Motorway revue
I am happy with the information I have received .
My money is in an ISA , AND The return IS
ADEQUATE ..
18 June 2026
Easy to invest and manage
An easy to invest and manage platform for every level of investors
18 June 2026
Plough the markets
Investing in emerging markets is daunting for the inexperienced (as I am)
So Moneyfarm have made it easy with a simple app & an investment process that takes minutes.
Despite the US volatility, investments have grown steadily with regular reviews from MF market analysts.
I haven’t seen the commission tariffs as yet so am unable to comment on cost-market improvement analysis .
I remain overly confident that my long term plan will reap a healthy harvest in good time.
So far so good.
18 June 2026
Generally a positive experience…
Generally a positive experience although execution time on trades could be faster.
17 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I tried to transfer an ISA
I tried to transfer an ISA. Nothing happened, I contacted them, they said they would escalate, but nothing happened and they didn't reply to my subsequent emails.
1 May 2026
Unprompted review
Reply from Moneyfarm
Hello Mike,
Thank you for taking the time to leave us a review.
We are very sorry to hear about your experience.
We understand how frustrating and inconvenient this situation must have been, particularly after you had already contacted us for assistance.
The lack of communication on our part is unacceptable, and we sincerely apologise for the disappointment this has caused. This is not the level of service we aim to provide.
Unfortunately, we are unable to identify your account from the information provided in your review. We have sent you a request for further details so that we can investigate this matter and assist you further.
Alternatively, please contact us directly at trustpilot@moneyfarm.com, and a member of our team will be happy to help.
Thank you again for bringing this to our attention. We appreciate your feedback and look forward to resolving this for you.
Kind regards,
The Moneyfarm Team
Switching was one of my best decisions
I have confidence that Moneyfarm are managing my little pot way better than I ever could, reacting to market conditions and keeping me informed.
16 June 2026
Reply from Moneyfarm
We're so glad to hear you feel confident in our management and appreciate you acknowledging our efforts to keep you informed. Thank you for your kind words!
Regards
Moneyfarm team
The app is okay
The app is okay, though since integrating Harness into the auth critical path my anti-virus constantly blocks the app so I can't easily check my account any more.
15 June 2026
Reply from Moneyfarm
Hello Alex,
Thank you for taking the time to leave us a review and share your feedback. We're pleased to hear that your overall experience with the app has been positive. However, we're sorry to learn that your anti-virus software has been blocking the app since the integration of Harness into the authentication process, making it difficult for you to access and check your account.
We appreciate you bringing this to our attention. Your feedback has been shared with the relevant team for review and consideration as we continue to improve our service and user experience.
If you continue to experience issues accessing your account, please don't hesitate to contact our Client Services team, who will be happy to assist further.
Kind regards
The Moneyfarm Team
Levels of Interaction
You can have as much, or as little, involvement in your investment portfolio as you want. Personally, I like to let Moneyfarm manage my portfolio and there is no pressure to speak to a member of the team. My investments are generally on an upwards trajectory and I am happy with the service
14 June 2026
Unprompted review
Reply from Moneyfarm
We're so glad to hear you appreciate the flexibility we offer in managing your investment portfolio. It's wonderful that your investments are performing well and you're happy with our service. Thank you for your positive feedback!
Regards
Moneyfarm team
Appalling customer service and gross…
Appalling customer service and gross mis management of my pension fund
2 December 2025
Reply from Moneyfarm
Hello Nick,
Thank you for taking the time to leave us your feedback. We appreciate all feedback from our clients and are sorry to hear that you feel dissatisfied with your experience.
We have responded to you directly regarding your concerns. If you would like to discuss this matter further, please do not hesitate to contact us on trustpilot@moneyfarm.com, and a member of our team will be happy to assist.
Kind regards,
The Moneyfarm Team
1st class platform
1st class platform. Clear and simple to set-up and manage with exceptional performance over the last 2 years!
14 June 2026
Reply from Moneyfarm
We are so happy to hear you've had such a positive experience with our platform over the past two years! Thank you for your kind words.
Regards
Moneyfarm team
Good so far
Good so far. Likes the support you give and the work you are doing. The investment journey is progressing well. Communication is good.
14 June 2026
Unprompted review
Reply from Moneyfarm
We're so glad to hear your investment journey is progressing well and that our support and communication are meeting your expectations. Thank you!
Regards
Moneyfarm team
Reply from Moneyfarm
We're so glad you enjoyed your experience and appreciate your kind words. Thank you!
Regards
Moneyfarm team
Being with Moneyfarm for almost 5 years…
Being with Moneyfarm for almost 5 years now, i started small (very small ) and ended up being my main platform for saving and investing.
The experience is very smooth, user-friendly, and transparent, and it is easy to understand what they are doing with your money.
Highly recommended.
14 June 2026
Unprompted review
Reply from Moneyfarm
We are so glad to hear about your positive experience over the past five years. It's wonderful that our platform has become your main choice for saving and investing, and that you find it smooth, user-friendly, and transparent. Thank you for your high recommendation!
Regards
Moneyfarm team
Excellent company
Really happy with the return on my stocks & shares ISA. The one time I raised a query, I received a full response from my investment adviser which clarified the investment for me. 5* service and I’m very pleased.
8 June 2026
Unprompted review
Reply from Moneyfarm
We are so pleased to hear about your positive experience with your stocks and shares ISA. It's wonderful to know our investment adviser provided such clear and helpful assistance. Thank you for your kind words and 5-star rating!
Regards
Moneyfarm team
Very knowledgeable and very helpful…
Very knowledgeable and very helpful what i need in investments
1 May 2026
Reply from Moneyfarm
We're so glad we could provide the investment guidance you needed. Thank you!
Regards
Moneyfarm team
Easy & impressive
It’s an easy, hands-off service that works.good app, and feels very trustworthy
13 June 2026
Unprompted review
Reply from Moneyfarm
We're so glad to hear you find our service easy and trustworthy! Your positive feedback truly makes our day. Thank you for sharing your experience.
Regards
Moneyfarm team
Good for Investment ISA
Reliable fund management for growth. I invested in a Stocks & Shares ISA. My only gripe is that the discount on fees for recommendations is not very transparent. I had absolutely no clue whether they had given me the 6 months of fee reduction on me bringing in 2 customers.
20 May 2026
Unprompted review
Reply from Moneyfarm
We appreciate you sharing your experience with us regarding the fee discount transparency. We are reviewing our communication process for recommendations to ensure clarity for our valued customers. Please contact us @ trustpilot@moneyfarm.com so we can look into your concerns further
Regards
Moneyfarm team
Fully recommended
Easy to use, great communication, great philosophy towards investment. No hesitation recommending especially if you are new to investing.
4 June 2026
Unprompted review
Reply from Moneyfarm
We're so glad to hear you found our platform easy to use and appreciate our investment philosophy. Thank you for recommending us, especially to new investors!
Regards
Moneyfarm team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.