Asda MoneyReviews 

10,625
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the application processes straightforward and quick, often receiving decisions in minutes, which makes setting up services like credit cards or insurance very easy. Many appreciate the helpful and friendly staff who provide clear explanations and excellent service, ensuring a smooth and pleasant experience. The pricing is frequently highlighted as competitive and economical, offering good value, especially for insurance and credit card rewards. Reviewers also praise the user-friendly app, which simplifies navigation and payment management, enhancing the overall convenience. However, some customers also noted issues with payment processing, experiencing duplicate direct debits or confusion regarding manual payments. There were also instances where promised rewards or cashbacks were not received, leading to disappointment. A few other people also felt that the interest rates were not as initially communicated, and some found certain policies to have too many exemptions or low lifetime limits.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, frequently highlighting the ease of use for both... See more

Service

People report positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Payment

Users describe ambiguous interactions with payment, with some finding the app easy to use for making payments... See more

Price

Customers consistently note positive experiences with price, finding it competitive and offering good value... See more

Application

Reviewers highlight positive aspects of the app, frequently praising its ease of use and navigation, making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy access for applying, but still keeps you mindful of what you are applying for, obviously credit. But keeps you to a manageable limit. Clear simple to follow directions for direct debits etc, pay... See more

Company replied

Rated 5 out of 5 stars

Another visit to my local Asda today, to purchase my Euro’s. I never use any other Company and find them to be very good. Always served by very helpful assistants and today Sam was there to serve me.... See more

Company replied

Rated 5 out of 5 stars

I was due to collect my travel money today, but received a text to say they were having to close early. That was fine, but then I realised that today is day 4 and my money would be returned if not co... See more

Company replied

Rated 5 out of 5 stars

I wasn't sure about travel insurance now that my husband and I are now over 70. But the young lady put my mind at rest and explained the different health information I needed to input to get cover. Al... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

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4.6

All reviews

(10,625)

1,823 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars
Asda Money logo

Reply from Asda Money

Hi There,

Thank you for taking the time to share your review.

We are sorry to hear you have not received your card yet. We have now contacted you through the in-app Messaging Centre to help arrange a new card and provide further support.

You can find our message under the More tab > Help.

Thank you again,
Natalie D.

Rated 5 out of 5 stars

very good app

very good app, process was good overall even if a little flaky at start to apply

14 May 2026
Asda Money logo

Reply from Asda Money

Hi there 💚

Thank you for your feedback! We're so pleased to hear you're enjoying the app and that the overall application process was a positive experience 📱💳✨

We also appreciate your comments about the initial application journey. Feedback like this helps us continue to improve the experience for our customers.

Thank you for taking the time to share your thoughts with us 💚

Thank you,
Shannon

Rated 4 out of 5 stars

I have no issue.

I have no issue.
I am happy

7 May 2026
Asda Money logo

Reply from Asda Money

HI Arif,

Thank you for taking the time to leave a review. We are glad to hear that you had no issues and are happy with the service provided.

Best Wishes,
Grace

Rated 5 out of 5 stars

Great service

Easy to purchase online .
Lady at kiosk was very polite and helpful

14 May 2026
Asda Money logo

Reply from Asda Money

Hi David,

Thank you for taking the time to leave a review. We are glad to hear that the team were helpful and polite, and that you found the online purchase easy.

Best Wishes,
Grace

Rated 5 out of 5 stars

Such an excellent service

Such an excellent service. Had an incredible experience from start to end with my travel insurance. I wouldn't hesitate to recommend anyone.

7 May 2026
Asda Money logo

Reply from Asda Money

Hi Mugove,

Thank you for taking the time to leave a review. We are happy to hear that you find our service excellent and had an incredible experience using the services. Thank you for such positive feedback and your recommendation.

Best Wishes,
Grace

Rated 5 out of 5 stars

Excellent

Easy and simple

14 May 2026
Asda Money logo

Reply from Asda Money

Hi there 💚

Thank you for your excellent feedback! We're so pleased to hear you found everything easy and simple to use 💳✨

We really appreciate you taking the time to share your experience with us 💚

Thank you,
Shannon

Rated 5 out of 5 stars

Everything went smoothly Would…

Everything went smoothly Would definitely recommend

5 May 2026
Asda Money logo

Reply from Asda Money

Hi there 💚

Thank you for your wonderful feedback! We're so pleased to hear that everything went smoothly and that you would recommend us to others 💳✨

We really appreciate you taking the time to share your experience and your recommendation means a lot to us 💚

Thank you,
Shannon

Rated 5 out of 5 stars

Holiday

Very easy to follow

6 May 2026
Asda Money logo

Reply from Asda Money

Hi,

Thank you for taking the time to leave a review. We're glad you found it easy to follow. We appreciate your feedback.

Best Wishes,
Grace

Rated 1 out of 5 stars

Never received my £10 cashpot reward…

Never received my £10 cashpot reward for taking out car breakdown cover. Contacting customer services was a waste of time. Beware!
Provided info …. Still waiting for a response!

5 February 2026
Unprompted review
Asda Money logo

Reply from Asda Money

Hi,

Thank you for taking the time to leave a review. I have requested some more information so that I can pass this on to the relevant team to look into and resolve. Please do not hesitate to reach out if you require any further assistance.

Best Wishes,
Grace

Rated 5 out of 5 stars

Easy to apply!

Easy to apply, quickly answered, good services!

12 May 2026
Asda Money logo

Reply from Asda Money

Hi there 💚

Thank you for your lovely feedback! We're so pleased to hear you found the application process easy, received a quick response, and have been happy with the service provided 💳✨

We really appreciate you taking the time to share your experience with us 💚

Thank you,
Shannon

Rated 5 out of 5 stars

Fast efficient

Fast efficient, easy to use.

18 April 2026
Asda Money logo

Reply from Asda Money

Hi there 💚

Thank you for your great feedback! We're so pleased to hear you found everything fast, efficient, and easy to use 💳✨

We really appreciate you taking the time to share your experience with us 💚

Thank you,
Shannon

Rated 1 out of 5 stars
Asda Money logo

Reply from Asda Money

Hi Angela,

Thank you for taking the time to share your review.

We are sorry to hear that you were unhappy with your experience. We have now contacted you through the in-app Messaging Centre to provide an update. You can find our message under the More tab > Help.

Thank you again for bringing this to our attention.

Thank you,
Natalie D.

Rated 5 out of 5 stars

Brilliant service

Brilliant service

5 May 2026
Asda Money logo

Reply from Asda Money

Hi Alisa,

Thank you for taking the time to leave a review. We are glad to hear that you found the service brilliant.

Best Wishes,
Grace

Rated 5 out of 5 stars

The best credit card on the market.

I can highly recommend the Asda Credit card as it’s the best product on the market, the only one to put actual money on it when you use the card at Asda supermarkets or at any other businesses, the money soon builds up so it’s my main card I use all the time now, the app is very sagacious, perspicacious and sapient in the design with some new features to make navigation so easy with no faff or fuss.

19 May 2026
Unprompted review
Asda Money logo

Reply from Asda Money

Hi there,

Thank you for your fantastic feedback! 😊 We’re really pleased to hear you’re enjoying the cashback rewards and that the app makes managing everything simple and easy 🚀 It’s great to know the card has become your main one for everyday use!

Best wishes,
Alanna F

Rated 5 out of 5 stars

Great service

Great service

12 May 2026
Asda Money logo

Reply from Asda Money

Hi Ataur,

Thank you for taking the time to leave a review. We are glad to that you found the service great.

Best Wishes,
Grace

Rated 5 out of 5 stars

Easy to follow instructions.

Easy to follow instructions.
Straightforward.
Relevant.

12 May 2026
Asda Money logo

Reply from Asda Money

Hi,

Thank you for taking the team to leave a review. We are glad to hear that the instructions were easy and straightforward to follow.

Best Wishes,
Grace

Rated 5 out of 5 stars

I am not expecting when i was applying…

I am not expecting when i was applying knowen any way i am hsppy.

5 May 2026
Asda Money logo

Reply from Asda Money

Hi Mesfin,

Thank you for your feedback! 😊 We’re really pleased to hear that even though you weren’t sure at first, you’re happy with the outcome 🚀

Best wishes,
Alanna F

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