Awesome Bank, Very user friendly and the help support center always available (cheers to Sarah) It is a blessing for us Afriacan citizens. Juts one low point regarding the availability of the Eu... See more
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Service client impeccable
Best service ever , trustful with money transfers and so helpful and kind , i am so satisfied while using it since the app is so easy and i always know that that i have the best support service to rel... See more
Company replied
Client service is the best they helped me with the issue instantly fully resolved in 24 hours . Even ai agent was helpful and redirected me to human agent when needed . Experience is very good thx... See more
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Company details
Written by the company
Moneco est le compte international pour les africains. En 10 minutes, accède à un compte EUR, un compte USD, un wallet USDC et une carte virtuelle en USD, peu importe ou tu vis !
Contact info
France
- moneco.app
4.2
Great
254 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
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If you are considering opening an…
If you are considering opening an account with this bank, I strongly advise against it. It appears to be a significant scam. I sent money from Moneco to a bank account in the United States, and it has been seven days, and I have not received any money. I contacted Bank of America, but they informed me that they do not see any transaction.
Additionally, I was supposed to receive a payout in Euros from a company. They the money, but my account was frozen. This is extremely frustrating. I have not received any response, and I have no money. I strongly recommend that you avoid this bank.
1 July 2025
Unprompted review
Reply from Moneco
Hi Vytautas,
We’re sorry for the frustration. Your funds have already been returned, though international transfers can sometimes take longer than expected.
Moneco is a regulated financial institution — delays do not mean your money is at risk. If you believe you haven’t received the funds yet, please contact us at support@moneco.app with your Trustpilot username so we can verify quickly.
Thanks,
The Moneco Team
Run away with your money they are dead
I created a new account, confirmed my identity, sent money to the account, the account opening fee was deducted, and after all of that, I did not receive the card and there is no option to get it. I contacted support via chat and WhatsApp in English and French, and 4 days have passed and I did not receive a single response, as if they were dead. All of this is still at the beginning and they provide this bad service. If any problem occurs in the future, I do not think they will be helpful at all. If you want to take care of you and your money, run away from this service.
26 May 2025
Unprompted review
Reply from Moneco
Hi Mohamed,
First of all, I am sorry about the experience you've had.
For context, for some countries like Pakistan or Bangladesh, our card issuer partner currently prohibits us from giving card to people who live there. We are working on that, to try and improve this, but at this stage some countries are still prohibited.
If you are not satisfied with the account that you get apart from the card, then please reach out to us and we will see if we can refund you. Please mention your Trustpilot user name so we can expedite the process.
Thanks a lot,
The Moneco Team
Great app few bugs but overall a life…
Great app few bugs but overall a life saver!
1 May 2025
Unprompted review
Reply from Moneco
Hi Mehdi,
Thank you so much for your review !
We are doing our best to correct the few bugs to improve your user experience even more.
Thanks for being our user,
The Moneco Team
I have a bad experience with moneco
I have a bad experience with moneco , i send the money with wester union in a moneco bank account and the money does not dropped in the banque account even i contact wester union and they insure me to contact moneco about the money , i contact them via WhatsApp and i didn't receive any response , money is destinated to my cure .. moneco is a nightmare for me ..
16 April 2025
Unprompted review
Reply from Moneco
Hi Chebbi Siwar,
I am sorry about the experience you've had with Moneco.
Can you please contact us via the chat in the app or by sending an email to support@moneco.app ? Please include your Trustpilot username in your message.
We will do our best to solve this issue with you.
Thanks,
The Moneco Team
Stole my money and not responding
My account was restricted on the basis that I am not located in France, despite the fact that their website clearly states they offer payment solutions for users in Africa. Subsequently, they requested my IBAN in order to withdraw the remaining balance from my account. After providing it, I was informed that the funds had instead been returned to the original senders, and that I would need to contact them directly to recover the money.
Since Friday, I have sent multiple emails seeking clarification and resolution, but have received no response. I have retained all relevant evidence regarding this issue.
18 April 2025
Unprompted review
Reply from Moneco
Hi Yassine,
First of all, I would like to apologize for the experience you've had with Moneco.
On the matter you are talking about, unfortunately some of those decisions are often outside of our decision scope, it's usually our bank partner who decides and sometimes their decision is frustrating for you, the user.
Now, what I can tell you is that we've developed a new offering exactly to solve those issues, and I am sure the new offer will be much more adapted to your needs.
What I suggest is that you contact the customer support with your Trustpilot ID, so that we can help you better and solve any problems you might have.
Thanks and sorry again for the experience you've had.
The Moneco Team
Reply from Moneco
Merci Omar !
I made bank transfers 8 days ago the…
I made bank transfers 8 days ago the receipents have not received yet
27 March 2024
Unprompted review
Reply from Moneco
Hi Golden Eye,
We are sorry for the bad experience you had with bank transfers at Moneco.
Please contact us via the chat in the app, and mention your Trustpilot user name, and we'll do our best to understand why the transfer was not received and what we can do to help.
Thanks !
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