Great company, easy to reach and easy to work with. Customer service is quite helpful, and even reachable via whatsapp. I have been using their travel insurance for a year now, and quite happy. Also,... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
While I haven't yet had a chance to make a claim, I have already been impressed by Mondial's customer service! I purchased my policies less than 24 hours ago, and of course (because me, it's me, I'm t... See more
Company replied
Mondialcare seems to be the only company to offer the health insurance we need regardless of ages. The site is very easy to use. We were able to email our questions and get straightforward answers.... See more
Company replied
Mondialcare was the only insurance company I could find that insures people over 80 years old. My mother is in France and while she's waiting for her carte vitale to be approve, she needed to ha... See more
Company replied
Company details
- Travel Insurance Company
- Business Insurance Company
- Mobility Insurance Company
- Student Insurance Company
Written by the company
Mondial Care is a travel insurance company with very competitive prices. We offer travel insurance all around the world for any citizen. Our website is available in 7 languages, English, French, Spanish, German, Dutch, Italian, and Brazilian.
Contact info
33 Avenue Victor Hugo, 75116, Paris, France
- +33182835626
- contact@mondialcare.eu
- mondialcare.eu
4.7
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 month
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Great efficiency in application and…
Great efficiency in application and quote. Easy to navigate and all documents readily available.
1 March 2026
Reply from Mondialcare
Thank you very much for your kind feedback!
We’re delighted to hear that you found the application and quotation process efficient and easy to navigate. Ensuring that documents are clear and readily available is a key part of the experience we aim to provide.
We truly appreciate your trust and remain at your disposal whenever you may need assistance.
Kind regards,
The MondialCare Team
Reply from Mondialcare
That’s awesome to hear! 🙌 It always feels good when customer service actually goes above and beyond.
My experience with customer service and…
My experience with customer service and getting a quote was very good. I had many questions, which they answered politely & promptly. I don't have any experience with making a claim as I haven't taken out the policy yet, so I can't comment on that.
25 February 2026
Unprompted review
Reply from Mondialcare
Thank you very much for sharing your experience with Mondialcare.
We’re delighted to hear that our customer service team was able to assist you promptly and politely while preparing your quote. Taking the time to answer all your questions clearly and thoroughly is something we truly value, so your feedback means a lot to us.
If you do decide to take out a policy, please be assured that we will be just as committed to supporting you at every stage. And of course, if you have any additional questions in the meantime, our team will be happy to help.
Kind regards,
The Mondialcare Team
Great customer service
Great customer service. I had to make a correction in the contract and they did so quickly.
19 February 2026
Unprompted review
Reply from Mondialcare
Thank you very much for your kind feedback.
We’re so pleased to hear that our team was able to assist you quickly with the correction to your contract. Providing efficient and responsive support is very important to us, and it’s wonderful to know that this made a positive difference to your experience.
If you ever need any further assistance, please don’t hesitate to reach out — we’ll be happy to help.
Kind regards,
The Mondialcare Team
I make lots of insurance from your site…
I make lots of insurance from your site and it's so smooth and convenient. Easy to make and always get support whenever I get stuck.
16 February 2026
Unprompted review
Reply from Mondialcare
Thank you so much for your continued trust and loyalty.
We’re truly delighted to hear that you regularly arrange your insurance through our website and find the process smooth and convenient. Making things simple and accessible for our customers is a top priority, so your feedback means a great deal to us.
It’s also wonderful to know that our team has been there to support you whenever needed. Please don’t hesitate to reach out anytime — we’re always happy to help.
Warm regards,
The Mondialcare Team
Muito obrigado pela sua confiança e fidelidade contínuas.
Ficamos muito felizes em saber que você contrata seu seguro regularmente pelo nosso site e considera o processo simples e prático. Tornar tudo fácil e acessível para nossos clientes é uma prioridade, por isso seu feedback é muito importante para nós.
É ótimo saber também que nossa equipe esteve à disposição para te ajudar sempre que precisou. Não hesite em nos contatar a qualquer momento — teremos prazer em ajudar.
Atenciosamente,
Equipe Mondialcare
Great experience
I had a very positive experience with this travel insurance service. They respond quickly whenever you face a problem, and the support and assistance they provide are truly helpful and reliable. I definitely recommend their service to anyone looking for dependable travel insurance.
10 February 2026
Unprompted review
Reply from Mondialcare
Thank you very much for your wonderful feedback.
We’re truly pleased to hear that you had such a positive experience with our travel insurance service. Providing quick responses and reliable support whenever our customers need assistance is something we care deeply about, so your kind words mean a lot to our team.
Your recommendation is greatly appreciated, and we’re grateful for your trust. Should you ever need us again, we’ll be more than happy to assist you.
Warm regards,
The Mondialcare Team
از بازخورد فوقالعاده شما بسیار سپاسگزاریم.
از شنیدن اینکه چنین تجربه مثبتی با خدمات بیمه مسافرتی ما داشتهاید، بسیار خوشحالیم. ارائه پاسخهای سریع و پشتیبانی قابل اعتماد در هر زمان که مشتریان ما به کمک نیاز داشته باشند، چیزی است که ما عمیقاً به آن اهمیت میدهیم، بنابراین کلمات محبتآمیز شما برای تیم ما بسیار ارزشمند است.
از توصیه شما بسیار سپاسگزاریم و از اعتماد شما سپاسگزاریم. اگر دوباره به ما نیاز داشته باشید، ما با کمال میل به شما کمک خواهیم کرد.
با احترام،
تیم موندیالکر
Reply from Mondialcare
Thank you for your feedback!
We’re delighted to hear that you found the process easy and fast, from obtaining a quote to completing your subscription. Making insurance simple and efficient is exactly what we strive for.
We truly appreciate your trust and remain at your disposal for anything you may need.
Kind regards,
The MondialCare Team
The employee was very friendly and…
The employee was very friendly and helpful.
5 February 2026
Unprompted review
Reply from Mondialcare
Thank you very much for your kind words!
We’re delighted to hear that our team member was friendly and helpful. Providing attentive and supportive assistance is something we truly value.
We sincerely appreciate your feedback and your trust.
Kind regards,
The MondialCare Team
i am planning my trip on 7th feb
i am planning my trip on 7th feb. just now only i tried to get the insurance coverage. i could do it in about 10 minutes the maximum. i felt this service as excellent
4 February 2026
Reply from Mondialcare
Thank you very much for your kind feedback!
We’re delighted to hear that you were able to arrange your insurance quickly and smoothly in just a few minutes. Making the process simple and efficient — even at the last moment — is exactly what we aim for.
We wish you a wonderful trip on February 7th and remain at your disposal should you need any assistance.
Kind regards,
The MondialCare Team
If you’d like, I can also provide a shorter
Reply from Mondialcare
Thank you for your great feedback!
We’re delighted to hear that you found the process easy to use and the payment simple to complete. Providing a smooth and straightforward experience is exactly what we aim for.
We truly appreciate your trust.
Kind regards,
The MondialCare Team
If you’d like, I can also provide a shorter one-sentence version.
Reply from Mondialcare
Thank you very much for your feedback!
We’re delighted to hear that the process felt easy and transparent to you. Clear information and straightforward terms are essential to us, so your comment truly means a lot.
We appreciate your trust and remain at your disposal whenever you may need assistance.
Kind regards,
The MondialCare Team
If you’d like, I can also provide a shorter version for very brief reviews.
Easy to do on the website
2 February 2026
Reply from Mondialcare
Thank you very much for your feedback!
We’re delighted to hear that you found our website easy to use. Making the subscription process smooth and intuitive is very important to us.
We truly appreciate your trust and remain at your disposal whenever you need assistance.
Kind regards,
The MondialCare Team
Responsive
Responsive, attentive, and professional team. The information is clear and the follow-up is reliable. I recommend
30 January 2026
Unprompted review
Reply from Mondialcare
Thank you very much for your recommendation!
We’re truly grateful for your kind words. Knowing that you found our team responsive, attentive, and professional means a great deal to us. Clear communication and reliable follow-up are essential to the way we work.
Thank you for your trust and for taking the time to share your experience.
Kind regards,
The MondialCare Team
Support extremely responsive
The support over watsapp is extremely active and responsive, it my second year with them and I am very satisfied.
28 January 2026
Unprompted review
Reply from Mondialcare
Thank you very much for your recommendation!
We’re truly pleased to hear that you found our team responsive, attentive, and professional. Clear information and reliable follow-up are essential to us, so your feedback is greatly appreciated.
Thank you for your trust and for taking the time to share your experience.
Kind regards,
The MondialCare Team
Just needed some information about…
Just needed some information about making a claim. Very helpful and they answered all my questions.
27 January 2026
Unprompted review
Reply from Mondialcare
Thank you very much for your feedback, Mr. Young.
We’re pleased to hear that our team was able to provide the information you needed regarding your claim. Offering clear guidance and answering all questions thoroughly is very important to us.
Please don’t hesitate to reach out again if you need any further assistance — we’re always happy to help.
Kind regards,
The MondialCare Team
If you’d like, I can also prepare a slightly shorter version for a more concise reply.
Incorrect Charges
I experienced an issue where I was charged three times, even though only one transaction was successful and the others showed errors. I immediately contacted Mondial Care through WhatsApp, and their customer support responded very quickly. They checked the issue right away and took immediate action. Within just a few minutes, my refund was already being processed. I’m very satisfied with their fast response and efficient customer service. Highly recommended!
14 January 2026
Unprompted review
Reply from Mondialcare
Thank you very much for sharing your experience! 🙏
We’re sorry to hear about the initial multiple charge issue, but we’re glad our team was able to step in immediately.
Our customer support checked the situation right away and ensured that the refund was processed within minutes, which is exactly how we aim to handle such incidents.
Your satisfaction with our fast response and efficient service means a lot to us. Thank you for your trust and your strong recommendation!
Very friendly and a very great support
Very friendly and a very great support
20 January 2026
Unprompted review
Reply from Mondialcare
Thank you so much for your kind words! 🙏
We’re delighted to hear that you found our team very friendly and our support excellent.
Providing caring, reliable, and high-quality assistance is at the heart of what we do every day.
Your trust truly means a lot to us, and we look forward to supporting you again whenever you need us. 🌍✈️
— The MondialCare Team
La communication tres agreable et facile
13 January 2026
Unprompted review
Reply from Mondialcare
Merci beaucoup pour votre retour ! 🙏
Nous sommes ravis que vous ayez trouvé la communication très agréable et facile.
La clarté et la simplicité des échanges sont au cœur de notre engagement envers nos clients.
Nous vous remercions pour votre confiance et restons à votre disposition à tout moment. 🌍✈️
— L’équipe MondialCare
Very easy process
6 January 2026
Reply from Mondialcare
Thank you for your feedback! 🙏
We’re happy to hear that you found the process very easy.
Making insurance simple and straightforward is exactly what we aim for every day. 🌍✈️
— The MondialCare Team
Great support
7 January 2026
Unprompted review
Reply from Mondialcare
Thank you for your feedback! 🙏
We’re glad to hear that you appreciated our great support.
Providing reliable and attentive assistance is at the heart of what we do every day. 🌍✈️
— The MondialCare Team
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