momnt.com Reviews 

921
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and patient when guiding them through the entire application process. Consumers also appreciate the smooth user experience, noting that helpful customer service makes every interaction clear and stress-free. Additionally, many people highlight how easily they can access their accounts and follow their loan status without complications. Some people were dissatisfied with the payment process, noting frustrating issues like delayed check processing, missing payments, or unexpected extra charges. A few reviewers experienced complications regarding loan payoffs and felt that communication regarding billing and account tracking could be significantly improved.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional during phone calls and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are extremely polite,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the simple application process... See more

Service

Clients share profound satisfaction regarding the service, frequently highlighting efficient loan approvals... See more

Payment

Customers consistently note ambiguous experiences with payment, as reviewers highlight both helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bonnie was very pleasant today reviewing my loan terms with me. She has a great phone voice, too. Everything was covered and she did inquire if I had any further questions - which I did not. Tha... See more

Rated 5 out of 5 stars

I was so confused, but Karime talked me through everything! She was so patient and well trained! Made the whole process so easy! The company appears to put time into their employees training! I wou... See more

Rated 5 out of 5 stars

I was called by Jennifer today to discuss my account, she informed me I still had a little over $3000 to use if I needed to and I told her my business had been concluded with my roofing company and th... See more

Rated 5 out of 5 stars

I was pleasantly surprised when or design consultant showed up. She was very professional, she was very thorough and I could completely understand her. When I first booked my appt and got the confir... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

921 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(921)

289 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service!

Although I only had a loan through Momnt for a short time, when I called up Momnt Bonnie did a great job of taking care of my customer service request. She was friendly and took care of the issue immediately. Thanks Bonnie and Momnt for making the process quick and smooth!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Bonnie was very kind

Bonnie was very kind. She was great to talk to and very helpful in answering all of my questions and explaining everything clearly.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Discussion was very fast and to the…

Discussion was very fast and to the point. There was not a lot of wasted time. Very professional. Bonnie did have to read a bunch of "legaleze" over the phone to me which was required by law and then apologized for that part taking so long. She always asked if there were any questions. Very efficient use of time on phone call.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Just starting a loan

Just starting a loan. Momnt has kept in contact at each stage. Bonnie contacted me to answer any questions I might have. Bonnie clarified an issue that I needed to adjust. It was greatly appreciated.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional!

I called in and talked to Jay. I paid my bill in full online and had an issue. Not with Momnt but with my bank so I wanted to be sure I wasn’t going to have money withdrawn twice. Jay was very professional and helpful. And my concern was addressed in minutes. Thank you!!

4 May 2026
Unprompted review

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