momnt.com Reviews 

923
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally polite, knowledgeable, and patient when guiding them through the entire application process. Consumers also appreciate the smooth user experience, noting that helpful customer service makes every interaction clear and stress-free. Additionally, many people highlight how easily they can access their accounts and follow their loan status without complications. Some people were dissatisfied with the payment process, noting frustrating issues like delayed check processing, missing payments, or unexpected extra charges. A few reviewers experienced complications regarding loan payoffs and felt that communication regarding billing and account tracking could be significantly improved.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional during phone calls and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are extremely polite,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the simple application process... See more

Service

Clients share profound satisfaction regarding the service, frequently highlighting efficient loan approvals... See more

Payment

Customers consistently note ambiguous experiences with payment, as reviewers highlight both helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bonnie was very pleasant today reviewing my loan terms with me. She has a great phone voice, too. Everything was covered and she did inquire if I had any further questions - which I did not. Tha... See more

Rated 5 out of 5 stars

I was so confused, but Karime talked me through everything! She was so patient and well trained! Made the whole process so easy! The company appears to put time into their employees training! I wou... See more

Rated 5 out of 5 stars

I was called by Jennifer today to discuss my account, she informed me I still had a little over $3000 to use if I needed to and I told her my business had been concluded with my roofing company and th... See more

Rated 5 out of 5 stars

I was pleasantly surprised when or design consultant showed up. She was very professional, she was very thorough and I could completely understand her. When I first booked my appt and got the confir... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

923 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(923)

289 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The caller was excellent

The caller was excellent, she had a great attitude and was very professional. Well versed in how momnt works and how I could understand the process. Further she provided me with extensive answers to my questions.

I was very happy with the interaction.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional & LIVE PERSON

Very professional. Multiple reminders when the loan term was coming due. You get a LIVE PERSON to speak to. Super impressed with this Lending Organization. Would do business with them again at any time!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Patience with seniors

The lady that helped us understand the pay portal setup and she was very patient while we worked our way through setup. As senior citizens, we needed a lot of help and she was very patient and supportive. Wish there more like her!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Follow Up

Bonnie was thorough, polite and to the point which was very much appreciated. Verification of my account was thorough.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

A Shining Star for Your Business

I was not placed on hold very long. (probably less than 15-20 seconds) and then was contacted by Jennifer who greeted me and then asked me a couple of security questions and answered my questions and changed a few of my account options very quickly in a secure mode. She was always pleasant, concise and efficient. She made sure I understood and made me glad that I called.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

CSR top notch

Just received a very professional phone call from Momnt who went through my iPhone screening just perfectly. The CSR was friendly, seemed to respect my privacy and apprehension about getting a "unknown number" phone call. She was a delight to talk to, didn't ask any personal information and just told me what to expect out of the loan.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

The service is phenomenal

The service is phenomenal. My project was finished in a timely manner and the loan terms with the promotional period can’t be beat. Jennifer thank you for checking in on me and answering all my questions.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Got a loan permit was not approved…

Got a loan permit was not approved licensed contractor said funds were never sent.momnt tells me I have to deal with contractor I requested when the funds were sent about 3 weeks ago. Nothing yet I was approved in October 2024 and still paying on something I do not have.i have called and explained the situation and no clear answer.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Momnt.com was very helpful in providing…

Momnt.com was very helpful in providing me fast financial support when my HVAC system went out prior to a snowstorm arriving in a couple a days. I applied for the loan and got a response back in 10 minutes. The customer service team (Boney) called me the next morning to go over the loan and answer any questions that I had. She was professional, courteous and actually listen as I ask my questions. I’m glad they were able to help me in my time of need.

20 January 2026
Unprompted review

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