Momcozy Reviews 

Customer service - Faye is brilliant.

We had a faulty M5 breast pump. Faye was incredible and considerate as support for first time parents. Faye from the team provided next day delivery for an upgrade M5 smart pump to help us express milk. Very grateful for her service and support.

I do not recommend the M5 breast pumps. I am very disappointed in them. I had such a bad experience with them. Flimsy design and materials, aster 1 month and a half they already give signs of malfunctioning but the most important thing: they would leave my breasts extremely sore and tense.

Had bought momcozy m5 months ago and just started using as I used hospital grade plug in pump after birth.
One motor stopped working. I contacted customer support and initially they responded, I followed up twice today and no response. I contacted the company I bought it from online to try and get proof of purchase as I’ve lost the order email. I sent the codes of the product.
Such a terrible service and dangerous item for already exhausted and vulnerable mothers really as you’re left in the middle of the night in agony and hungry baby!
These don’t appear to be for regular use, I gather they’re for someone using maybe a handful of times a week at most. I’m sorry I didn’t go with hospital recommended grade Elysa hands free option, but I was caught by all their influencer ads and the likes!
Stay away!

Momcozy addressed my concerns when I reached out to them because
my pump stopped working. They quickly sent a replacement and I received it within 3 days. They have amazing customer service.

Being first-time parents, we came across Momcozy products on Instagram and we bought two of their products - hands-free breast pump and baby monitor.

The portable pump helped me immensely. It was a game changer both for pumping at home and while traveling. We offloaded the cleaning work for the pump a bit by using a baby sterilizer. I have tried other pumps, but Momcozy works like a breeze. It hardly hurts my sensitive nipples.

The baby monitor is another game changer for us. Easy to connect, no WiFi needed, portable, can be powered using a power bank means that we relied on it almost completely both at home and while traveling.

We even had to contact their support after about a year of purchasing their product due to what seemed like a hardware issue on the baby monitor. They were quick at addressing the issue by offering us a free replacement without asking many questions.

We are so happy with their products that we are recommending it (and planning a surprise gift) to our best friend couple who is awaiting their baby soon!

Good camera, and I had a positive experience with customer service and getting a replacement when there was a technical issue with the camera after some use.

I had a fantastic experience!! My washer was not working and I reached out to customer service via email. After many attempts to try to fix the issue with their help I was still getting an error code. I got sent a brand new one. I am so thankful!

Great customer service

Customer support was extremely helpful in getting me a replacement aspirator sent out fast and made the entire process so smooth. So incredibly thankful for Momcozy! ❤️

Momcozy can improve on time management and communication. It took 3 weeks for me to get a replacement pump that was defective. Also this is my 3rd replacement in 6 months so the if you ask me the products are not tested enough before hitting the market. I had to purchase another pump in my waiting period to be able to properly continue to feed my newborn.

Reached out to momcozy team as i had a defected product within warranty and very quickly they sent out a replacement without a hassle and were very responsive through email

Chailyn was absolutely fantastic to work with and had my problems solved in about two days.

I have been using momcozy products since my first baby was born in 2021. In 2025 I welcomed my second baby and started using my momcozy m5 as my main pump due to needing a portable pump and. I was so pleased that it gave me the same output as my spectra. I also donate milk to a few babies locally so it has really been a lifesaver for me to continue to be able to gift something so important. When my pump wouldn’t turn on I messaged momcozy and the response was not only quick but their costumer service resolved my issue better than most companies would nowadays. I have received the new smart m5 pump to replace my old m5 and love that it can be paired with an app that is easy to use. The pump performs just as well as my beloved m5 pump. I will continue to be a momcozy fan and I can’t recommend them enough!

customer service was AMAZING! i don’t know what was happening with my devices but i had to contact customer service a few times and they helped out everytime. i LOVE momcozy so i didn’t want to purchase any other brand. and the delivery was within 1-2 days for both my replacements from sending the original email. i’ll definitely be a returning customer for further purchases and recommending to friends and family!

Check your orders when receiving. They found it acceptable to send a used product with coffee stains on monitor, cord bent on camera and cords all tangled. The box had clearly been resealed as there was frosted scotch tape on the original stickers. Highly disappointed . I ordered this : Momcozy 5-Inch Dual-mode Smart Baby Monitor with 2 Camera -BM04

Support was very responsive and accommodated to my request very promptly! I had a defective bottle washer/sterilizer and they offered to replace it and sent a new one in a timely manner

Very high quality products and materials and amazing customer service!

My pump was not working correctly and they replaced it

Momcozy products are the go to for our families baby products! The customer service and product quality is unmatched. If you are in between what brand to go with, Momcozy is 100% the way to go!

Thank you very much for replacing the faulty unit. The customer service was very helpful and attentive. It was a great experience