MollyJewelryUS Reviews 

322
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional beauty and craftsmanship of the products, often noting their stunning appearance and high quality. Many people highlight the excellent customer service, describing the staff as helpful, patient, and responsive throughout the ordering and customization process. Reviewers appreciate the personalized approach and the ease of creating unique, custom pieces. However, some customers also noted issues with order delivery, including items being lost in transit or held by shipping carriers. A few other people also felt that there were occasional discrepancies with product quality, such as stones falling out, items tarnishing, or receiving incorrect sizing or metal color. Additionally, some reviewers mentioned a desire for more consistent communication regarding order updates and shipping notifications.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing delight over the beauty and... See more

Quality

Customers had positive experiences with quality, frequently praising the beautiful craftsmanship and stunning... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, professionalism, and excellent... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction that items were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

322 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(322)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The product and the customer service experience were excellent

The quality of the product seems great. Well constructed and it looks exactly as it's pictured. My product has natural opal in it. It's hard to be confident in the look of natural stones as they always vary. But, if anything, my opals look better than the ones in the picture I ordered from. Just brilliant! I received the product a few day BEFORE the company said I would. That was a great surprise. I also reached out to them once with a question and I received an email response promptly. I highly recommend Molly Jewelry US.

11 October 2024
Rated 4 out of 5 stars

Pretty but pricey

The ring I purchased is lovely. It is pretty and delicate. It arrived in a reasonable time period. It is a bit expensive but otherwise I’m pleased.

11 October 2024
Rated 5 out of 5 stars

Great experience and craftsmanship

Molly Jewelry US made finding an engagement ring a fun and stress-free experience. The ring is high quality and the opal stone is beautiful. The craftsmanship and details are evident in the piece. It arrived two weeks earlier than expected, which was perfect! Will consider Molly Jewelry for future pieces :)

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Trustworthy, quality, reliable

Molly jewellers were really responsive, helped a lot with some mock ups and advice
They made the experience flow really well and customized to what I wanted!
Because of them I could get the perfect ring to my fiancée and make an incredible proposal!
Would recommend to anyone and everyone
11/10

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful team, good quality ring, super happy!!

Molly Jewelry US was so helpful with my custom order of an engagement ring and wedding band set. I asked a LOT of questions, over the course of several emails, and they always responded clearly and answered everything I asked without causing more confusion. I would have preferred to speak over the phone to avoid the lagging back and forth emails, but it was fine otherwise. I am so pleased with the results, and my fiancee loves her ring!! It seems to be great quality, very beautiful shine and came packaged very nicely!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Exactly how I wanted my ring

I had a vision in mind for my dream ring and as I was browsing the internet looking for ideas about the shapes of stones and bands still not even having a jeweller in mind and I came across a ring on the site that looked very similar to what I’ve envisioned on my hand. I said what I want and she offered an idea to make it even more mine and better. I personalised the original one I saw and chose a larger size stone since I’ve always wanted it to be all out. We talked about the design for a few weeks and it came in around a month after I ordered it and it’s exactly perfect how we designed it and how I expected it to be. I’m very happy with my experience. I didn’t know what to expect since I had read both good and bad reviews but my ring is 18k rose gold and I think it should last pretty good. I recommend and I’m a crazy perfectionist.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

10/10 Experience!

I had an amazing experience with MollyJewelry! They helped me create the perfect engagement ring for my fiancée in a short amount of time. Their customer service is outstanding, processing and shipping times are incredibly fast, and their prices are unbeatable. I couldn't be more appreciative of their dedication and quality. Highly recommended!

13 July 2024
Unprompted review
Rated 5 out of 5 stars

MollyJewelryUS. Turning dreams into reality

MollyJewelryUS turned my fiancé’s dream engagement ring into a reality. Their customer service was outstanding, always responding within 24 hours. They were friendly and thorough, asking all the necessary questions to ensure everything was tailored to my specifications. From the initial design to the final presentation in the box, every detail was perfect. I will definitely choose MollyJewelryUS for future jewelry purchases and customizations.

13 May 2024
Rated 1 out of 5 stars

Low Quality. Junk. Ruined after one month.

Bought an engagement ring and wedding band from this company.
Fiancee has only worn the engagement ring for 1.5 months. It was a sterling silver, rose gold plated ring. She does not wear it for any sort of work. She has silicone bands she wears because she did not want to damage the ring in any way, so she only wears it on a leisurely day.
After only three weeks, the rose gold coat had completely worn away. After five weeks of wearing it the silver had started chipping in a sizeable amount. If she were wearing this to work or in very unfavorable conditions, maybe that would be understandable. But for wearing a product only during leisurely times, this is completely unacceptable. Will not recommend this place to anybody.

Will be looking to get a refund for this and the wedding band as we are assuming the wedding band will be just as poor quality as the engagement ring was.

30 May 2024
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

We're truly sorry to hear about your experience and appreciate you taking the time to share these details. We understand how disappointing this must have been, especially when the ring was worn with such care.

To clarify, the engagement ring you purchased is crafted from sterling silver with a rose gold plating. Like all plated jewelry, the outer layer can fade with regular contact or friction, but it is certainly not our intention for it to wear so quickly. We apologize if this fell below expectations.

Please know we offer a complimentary re-plating service for eligible orders within 6 months. If your order is still within this period, we would be happy to help restore the ring at no additional cost or to upgrade with only price difference between solid gold.

Your feedback is important to us, and we'll continue to review our processes to ensure our quality and communication meet the standards our customers deserve.

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