MollyJewelryUS Reviews 

324
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently share how much they love their stunning pieces, showcasing the incredible craftsmanship, beautiful gemstones, and seamless personalization options available. Customers frequently note that the dedicated support team is exceptionally helpful, responsive, and patient throughout the entire custom design journey from start to finish. However, some people mentioned receiving items with incorrect sizing, requiring extra adjustments or fees, alongside experiencing occasional delivery complications and shipping delays. Some reviewers were not happy with communication gaps near the end of their order process or unexpected quality flaws with certain delicate stones.

What people talk about most

Product

People report positive experiences with product, highlighting stunning designs, top-notch craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the rings are stunning and well made.... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being quick to... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, patience, and exceptional... See more

Order

Customers report great satisfaction with their order experience, praising stunning jewelry and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

324 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(324)

117 reviews in the last 12 months

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Rated 1 out of 5 stars

Low Quality. Junk. Ruined after one month.

Bought an engagement ring and wedding band from this company.
Fiancee has only worn the engagement ring for 1.5 months. It was a sterling silver, rose gold plated ring. She does not wear it for any sort of work. She has silicone bands she wears because she did not want to damage the ring in any way, so she only wears it on a leisurely day.
After only three weeks, the rose gold coat had completely worn away. After five weeks of wearing it the silver had started chipping in a sizeable amount. If she were wearing this to work or in very unfavorable conditions, maybe that would be understandable. But for wearing a product only during leisurely times, this is completely unacceptable. Will not recommend this place to anybody.

Will be looking to get a refund for this and the wedding band as we are assuming the wedding band will be just as poor quality as the engagement ring was.

30 May 2024
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

We're truly sorry to hear about your experience and appreciate you taking the time to share these details. We understand how disappointing this must have been, especially when the ring was worn with such care.

To clarify, the engagement ring you purchased is crafted from sterling silver with a rose gold plating. Like all plated jewelry, the outer layer can fade with regular contact or friction, but it is certainly not our intention for it to wear so quickly. We apologize if this fell below expectations.

Please know we offer a complimentary re-plating service for eligible orders within 6 months. If your order is still within this period, we would be happy to help restore the ring at no additional cost or to upgrade with only price difference between solid gold.

Your feedback is important to us, and we'll continue to review our processes to ensure our quality and communication meet the standards our customers deserve.

Rated 5 out of 5 stars

PERFECT

Rushed shipping was great and on time. The ring itself is absolutely gorgeous and fits perfectly. It was exactly what we were looking for!

10 March 2024
Rated 5 out of 5 stars

Perfect dainty wedding band

Perfect dainty wedding band: I was shopping around for a wedding band to work with the engagement ring and I was having a difficult time finding something I really loved until I found this site. They had so many rings to choose from and I was so impressed with their prices as well. I found a band with a similar style to my unique engagement ring and opted for the custom curvature option. It was super easy and when I received a CAD example of what the band would look like next to my engagement ring I was so impressed! I highly recommend!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

In loveee with my new wedding band😍

I absolutely fell in love with this ring online and couldn’t have any other. I was skeptical only because there was only one review for the ring, but it was a very good one and seemed sincere so I went for it and it was definitely the right decision! Matches my rose gold engagement ring perfectly and really compliments it.. as well as looking AMAZING, yet simple by itself😍 it took 2 weeks to ship to me, I paid extra for a customized fit and they emailed and confirm it’s exactly how I wanted. They reply quickly and I’m very satisfied with my ring, was well worth the cost. Wish I could add photos but there’s no spot for that. It looks exactly how it’s pictured on the website though, really beautiful (the box too!) and is a perfect fit.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful, Unique Wedding Band!

I was honestly a little nervous going with an online store where I couldn’t see the ring in person first, but I did a lot of research to make sure there was nothing questionable with the company. MollyJewelryUS had the perfect wedding band to go with my somewhat unique shaped engagement ring, and they even had the option to do a “custom curve” to make sure it fit perfectly! They reached out right after I submitted my order (Feb 17th) for measurements and photos of my engagement ring, I got a mockup 9 days later (they even apologized for taking this long with the mockup), and by March 11th (I paid extra for rush shipping just in case) I received my beautiful wedding band! Based on my experience I would recommend this company.

11 March 2024
Rated 5 out of 5 stars

Amazinggggggg

The process was stress free! The ring was beautiful, and the smile it’s going to put on my girlfriends face is going to be a forever memory.

11 March 2024
Rated 5 out of 5 stars

The ring is awesome

The ring is awesome, and is better than what I expected. The shipping time was long. However I was too cheap to get the rushed, so that’s what I get. I love the ring and it is going to look so beautiful on her.

11 March 2024
Rated 5 out of 5 stars

What can I say..

What can I say... you guys blew my custom design out of the water and it came out perfect. I about cried and my fiance loves it so much. You guys are just awesome

13 December 2023
Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces. I got so many compliments on them. They both stand out but are also minimalist. Most of all they are dainty while still making a statement which is exactly what I was going for. Took exactly 2 weeks and a day for them to come in and I was counting the days.

12 December 2023
Rated 5 out of 5 stars

Absolutely perfect!

The ring is absolutely beautiful!

Buying sight unseen, I was a little apprehensive, but the ring just seemed so perfect.

The moment I opened the box all my worries were relieved. The ring is absolutely beautiful!

The moissanite sparkles with amazing brilliance and the moonstone accents the setting perfectly.

The ring arrived in perfect condition with not so much as a fingerprint on it. I would absolutely purchase from MollyJewelery again!

11 December 2023
Rated 5 out of 5 stars

Amazing Customization Service

Hands down, the single greatest part of this experience was the assistance and service when I contacted Molly Jewelry about a custom order idea. My contact, Freya, was very knowledgeable and helpful. They worked with me back and forth through a series of over a dozen emails to take a ring design they had on their site and customize the stone, stone shape, color, etc. They were even able to provide a detailed sketch and preview of what the ring would look like and sent me photos of the various stones available. I was going for a particularly colored sapphire and was given over 2 dozen option choose. Despite how close it was tot he end of their Black Friday sale, they were able to help me place the order for the ring I'd customized. When it arrived, it looked absolutely stunning! Incredible craftsmanship and service. I only wish I could say even more great things!

24 November 2023
Rated 5 out of 5 stars

Shipping was on time and the ring is perfect

I ordered the ring online from overseas in Germany. It shipped to my address during the holidays no problem. The packaging display and the ring box it came with was pretty cool. My fiancé loves her ring so that’s good to, it is also super sparkly

11 December 2023

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