This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more
I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more
If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more
Company details
Written by the company
At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.
Contact info
United States
- service@mollyjewelryus.com
- mollyjewelryus.com
4.5
Excellent
322 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Didn't receive my ring on time
Didn't receive my ring on time, it got lost with USPS based on a postage issue
24 September 2025
Reply from MollyJewelryUS
Hi Eduardo, we sincerely apologize for the delay caused by the shipping issue and thank you for allowing us to remake the rings for you.
The replacement ring has already been finished and shipped to you, and it was delivered as scheduled. Again, we truly appreciate your patience and understanding throughout this process. All the best :)
Thank you so much for the custom ring
Thank you so much for the custom ring. It turned out the way we hoped, it was just a little too big which wasn’t anyone’s fault but it can’t be resized. You took the time to listen and understand our concerns, and the communication was pretty great. I just wish there was some more communication near the end to know updates about my ring, but other than that, it was perfect and the communication throughout was fast and reliable. Thank you again. I would definitely recommend going with MollyJewelryUS.
22 September 2025
Reply from MollyJewelryUS
Hi Isabella, thank you for sharing your experience with everyone. We really appreciate your valuable feedback and will definitely do better in the future :)
Bad Communication
Waiting longer than expected to find out through the carrier that the package is in states miles away waiting for “payment.” Contacted customer service who took three days to answer, told me they knew of this issue and didn’t notify me. Offered to make another ring or refund. After weeks I was finally refunded. Just really bad communication with no explanations was looking forward to this rings. Big let down.
19 September 2025
Reply from MollyJewelryUS
Hi Courtney, we're truly sorry for the poor communication and the delay you experienced, especially with something as meaningful as a ring you were looking forward to.
While we did process your refund, we absolutely understand your frustration and regret that we failed to keep you properly updated throughout the process. Regarding the shipping issues that have arisen this time, we've reviewed the situation internally and will ensure it doesn't happen again.
Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
Scam
I never received my order. My order was confiscated by the USPS, stating that it was counterfeit.
Thankfully I paid through PayPal—I filed a claim and was able to get a refund.
19 September 2025
Reply from MollyJewelryUS
Hi Cody, we are truly sorry for the frustration and confusion you experienced. The issue you mentioned was related to a third-party shipping label provider, which unfortunately resulted in some USPS packages being flagged. As soon as we became aware of the situation, we stopped using that provider entirely.
We have issued your refund via PayPal and sincerely apologize that your order never arrived. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
Postage wasn’t paid and got flagged for…
Postage wasn’t paid and got flagged for being counterfeit at USPS. Waited weeks for the ring to be made then weeks waiting for it to ship just to find out we weren’t getting it. They did give us a full refund without much hassle so there’s the one bright side to the whole mess. The experience did ruin my girlfriend’s birthday however.
18 September 2025
Reply from MollyJewelryUS
Hi Tyler, we're truly sorry to hear that the shipping issue ended up affecting such a meaningful moment. The label problem you encountered was due to a third-party shipping provider, which unfortunately caused some packages to be flagged by USPS. As soon as we became aware of the situation, we stopped using that provider entirely.
While the refund was issued promptly, we understand that it doesn't make up for the disappointment. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
I have not received my ring yet
I have not received my ring yet. They sent it to the wrong place and blamed it on usps
19 September 2025
Reply from MollyJewelryUS
Hi Kenadie, we sincerely apologize for the delay caused by the shipping issue and thank you for allowing us to remake the rings for you.
The rings are currently in production, and we will deliver the new rings as scheduled. We appreciate your patience and understanding throughout this process and will ensure you receive the rings as quickly as possible.
Reply from MollyJewelryUS
Hi Jorge, we are truly sorry for the frustration and confusion you experienced. Recently, we encountered issues with a third-party shipping label provider we previously worked with, which resulted in some subpar shipping experiences. Given this, we sincerely appreciate your valuable time and patience throughout the entire process.
We have issued your refund successfully but would also like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
Seized for counterfeit postage
First off, I never got a confirmation email (yes I checked my junk inbox), so luckily I had a screenshot of my order number to reference, which was minor because I did eventually get an email about shipping once a label was made. However that’s where the issues really started. USPS put the package on hold for unpaid postage, I reached out to MollyJewelry and they said they resolved it. The hold changed to “moving to next destination” so it seemed all good. Two weeks of no updates from USPS, and they messaged saying they seized the package for counterfeit postage. I’m pretty forgiving of lost packages or postage issues because that’s not the companies fault, but when you’re getting packages seized for counterfeit postage, it reflects really poorly on the company.
7 October 2025
Reply from MollyJewelryUS
Hi Austin, we’re truly sorry for the confusion and the inconvenience you experienced throughout this order. The shipping issue you encountered was a result of a third-party label provider, which unfortunately caused some packages to be flagged by USPS. We've stopped using that provider as soon as the problem came to light.
Sincere apologies for how the situation unfolded, especially for the communication gaps that made it worse. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
They’re scammers
They’re scammers. They “lost” my ring in the mail and then ruined when I wanted to propose. They used counterfeit postage and got it taken by the post office.
17 September 2025
Reply from MollyJewelryUS
Hi Tucker, we're truly sorry to hear that the shipping issue affected such a big moment. The label problem you encountered was due to a third-party shipping provider, which unfortunately caused some packages to be flagged by USPS. As soon as we became aware of the situation, we stopped using that provider entirely.
While the refund was issued promptly, we understand that it doesn't make up for the disappointment. Given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
Unfortunately I was unable to get my…
Unfortunately I was unable to get my item due to usps saying that the postage was counterfeit. The seller did return my money but I never got my item. Unfortunately I will not continue to do business with this seller.
16 September 2025
Reply from MollyJewelryUS
Hi Rodolfo, we’re truly sorry for the confusion and the inconvenience you experienced throughout this order. The shipping issue you encountered was a result of a third-party label provider, which unfortunately caused some packages to be flagged by USPS. We've stopped using that provider as soon as the problem came to light.
Sincere apologies for how the situation unfolded, given this experience, we would like to extend our gratitude privately with a special offer to thank you for your candid feedback and to make amends for this encounter. Please check your inbox for our latest contact so we can have a further discussion.
Discoloration
After three months of wearing the ring it started to lose color. You think that the price I paid for the ring it would hold longer then 3 months.
12 May 2025
Reply from MollyJewelryUS
Hi Kendra,
Thank you for getting in touch, and we are deeply sorry to hear what happened.
Upon checking, we found the material you chose was Sterling Silver with gold plating. Therefore, the gold will lead to fading over time during wear.
Please be assured that your order is still under warranty, and we will walk you through the process.
Our customer service team has been in touch with you. Please get back to us at your convenience.
We look forward to resolving this issue for you.
used this to propose to my now fiancé…
used this to propose to my now fiancé and she absolutely loves it. They were very kind, It got to me ahead of schedule, and the quality is amazing. Thank you so much!!
11 August 2025
Amazing Customer Service
Once my husband and I's rings were delivered, we discovered his ring was too small. When speaking with customer service, they handled the situation with ease. They listened to my concerns and sized his ring accordingly. My fiancé and I are eloping, and the ring came just in time. The rings turned out beautiful and I couldn't be happier!
30 August 2025
Unprompted review
I reviewed last month and complained…
I reviewed last month and complained about stone falling out but the company immediately sent me a new ring free of charge and went above and beyond to make me happy. Amazing customer service. Thank you bunches 💓
18 August 2025
Unprompted review
I actually purchased a ring from them…
I actually purchased a ring from them before, but it went missing sadly. Nevertheless I repurchased the ring and was still satisfied.
11 July 2025
My Fiancé is obsessed
Delivered on time and the quality is far above my expectations. The ring is gorgeous and my fiancé is in love with it. It’s everything she dreamed of. Well worth upgrading a few things and the emerald is excellent.
11 July 2025
Really disappointed
UPDATED REVIEW 8/18/25
After leaving this review and can be seen the company contacted me to ask my fiance and I to reach out again. After again telling us that the ring wouldn't be covered, I explained the situation again and asked one last time and they did actually reconsider and covered a replacement and even offered to add another prong for stability. I have the replacement ring now and it's absolutely gorgeous. Seeing it again made me a little teary because I didn't realize how much I missed it! The customer service I spoke with at this point was very helpful and kind and upfront about every part of the process. The only part that keeps me from giving a 5 is I still worry that this one might have structural issues like the first. Their resistance to help initially created doubt that their product is quality. While I adore my ring I will be saving it for special occasions because I can't give my full trust in it.
Original 7/13/25
If you had asked me a month ago I would have nothing but good things to say. I absolutely adored my engagement ring and recommend the company to literally everyone I knew. I only got to wear it for 4 months before it broke. The top prong broke off completely, thankfully we were able to find the stone, but the ring is completely ruined. When we contacted the company they said that it couldn't be an error in production like we suspected and that it must be due to unusual wear and tear so they wouldn't cover it under special circumstances. They offered to cover up to $100 In repairs from a local jeweler or to give us a discount on a replacement. Jeweler said the damage was too expensive for him and I don't trust a replacement ring if this is how they respond. :(
13 July 2025
Unprompted review
Reply from MollyJewelryUS
We're truly sorry to hear what happened and even more saddened to know how deeply this experience has affected your trust in us. It means a lot to hear that you once loved your ring and recommended us to others, and we’re genuinely sorry this was the outcome.
We’ve tried to locate your order in our system but were unable to match it based on the information available here. If you’re open to it, we’d really appreciate it if you could reach out to us directly at support@mollyjewelryus.com with your name and order number so we can take another look.
Our goal is never to leave our customers disappointed, and we’d still love the opportunity to understand more about the issue and explore what we can do to make things right.
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