AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... See more
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Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... See more
Company replied
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... See more
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... See more
Company replied
Company details
Written by the company
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contact info
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, United Kingdom
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
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Pay with credit card to protect your returns
I ordered some items. There is usually a minimum amount to spend to even get shipping. One item didn't fit well and so I returned it after emailing them. The delivery company found it hard to deliver it but eventually after some attempts I got them to deliver it to the gates with a picture. I got emails from them saying they received it. However there was no refund. Fortunately I paid with credit card and so got my money back.
18 October 2025
Unprompted review
Reply from Modora
Thank you for sharing the details. It’s good to hear that despite the delivery challenges, the return was finally received.
Purchased items: £20 + £5 + £5 + £2.99 delivery
The third £5 item was free with the purchase of two
Total payment: £32.99 – £5 = £27.99
You returned the £20 item, but due to the offer adjustment, the refundable amount becomes £15 (£20 – £5).
However, you submitted a claim for £37.99, which is £27.99 + an extra £10 which is above total purchase and you kept 2 items.
This difference is why the refund does not match the eligible amount.
Please note, your bank is currently holding the amount, not us.
If you’d like, we can share the proof for your confirmation.
My parcel had been ripped open
My parcel had been ripped open, like it had been looked through!!!!!!!!!!
10 November 2025
Reply from Modora
I'm sorry to hear that your parcel arrived ripped open, as if it had been tampered with. Please share the details so I can look into this. Ideally, it should have been reported to the delivery service at the time, but we will ensure it’s addressed with the delivery service to prevent such issues in the future.
Beautiful products and fast delivery
Beautiful products and fast delivery. Would definitely recommend
27 September 2025
Reply from Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quality of product and delivery. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
A pain in the ...
I ordered clothes with this company and the clothes were not great, I kept some most wanted to return most items. Bare in mind you have to cover the cost of the return yourself. They received the clothes did not inform me and ever since it has been like pulling teeth trying to get my money back after all this time. I have tried to be patient but it's so unprofessional I really regret shopping with this company. Think twice before you order anything, it's good if you like the items they are quick to take your money very slow to give it back. I'm still yet to receive my partial refund.
18 August 2025
Unprompted review
Reply from Modora
We sincerely apologize for the inconvenience caused. Your refund is currently being processed and will be completed within 2–3 working days. We truly appreciate your patience and understanding.
Regards
Modora Team
Reply from Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quick delivery. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
Great quality of clothing
Great quality of clothing. Loved the scarf, dresses and tights I bought from here. Cant wait to shop more from them.
4 April 2025
Reply from Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
Abaya was returned as it was received …
Abaya was returned as it was received on 4th of july.No communication from the seller.
Today is 15th july.
Refund not yet received .
Item was tight around.
Poor business practice . Be honest if you want business to grow.
21 June 2025
Reply from Modora
We sincerely apologize for the inconvenience you’ve experienced. The matter is currently under review, and your request will be processed at the earliest possible. We appreciate your patience and understanding.
Regards
Modora Team
No communication regarding return…
No communication regarding return request despite my follow ups.
Item was not as described hence the request to return.
11 June 2025
Reply from Modora
We sincerely apologize for the inconvenience you've encountered. To assist you further, please check your inbox for your order details. Kindly note that we have not received the returned product. Rest assured, we are committed to resolving this matter and will do everything we can to provide the support you need as promptly as possible.
Regards
Modora Team
Reply from Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
It was perfect outfit for Eid
It was perfect outfit for Eid! Size was right fit! Thanks for the quick delivery.
1 June 2025
Reply from Modora
Thank you for your valuable feedback! We're delighted to hear that the outfit was a perfect fit for Eid and that our delivery met your expectations. Ensuring quality products and timely service is always our priority. We look forward to serving you again in the future!
Reply from Modora
Thank you for your valuable feedback. We're pleased to hear that you were satisfied with the quality and comfort of the material. At our core, we are committed to using premium fabrics and upholding the highest production standards to ensure a superior customer experience. Your appreciation motivates us to continue delivering exceptional products, and we look forward to serving you again in the future.
Amazing
Very quick delivery, the material was very good, same as in the picture and size was also ok.
15 May 2025
Reply from Modora
Thank you so much for your kind words! We're so happy you’re enjoying your product and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new product! We truly appreciate your support and look forward to serving you again soon!
Lovely abayas
Delivered on time. Fabulous materials. Just as I needed for the coming warmer days. Happy with my purchase.
27 April 2025
Reply from Modora
Thank you so much for your kind words! We're so happy you’re enjoying your abayas and satisfied with the quality & materials. Wishing you comfort, style, and confidence in your new abayas this season! We truly appreciate your support and look forward to serving you again soon!
Very good quality items for the prices!
Easy to use website. Very good quality items for the prices. I recieved my 3 items and I am super impressed with all of them, especially the long kimono jacket/coat, it is beautiful. Quick delivery too! Highly recommended, thank you!
12 April 2025
Reply from Modora
Thank you so much for your kind words! We're thrilled to hear you loved your items—especially the kimono jacket! 😊 We're glad everything arrived quickly and that you had a smooth experience with our website. Your recommendation means a lot to us! 💖. We’d be delighted to serve you again in the future!
Reply from Modora
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the material and that the delivery met your expectations. Providing high-quality products and a seamless experience is always our goal, We’d be delighted to serve you again in the future!
Beautiful material and quality of abayas- Lightweight!
Love the flowy abayas- just wish they can different sizes and not all one length but it was perfect for me! I am size 54 and i got M which fit :)
9 April 2025
Reply from Modora
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the quality and design of your abayas—it means a lot to us. Yes we have different sizes with different length.
Our goal is to offer beautiful, high-quality pieces, and your satisfaction is our greatest reward.
Hope to have the pleasure of serving you again soon!
Reply from Modora
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the quality and design of your dress—it means a lot to us.
Our goal is to offer beautiful, high-quality pieces, and your satisfaction is our greatest reward.
Hope to have the pleasure of serving you again soon!
Reply from Modora
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the quality and design of your abayas—it means a lot to us.
Our goal is to offer beautiful, high-quality pieces, and your satisfaction is our greatest reward.
Hope to have the pleasure of serving you again soon!
No returns policy
When I requested returns I am still waiting weeks later
I am doubtful I will get return
19 March 2025
Reply from Modora
Your refund is currently being processed and should reflect in your account within the next few days. Thank you for your patience!
I ordered something from the website…
I ordered something from the website and then they emailed me saying they don’t have the size in stock and offered a refund I said yes the refund was ment to take 5 days and now it’s been 15 days and still have not got my money back and they are not replying to my emails
16 March 2025
Reply from Modora
The refund has been processed. Kindly check your account and confirm receipt. Once verified, we’d appreciate it if you could update or remove your review accordingly. Thank you!"
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