Excellent company. Went above and beyond to assist in buying a wheelchair online. Made it no fuss and the delivery was very quick, even with a bank holiday in between. Beckie from Leicester branch was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kurt was an excellent chap, he explained everything in great detail , fixed our scooter on site and i will definitely be using modern mobility again. 5 stars for this engineer
I recently purchased a stairlift for my mother through the Clitheroe branch after receiving a recommendation from a previous customer there. All went well and fuss free. Firstly a arranged visit for m... See more
Nick from Leicester branch went above and beyond with my dad, my dad needed a scooter asap he came out explain everything really basic my dad gets confused about paper work n stuff, he was patient po... See more
Company replied
Company details
Written by the company
Since 1997, Modern Mobility have followed one simple motto. Family values delivered the modern way. A customer of Modern Mobility isn't somebody who just purchases a product and leaves. A customer of Modern Mobility becomes part of the family. Our first store was opened in Leicester in 1997 and since then we haven't looked back. Modern Mobility has expanded and now has 3 shops. Blackburn - 01254 680203 Clitheroe - 01200 760006 Leicester - 0116 263 0600
Contact info
1 Railway Road, BB1 5AX, Blackburn, United Kingdom
- 01254 680203
- info@modernmobility.co.uk
- modernmobility.co.uk
4.8
Excellent
123 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful staff (Nick) would…
Really helpful staff (Nick) would definitely recommend!
25 June 2022
Unprompted review
Reply from Modern Mobility UK
Hi Siobhain, many thanks for your 5* review. Nick will be pleased to read this!
Thoroughly recommend this company.
20 June 2022
Reply from Modern Mobility UK
Hi Kathleen, many thanks for your 5* review!
HandRails Fitted by Andrew
Andrew came to the practice today to fit some hand rails.
Excellent and friendly service.
Would highly recommend.
16 June 2022
Unprompted review
Reply from Modern Mobility UK
Thank you for your 5* review, Andrew will be pleased to read this. We hope the handrails are a great help for your customers!
Excellent service …
Great service from russ curry and jess whittle from Blackburn site. Kept me informed at all times very helpful team. The scooter rides lovely . Had a great ride out thank you both for all your help and support I received from start to finish. Would recommend if needed to anyone.
14 June 2022
Unprompted review
Reply from Modern Mobility UK
Hi Lisa, we are happy to hear you like your brand new scooter. Please do not hesitate to contact us if there is anything else we can help with! Jess and Russ will be pleased to read this :)
Had a grab rail fitted in my bathroom
Had a grab rail fitted in my bathroom. Andrew did a very neat job and cleaned up after. Good fast service highly recommend Modern Mobility Blackburn.
30 May 2022
Unprompted review
Reply from Modern Mobility UK
Hi Mary, thank you for your 5* review. Andrew will be pleased to see this!
Grab Rails fitted outside the front door
Whilst a patient in Blackburn Royal Hospital, the physiotherapist asked me if I had any aids at home i.e. grab rails to which I said we could do with 2 at the front door. The next day, Andrew & Lewis came from Modern Mobility to fit them and they have done a really professional job. They are two great friendly guys and "thank you very much" to them.
10 May 2022
Unprompted review
Reply from Modern Mobility UK
Hi Ken, many thanks for your kind words. Andrew and Lewis will be pleased to read this.
I needed a walking aid for my mother…
I needed a walking aid for my mother last week so visited Modern Mobility at Fosse Shopping Park, Leicester. Nick looked after me brilliantly and recommended the product best suited to her needs. She is now a lot safer in her home and no longer wall-surfing!!! Thank you Nick.
20 April 2022
Unprompted review
Reply from Modern Mobility UK
Hi Gillian, we are pleased to hear your mother now has a little more independence. Please don't hesitate to contact our Leicester store if there is anything else we can help with! ..... This will definitely put a smile on Nick's face.
excellent service from Nick Simon &…
excellent service from Nick Simon & Beckie from Modern Mobilty Fosse park Leicester
19 April 2022
Unprompted review
Reply from Modern Mobility UK
Hi Mr Hathaway, thank you for your 5* review. We are pleased to hear about your excellent experience with our Leicester team!
Reply from Modern Mobility UK
Hi Caroline, thank you for your 5* review. Please don't hesitate to contact us if there is anything else we can help with :)
I took my nana into Modern Mobility…
I took my nana into Modern Mobility shop at Fosse Park Leicester, and Nick who looked after us went above and beyond to help us! He came out to my nanas address to test the scooter to make sure it fits up my nanas entrance, before she decided if she would purchase it, she was very pleased with it and purchased the scooter. Nick was so helpful and shown us how to take apart, charge etc.. definitely recommend. Thank you.
6 April 2022
Unprompted review
Reply from Modern Mobility UK
Hi Danielle, thank you for your lovely review! We are pleased to hear Nick was able to help find your nana the perfect scooter. Do not hesitate to contact us if there is anything else we may be able to help with!
Extremely helpful
I went to Modern Mobility today as I had a problem with my battery on my scooter. I rang and spoke to Beckie who was very friendly and helpful and said to go round and they would help. On arrival Beckie and Nick was there and Nick was so friendly and a great help. Credit to the company. Thank you for all your help both
23 March 2022
Unprompted review
Reply from Modern Mobility UK
Hi Carol, thank you for your lovely review. We are pleased to hear Nick and Beckie could help. If you come across anymore problems don't hesitate to contact us!
I had a stairlift fitted by Nick &…
I had a stairlift fitted by Nick & Simon, what 2 lovely guys ❤️So friendly & helpful & such a good price & quality, Becky on reception was also lovely & friendly, nothing is any trouble for them to help you , excellent
22 March 2022
Unprompted review
Reply from Modern Mobility UK
Thank you for your 5* review. The Leicester team will be pleased to read this! Don't hesitate to contact us if you require any other assistance :)
Went here today with my mums scooter…
Went here today with my mums scooter they where so friendly and explained what I was doing wrong would highly recommend
15 March 2022
Unprompted review
Reply from Modern Mobility UK
Thank you for the 5* review. We are glad to hear we could help!
First class service
I have just been into modern mobility at foss park Leicester to buy a scooter. I was served by a very friendly and helpful gentleman called Nick. I would highly recommend anyone looking or needing any help with medical needs to go there.
Thank you Nick for your help
3 March 2022
Unprompted review
Reply from Modern Mobility UK
Thank you for the 5* review. Nick will be pleased to hear this!
Becky was a great help with helping me…
Becky was a great help with helping me choose and discuss all my options I had a few issues with my new scooter and I rang nick and he came out promptly to see me and helped me with what I was unsure with both nick and Becky have also kept in contact to make sure I’m not having any problems
Would definitely recommend to any one needing a new scooter
28 February 2022
Unprompted review
Reply from Modern Mobility UK
Many thanks for your 5 star review! We are pleased to hear Nick and Beckie where able to help. Please do keep let us know if there is anything else we can do to help :)
Now that I am seriously disabled with…
Now that I am seriously disabled with with bone cancer, we were looking for some sort of seating to go in the shower.
Your website was one of the easiest to navigate, the orderingwas easy. The stool came promptly, and is just what we were after.
Great!
26 February 2022
Reply from Modern Mobility UK
Hi Eric, thank you for taking the time to leave a 5 star review. We are really glad to hear that you found our website easy to use and if there is anything we can do to help in the future please do let us know!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.