First time shopping with them and very impressed. Fantastic range of models, competitive pricing and super fast delivery with items well packed and kept informed throughout the process. Website initia... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I only discovered Model Universe after a thorough search for a limited edition model and I am very glad I did! MU have a fantastic product range and their shipping and delivery was surprisingly q... See more
Ordered a model on low stock, didn’t receive an order confirmation. After getting in touch and a response within the same day, turns out the last one was damaged. MU was very quick to offer alter... See more
I have been ordering from Model Universe now for over a year and have built up a considerable collection. I can honestly say that Model Universe, as an overall package, are easily the best. Value fo... See more
Company details
About Model Universe
Written by the company
The UK’s Home of Diecast Models, Delivering Worldwide
Welcome to Model Universe, the ultimate destination for diecast model cars. Established in 2020 by a young enthusiast with a deep passion for model cars, we have grown into one of the UK’s leading diecast model specialists. From our humble beginnings with a single AUTOart 1:18 Lancia Delta S4, we’ve expanded our collection to offer an extensive range of model cars, from classic road cars to cutting-edge supercars and Formula 1 racers.
Diecast Done Right, Safely Delivered
At Model Universe, we specialise exclusively in diecast models with a strong focus on model cars. Whether you're a seasoned collector or just starting your journey, we have something for everyone. Order with confidence, knowing that our delivery insurance provides full protection for your purchase. Learn more about our delivery options.
Pre-Order Upcoming Releases
Secure your next diecast model before it sells out with our hassle-free Pre Order System. No cancellation fees, no deposits, no fees, just the assurance that your chosen model will be yours as soon as it’s released.
Thousands in Stock, Delivered Fast
We hold thousands of brand-new diecast models in stock, ready for quick dispatch to the UK and beyond. What you see on our website is available now, with no backorders. Shop now and enjoy speedy delivery worldwide.
Award-Winning Service & Peace of Mind
Our dedication to customer satisfaction is reflected in our ‘Excellent’ Trustpilot rating. We offer a hassle-free 30-day return policy and a price match promise, ensuring you get the best value for your collection. Learn more.
Free Delivery & More Benefits
Enjoy free delivery on orders over £75 within the UK, with competitive rates for international shipping. Need it faster? We offer next-day delivery and Special Guaranteed Delivery for urgent orders. View delivery options.
Join the Collectors Club
Become a member of our Collectors Club for free and receive exclusive offers, the latest news, and pre-order alerts straight to your inbox. Plus, enjoy a 5% discount on every order.
Join the Model Universe Community
Explore our extensive selection, discover hidden gems, and delve deeper into the world of diecast models. Follow us on Instagram, Facebook, Twitter, and YouTube. Our knowledgeable team is here to help you find the perfect addition to your collection.
Shop with Confidence. Shop Model Universe.
Contact info
3 Hagley Court North, DY5 1XF, Dudley, United Kingdom
- support@model-universe.com
- model-universe.com
4.8
Excellent
718 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful model delivered quickly and…
Beautiful model delivered quickly and well packed.
10 April 2026
Very easy from order to delivery
From easy ordering process through to quick delivery a very seamless experience. Model also packed extremely well
9 April 2026
A great British company
Model Universe are a great British company that offer really good prices on a wide variety of models and have good communication and postage prices.
7 April 2026
Excellent service and superb models
Excellent service and superb models, fast shipping
Very Helpful
Highly recommend Model Universe for all your model requirements
30 March 2026
I ordered a 1.18 scale Ferrari in…
I ordered a 1.18 scale Ferrari in November but it was cancelled because my card didn't go through. I didn't realise this for about a couple of month's. I reordered it in February and it went through I tried to contact Model universe several times wondering when i would get a delivery, until I eventually got a reply to say I should get the product sometime this year, they couldn't give a clear date.
On the description when I first ordered it, it said PRE ORDER which is what I did, I just went to check to see how my order is doing and says they are all sold out.
Discusting customer service, consequently I have cancelled my order, this amounts to false selling.
9 April 2026
Unprompted review
Reply from Model Universe
The product is showing as out of stock in order to prevent overselling, it has still not arrived. Manufacturers do not provide ongoing updates on release dates, we find out only when they are arrive at our door.
Being a current Owner + 1 packing employee we not have the Human Resources to answer every email regarding preorder delivery dates. If we did, we would not be able to dispatch orders on time.
Great service from Model Universe
Very good product, good price, good service. Delivered promptly.
30 March 2026
Very fast and efficient service
Very fast and efficient service - model Capri looks great!
31 March 2026
Aston Martin vanquish
As described well packaged and quick model is beautiful well detailed and well finished
26 March 2026
Good communication posters promptly
Good communication posters promptly, model as described a very happy customer, would buy from model universe again as they have a vast range of models
25 March 2026
As always excellent service
As always excellent service, prompt delivery and securely packaged. The choice of models is superb and at competitive prices. Ferrari Testerossa is a beautiful model with a fine amount of detail.
30 March 2026
Technomodels Mclaren MP4-1 - Watson
Pleasure to deal with. Good prices and quick delivery. Model was great as well!
24 March 2026
The Vanquish
The Vanquish is a great addition to my collection, very detailed and looks superb
30 March 2026
Very positive
Very positive - Well packed and fast international delivery - many thanks!
18 March 2026
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