Moddy´s Custom Watches Reviews 

958
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the product quality, highlighting well-made, solid, and visually appealing watches, often presented in premium packaging with adjustment tools. People also appreciate the excellent customer service, noting prompt and detailed responses. However, some customers experienced significant delivery delays, with watches arriving late or even getting lost. A few also found product quality inconsistent, citing poor strap and clasp durability, or watches that were inoperable or not as advertised. Additionally, some reviewers reported unhelpful customer service.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many expressing disappointment regarding issues like... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing significant disappointment... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many reporting significant... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant issues, such as orders... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The actual watch was very nice , but what let the experience down was the time it took for it to be delivered. was over 3 weeks . When enquiring about this we where given a standard well it takes 15 b... See more

Company replied

Rated 3 out of 5 stars

I've bought several from these guys. Yes one got lost, and another was problematic but the watches look OK. One thing to point out though is that the straps are poor quality - and dangerous. Ive notif... See more

Rated 4 out of 5 stars

Was skeptical at first. Initially there were no updates provided but when I reached out customer support was responsive and very detailed in response. I appreciate that very much. From start to fin... See more

Rated 4 out of 5 stars

My first purchase from Moddy’s, firstly Customer Service is excellent, responding to queries promptly. Delighted with my Seitona watch, keeps excellent time and looks really good. Presented in a reall... See more


Company details

  1. Watch Manufacturer

Written by the company

Welcome to Seiko Moddys - The Art of Custom Timepieces At Seiko Moddys, we seamlessly blend the timeless elegance of luxury watches with the renowned precision and reliability of Seiko movements. Specializing in custom-mod watches, we proudly incorporate high-quality movements such as NH35, NH38, VK61, VK63, VK64, and NH70 into our creations, paying homage to iconic luxury models like the Seiko Submariner, Seiko Nautilus, Seiko Aquanaut, Seiko GMT, Seiko Marinemaster, Seiko Datejust, Seiko Oyster, Seiko Black Bay, Seiko Panerai, Grand Seiko Mod, Seiko Speedmaster, Seiko Seamaster, Seiko Santos, Seiko Ballon Bleu, Seiko Royal Oak, and Seiko Crono. Our commitment to craftsmanship is evident in our use of premium materials such as scratch-resistant sapphire crystal and durable 904L stainless steel, ensuring that each timepiece is not only visually stunning but also built to last. Whether you're a watch enthusiast seeking a unique piece that stands out or a connoisseur looking for a bespoke homage to your favorite luxury brand, Seiko Moddys offers an unparalleled blend of luxury, performance, and personalization. Discover the ultimate in precision and style with Seiko Moddys. Experience the legacy of luxury watchmaking, reimagined for the modern era with our custom NH35 mod watches and beyond. Join us in celebrating the craftsmanship and innovation that define every watch we create.


Contact info

3.4

Average

TrustScore 3.5 out of 5

958 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

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3.4

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(958)

453 reviews in the last 12 months

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Rated 1 out of 5 stars

Strong warning – misleading origin claims and inconsistent explanations

Not recommended. Be very careful.

They repeatedly claim on their website that the watches are assembled in Spain / Seville. That was the reason I bought.

Reality:
Independent tracking (Apple Pay / carrier) shows the watch was shipped from Mainland China.

When questioned, the story keeps changing:
• first: assembled in Japan, routed via Hong Kong
• later: multiple warehouses, shipping origin doesn’t matter

That explanation is demonstrably false.
Tracking data clearly shows Mainland China.

Other red flags:
• After purchase, they suddenly call the watch “made-to-order” to block cancellation
• At purchase, it was clearly shown as a stock item (“only X in stock”)

More issues:
• No invoice provided
• No clear company address on the website
• Only vague legal pages, no transparent business details

Key information about origin and product status changes after you pay. When you object, they hide behind generic policies.

Expect the standard reply:

“Assembled elsewhere, Japan, Hong Kong hub, shipping origin irrelevant.”

That story does not match the facts.

If European / Spanish assembly matters to you:
Do not rely on their claims. Verify independently.

30 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

Yes, we can confirm that our main headquarters are in Europe, and our company is fully established and operated from Europe.

In addition, we work with different warehouses and production hubs in Spain, France, Germany, and Japan. Each order may be prepared and shipped from one location or another depending on several factors such as the specific model purchased, the materials required, stock availability, and the current production workflow.

Regarding China, we would like to clarify something important: our watches are not manufactured in China, and they are not mass-produced items. However, in some cases, certain international shipping routes may pass through Hong Kong as a transit hub, simply because it is one of the most efficient logistics routes worldwide for international deliveries. This does not mean the watch is made there — it is only part of the shipping network used to ensure deliveries are as fast and reliable as possible.

All of our watches are hand-assembled by professionals, using high-quality materials and trusted movements such as Seiko NH series, in order to provide the best possible combination of durability, precision, and design.

Finally, if there is any aspect of the watch you are not satisfied with, we would be more than happy to review your case in detail. Please contact us through our official customer support email: contact@moddys-watches.com, and we will assist you as quickly as possible.

Best regards,
Moddys Custom Watches Team

Rated 1 out of 5 stars

Watch out with buying a watch here

Watch out with buying a watch here, the quality is cheap, its all from china, and the put the full watch in plastic, if you remove it, you cant send it back. This is just a trick because you cant even look at the watch before pulling the plastic off. So think twice before buying am overpriced watch here. And btw if its raining you better watch out because €5 are more waterproof then this trash. Dont buy!

9 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Thank you very much for your message.

First of all, we would like to clarify that all of our watches are hand-assembled by professionals, and we work only with high-quality materials in order to guarantee the best possible combination of design, durability, precision, and finishing.

Our models are made using premium components such as:
• 316L stainless steel cases
• Sapphire crystal on most models (depending on the specific reference)
• Reliable Seiko movements such as the NH35 / NH34 / NH36, among others (depending on the model)
• Carefully selected bracelets and straps, tested before shipping

We would also like to clarify that we are not a Chinese company, and our watches are not mass-produced in China.

Our main operations are based in Europe, and we work with warehouses and production hubs in:
Spain, France, Germany, and Japan.

That said, some international deliveries may pass through Hong Kong as a transit hub, simply because it is one of the most efficient logistics routes worldwide and helps speed up international shipping. This does not mean the watch is manufactured there — it is only part of the shipping route used by logistics companies.

Regarding water resistance, all of our standard watches are water resistant up to 3 ATM.
This means they are resistant to light splashes, but we do not recommend showering or swimming with the watch in standard configuration.

If you would like to use the watch for activities such as:
• Showering
• Swimming
• Regular water exposure

We offer an optional upgrade called the Waterproof Upgrade, which increases the resistance to 5 ATM.

This upgrade must be added at the time of purchase, because it is applied during the assembly process.

If you need any help, we remain fully available by email and will be happy to assist you.

Best regards,
Moddys Custom Watches Team

Rated 5 out of 5 stars

Excellent watches

Excellent watches , I have bought 2 watches from Moddys and they are a quality watch . Great price for for a great product , keep up the good work ,

8 February 2026
Unprompted review
Rated 1 out of 5 stars

I made a request whilst ordering for…

I made a request whilst ordering for the logo to be removed from the watch, which Moddy’s agreed to. When the watch arrived it still had the logo on it. I requested to return the watch & I have the correct watch I ordered sent to me or a full refund but they had no interest whatsoever & kept making the same excuses. I would never buy from these again or would definitely not recommend to anyone!

10 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We sincerely apologize for what happened. Due to the mistake made during the production of your watch, we completely understand your frustration, and we truly regret the inconvenience caused.

Please get in touch with us directly via email, and we will proceed exactly in the way you prefer. As your satisfaction is our top priority, we can offer you the option you choose:
• A full refund of the corresponding amount, or
• A brand new watch produced again, completely without the logo, as originally requested.

Once again, we are very sorry for this situation, and we will make sure it is resolved in the most satisfactory way for you.

Best regards,
Moddys Custom Watches Team

Rated 1 out of 5 stars

Shipping was really bad. Watch if 3/5

My experience was quite bad especially for the shipping but also for the support.
I got my watch in around 50 days. In this time I sent multiple emails asking for help in tracking and at some point I asked to refund my order. They refuse to do this.

I got an answer to track the watch with some local couriers. The package was not sent with them, was with local postage, so 0 help in this.
I see a lot of people complaining about shipping. It is curios that they do not care to improve this.

I see that for other having the same issues, they are giving a refund. Nice. Probably I am not worthy of this.

After this time and effort, I got my watch. It is ok, not wow, but ok. Feels like a normal watch, nothing premium. Personally I do not think is worth the money.

5 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

First of all, we sincerely apologize for the delay your watch has experienced. You are completely right, and we truly appreciate the patience and understanding you have shown throughout this process.

We would also like to clarify that our customer support team is available 24 hours a day, and we have not been able to find any previous messages from your side, which is why we could not respond earlier. Our official customer support email is: contact@moddys-watches.com.

We are also very happy to hear that you like the watch. Please note that all of our models are hand-assembled by our team of professionals, with the goal of offering the best possible combination of design, precision, aesthetics, and long-term durability.

Because your satisfaction is our top priority, we would like to offer you a compensation for the delay.
Please contact us directly via email at contact@moddys-watches.com, and we will be happy to review your case and proceed with the most appropriate solution for you.

Best regards,
Moddys Custom Watches Team

Rated 5 out of 5 stars

I ordered the James Bond 007 “No Time…

I ordered the James Bond 007 “No Time To Die”. I was a bit sceptical about ordering a Mod watch but took the chance and I’m so glad I did as it is absolutely brilliant and I love seeing it on my wrist.
I would highly recommend Moddy’s and I’m just about to order the Blue Seamaster homage from them. Give them a look on their site I’m sure you will be tempted and don’t hesitate.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent value- much better that I…

Excellent value- much better that I suspected. Looks great and keeps better time than my original “genuine” mechanical watch. Trying to decide on my next one, but too many great options. Thank you for surprising me Moddys!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Super service

After I lost my bracelet because the split fell out I got a new bracelet free of charge which is a super service from the company

2 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We are truly sorry to hear about the issue you experienced with your strap. Your satisfaction is our top priority, and we want to make sure you can enjoy your watch in perfect condition.

Please contact us directly through our official customer support email: contact@moddys-watches.com
Once we receive this information, we will proceed with sending you a brand new strap as soon as possible.

Kind regards,
Moddys Custom Watches

Rated 5 out of 5 stars

Seiko marina review

Just recieved my watch after approximately 10 days. Really happy with the build quality and look of the watch. Came with a nice little box and adjust screwdrivers. I just hope it stands the test of time. Definitely recommend this company. Premium designs, excellent quality for affordable prices.

5 February 2026
Unprompted review
Rated 4 out of 5 stars

My first purchase from Moddy’s

My first purchase from Moddy’s, firstly Customer Service is excellent, responding to queries promptly. Delighted with my Seitona watch, keeps excellent time and looks really good. Presented in a really nice case, together with watch strap size adjustment tools. Only negative being, the watch strap safety clasp feels a little cheap. However, all round, great value.. would definitely recommend.

14 January 2026
Unprompted review
Rated 3 out of 5 stars

The actual watch was very nice

The actual watch was very nice , but what let the experience down was the time it took for it to be delivered. was over 3 weeks . When enquiring about this we where given a standard well it takes 15 buisness days so be aware if its for a special occasion. The delivery wasn’t signed for either which was a bit slack.

3 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message and for the trust you have placed in us.

We are truly pleased to hear that you are satisfied with your watch, and we sincerely hope you enjoy it to the fullest. Providing products that our customers can truly appreciate and enjoy is always our top priority.

Regarding the delivery delay, we would like to offer our sincere apologies. This was an unusual situation and not representative of our normal delivery standards. We truly appreciate your patience and understanding throughout the process, and we are grateful for the time you allowed us until you were finally able to receive and enjoy your watch.

Please do not hesitate to contact us if you have any questions or need any assistance in the future. We will always be happy to help.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

Don’t bother- they are basically buying…

Don’t bother- they are basically buying up cheap Chinese models adding a seeing logo and sending to you from Japan. Mine was half scratched and missing screws. Wanting a refund this was not possible as I had removed the plastic cover - If I had not, would not have seen the watch damage or missing screws on the case back.

The resolution send back to get a new one. No trust with these guys I would even get a new one.

Lessons learned- don’t buy from these guys go to Ali express.

19 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you for your message.

We would like to clearly clarify that we have no connection or affiliation with any other companies. At Moddys Custom Watches, we design and assemble our watches using carefully selected, high-quality materials, with the objective of guaranteeing design, aesthetics, precision, and long-term durability in every single piece we produce. Each watch is handcrafted by our professional team following strict quality standards.

That being said, we are truly sorry for the issue you have experienced. Customer satisfaction is our top priority, and whenever a customer encounters a problem, we take it very seriously. For this reason, we kindly ask you to contact us directly via our official customer service email, so we can review your case again in detail and provide you with the most appropriate and satisfactory solution.

We are fully committed to assisting you and ensuring that your experience with our brand meets the standards we strive to uphold.

Kind regards,
Moddys Custom Watches

Rated 1 out of 5 stars

Order at your own risk.

I ordered 1 watch Dec 29, 2025 the delivery date for the watch was supposed to be Jan 19-24th, 2026 which was fine. The tracking for the watch stop working after Jan 15th 2026. The only positive thing I can really say is that they have been responding when I reached out to the customer service email. I have requested a refund but have yet to receive it.

19 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message, Kendall.

First of all, we would like to sincerely apologize for the delay you have experienced with your watch. We understand how important timely delivery is, and we truly regret any inconvenience this situation may have caused.

Please allow us to assure you that the satisfaction of our customers is absolutely fundamental to us. For this reason, we are more than willing to proceed with the solution you feel most comfortable with, depending on your preference. You may choose between:
• A full refund of your order, or
• An exchange for another model, which we would send with priority shipping to ensure the fastest possible delivery.

Our goal is to make sure you are completely satisfied and confident in your experience with us. We kindly invite you to contact our customer service team via email so we can proceed immediately according to your choice and handle everything in the most efficient and convenient way for you.

We remain fully at your disposal and will be happy to assist you at any time.

Kind regards,
Moddys Custom Watches

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