I'm delighted my phone has been put back to perfect condition after dropping out my pocket 😍 Great service & very quick turnaround from sending Phone away for repair to being delivered to a pick up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service as usual got my new phone yesterday sent off all my details and today I have all the families phones insured. I’ve been with them few years now and won’t go anywhere else tremendous... See more
Company replied
Mobile Phone Direct Insurance has been brilliant from start to finish. The sign‑up process was quick, the cover is clear, and the customer support team is genuinely helpful.” “I’m really impressed... See more
Company replied
Until today I didn't need the insurance, however it is good to have one, so a Mobile phone is very expensive and cost more as an insurance! I pay for the insurance the is sheaper as a new phone or to... See more
Company replied
Company details
Written by the company
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Written by the company
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Contact info
Get money off insurance with MPID
4.5
Excellent
864 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was having trouble taking a photo of…
I was having trouble taking a photo of my phone with another gadget
Impossible for me to do to complicated sorry
10 June 2026
Reply from Mobile Phone Insurance Direct
Hi Janet,
Thank you for your feedback. I’m sorry to hear you found the photo requirements difficult to complete.
I completely understand that taking photographs of your phone can be challenging if you don't have easy access to another device. We appreciate that this process may not be straightforward for everyone, and I'm sorry it left you feeling frustrated.
Your comments are valuable and will be taken on board as we continue to review how we support customers through the validation process.
If you’d like any assistance with this, our customer care team would be happy to help guide you through the available options.
Kind regards,
The MPID Customer Service Team
I had a very disappointing experience…
I had a very disappointing experience with this insurance company. When I needed to make a claim, the process was slow, complicated, and required excessive documentation. Communication was poor, and I often had to chase for updates. The customer service team was not particularly helpful, and the outcome of my claim did not meet my expectations. Based on my experience, I would not recommend this insurer.
5 June 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Hi Adeel,
Thank you for taking the time to share your feedback. I’m sorry to hear that your experience left you feeling disappointed and frustrated.
I completely understand how challenging it can be when a claims process feels longer and more complex than expected, particularly when you're waiting for updates and a resolution. We appreciate that clear communication and timely responses are important throughout the process.
While we're unable to discuss the specifics of individual claims publicly, we take comments such as yours seriously and are sorry that your experience did not meet your expectations.
If you’d like us to review your concerns further, our customer care team would be happy to assist.
If you’d prefer to speak with someone directly, our customer care team are available on 01702 568070, Monday to Friday, 9am to 5pm – and they’ll be happy to help however they can.
Kind regards,
The MPID Customer Service Team
Excellent experience
The website was very easy to use and the cost for the level of cover was exceptional.
9 June 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Hi Alec,
Thank you for your fantastic feedback. I’m really pleased to hear you had an excellent experience and found the website easy to use.
It’s also great to know you felt the level of cover offered good value. We always aim to provide a straightforward experience from the very beginning.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Jim,
Thank you for your fantastic feedback. I’m really pleased to hear you found everything easy to arrange and that you were happy with the price.
It’s great to know the process was straightforward from start to finish, and we appreciate you taking the time to share your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
The process was easy and painless
The process was easy and painless, a good cover for a good price. Cheaper than my bank for covering two phones. Easy to set up the payments.
8 June 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Hi Barry,
Thank you for your feedback. I’m really pleased to hear you found the process easy and painless, and that setting everything up was straightforward.
It’s great to know you were happy with the cover and the value it offered for insuring both phones.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Denise,
Thank you for your lovely feedback. I’m really pleased to hear you found the process so easy and straightforward.
We always aim to make arranging cover as simple as possible, so it’s great to know that reflected in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. I’m really pleased to hear you found the price reasonable for insuring your new iPhone.
We always aim to provide good value and a straightforward experience, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
helpful customer service
Had a query during the purchasing process, emailed customer service and got a quick reply.
2 June 2026
Reply from Mobile Phone Insurance Direct
Hi Derek,
Thank you for your feedback. I’m really pleased to hear the team were able to help with your query and provide a quick response during the purchasing process.
We know how important timely support can be, so it’s great to know you had a positive experience.
If you ever need any assistance in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Susan,
Thank you for your lovely feedback. I’m really pleased to hear you received a quick response and that your insurance worked out cheaper as well.
It’s great to know you’ve had such a positive experience, and we appreciate you taking the time to share it.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Not repaired properly
Phone damaged and sent for repair, £100 excess paid, phone returned eventually but no communciation from the company as to what was defective or had been replaced on the phone. Phone is now immediately not working again with same issue (wont charge past 1%) so presuming what they said had been fixed has not. Have contacted insurer again for them to hopefully resolve properly this time. Not impressed so far.
31 May 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Hi there,
Thank you for taking the time to share your feedback. I’m really sorry to hear how frustrating this has been, especially after paying the excess and waiting for your phone to be returned, only for the same issue to happen again.
I completely understand how disappointing it must have been not having clear communication around what work was carried out, and then finding the charging issue hasn’t been resolved.
Thank you as well for getting back in touch with us to raise this again. We appreciate the opportunity to review matters further and work with you toward a resolution.
If you would like to speak to the customer experience Team, call us and ask for us.
Kind regards,
The MPID Customer Service Team
Easy to do and happy with the product
30 May 2026
Reply from Mobile Phone Insurance Direct
Hi Karl,
Thank you for your review. We are pleased to hear that arranging your cover was easy and that you are happy with the product.
We really appreciate your feedback and are glad the experience worked well for you.
Thanks again,
The MPID Customer Service Team
Keep your good product going
My sister found you and said you are good to have good pricing
8 April 2026
Reply from Mobile Phone Insurance Direct
Hi Peter,
Thank you for your review. We are pleased to hear that your sister recommended us and that you found the pricing good.
It is great to know you have had a positive experience, and we really appreciate you taking the time to share your feedback.
Thanks again,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Tracey,
Thank you for your feedback. I’m really pleased to hear you found the website easy to use and the price competitive.
We always aim to keep things simple and straightforward, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Great reviews and comprehensive cover at a competitive price
Has great reviews and the cover comes at a competitive price. It was also extremely quick and easy to apply for it online.
28 May 2026
Reply from Mobile Phone Insurance Direct
Hi Fliss,
Thank you for your lovely feedback. I’m really pleased to hear you found the cover competitive and the online application quick and easy to complete.
It’s great to know the process was straightforward for you from the start, and we really appreciate you taking the time to share your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
No claim yet, all good
Thankfully I haven’t had to make a claim which is the true test of insurance but renewal has been smooth and hopefully another claim free year ahead, thank you
24 May 2026
Reply from Mobile Phone Insurance Direct
Hi Michael,
Thank you for your feedback. I’m really pleased to hear your renewal has gone smoothly.
It’s completely understandable to feel that the true test comes when cover is needed, and we appreciate you sharing that. We’re glad everything has been straightforward so far, and we hope the year ahead is a smooth one for you too.
Thanks again for taking the time to leave your review.
Kind regards,
The MPID Customer Service Team
Its scam company plz dnt go with…
Its scam company plz dnt go with them.they keep taking payments and when something happen with device they reject claim with different excuses
26 May 2026
Unprompted review
Reply from Mobile Phone Insurance Direct
Hi Mehtab,
Thank you for taking the time to share your feedback. I’m sorry to hear you’ve been left feeling frustrated and disappointed by your experience.
Having reviewed the matter, your claim was declined as the documentation provided did not meet the policy requirements regarding VAT registration. We appreciate this was not the outcome you were hoping for and understand how disappointing that would have been.
As mentioned, I can confirm that your premiums have been refunded in full.
Thank you again for your comments and for giving us the opportunity to review your concerns.
Kind regards,
The MPID Customer Service Team
Reply from Mobile Phone Insurance Direct
Hi Carole,
Thank you for your feedback. I’m really pleased to hear you found the sign-up process easy and that the quote worked out well for you.
We always aim to keep things straightforward and offer good value, so it’s great to know that reflected in your experience.
If you ever need any support in the future, we’re here to help.
Kind regards,
The MPID Customer Service Team
Good
Good, clear communication about is what required, also, prompt service. Relatively easy online provision. I would have liked if there was also over the weekend correspondence, to help confirm whether my new cover had been activated, when setting up the insurance cover. Apart from that uncertainty I am very happy, thank you with such an easy service and provision.
11 May 2026
Reply from Mobile Phone Insurance Direct
Hi,
Thank you for taking the time to leave us a detailed review. We’re pleased to hear that you found our communication clear, the service prompt, and the online setup process relatively easy to use.
We also appreciate your feedback regarding weekend correspondence and understand how important it is to have confirmation that your cover has been activated. Your comments are valuable and will help us continue improving our customer experience.
We’re delighted to know that overall you are very happy with the service provided. Thank you again for choosing Loveit Coverit.
Kind regards,
The Mobile Phone Insurance Direct team
Easy straight forward change of device…
Easy straight forward change of device on policy.
20 May 2026
Reply from Mobile Phone Insurance Direct
Hi Imran,
Thank you for your positive feedback. We’re pleased to hear that you found the process of changing your device on your policy easy and straightforward. We always aim to make managing your cover as simple and hassle-free as possible.
Kind regards,
the Mobile Phone Insurance Direct team
Great service excellent value for the…
Great service excellent value for the money easy to use website
20 May 2026
Reply from Mobile Phone Insurance Direct
Hi,
Thank you for your fantastic review. We’re delighted to hear that you found our service excellent value for money and that our website was easy to use. We always aim to provide a simple and positive experience for our customers.
Kind regards,
the Mobile Phone Insurance Direct team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.