I had a great experience with this company. They dispatched my new phone promptly and provided accurate tracking details. I opted to trade my old phone in and the customer service from Magda handling... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I had a great experience with this company. They dispatched my new phone promptly and provided accurate tracking details. I opted to trade my old phone in and the customer service from Magda handling... See more
Company replied
I had a great experience with Mobile Advantage. Their service is fast and efficient, making the whole process smooth and hassle-free. The quality of their products is excellent, and you can really tel... See more
Company replied
Ordered earlier this week and delivered exactly as said on website. I ordered an iPhone 11 Pro - Excellent condition and it looks new and unused with 100% battery life. I certainly can’t tell if it’s... See more
Company replied
The customer service over chat was really great experience, knowledgeable advisor and speedy response. Lost one star only on (no key to open sim) plus potentially need to review number of stores to... See more
Company replied
We provide eco-friendly tech, including via innovative employee benefit schemes that provide a cost saving for both employer and employee. Designed to support remote or hybrid work policies our schemes also help you towards your environmental sustainability goals.
1st Floor, Atlantic House, Gomm Road,, HP13 7DJ, High Wycombe, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently sold an iPhone to mobile advantage. Their service was extremely good.
Whilst browsing the site I had a quick question, it was answered within seconds by the chat assistant. They were very helpful. This already made me feel more comfortable as I was concerned that I could end up with a similar experience to my sister using a similar site and being out of pocket. This was not the case.
The email with the details on how to get the phone to you was straight forward. I had never used a DPD collection point before and a nearby co-op was my closest branch, that was very straightforward. I would recommend you continue to use this courier as it was nice to have my details taken for confirmation. When handing over an expensive item it is good to have that peace of mind.
A couple of working days I had a phone call from the team as I had put some of my bank details in the form incorrectly (completely my fault as I was in a rush when I filled out the form.) The advisor was very helpful and we had my details sorted within minutes. The payment was sent the next morning.
Overall I am very pleased, the value I got for the phone was more than the top searches on google.
I haven't purchased anything from the site, but I can imagine the service will be just as good.
Good quality product, great price, swift despatch. Highly recommended.
Efficiency personified. Such a pleasant and honest experience. Best prices by far. I will definitely use this service again and would recommend to anyone.
Product received as described super fast. Also offered great payment options.
laptop arrived in the time frame that was advised at the point of purchase, laptop in the sort of condition that fitted the description on the website. I also think the product was well priced. staff were courteous and helpful when contacted via the online chat. So all in all a very good shopping experience and will definitely be shopping again.
The team were helpful and responsive to any questions. They were quick to sort out our return and even though we did not keep the device this time we will certainly use them in the very near future. Thank you so much for your help and advice. We look forward to doing business with you again.
Great service, phone was received in less than 24 hours. Great condition and a lot cheaper than buying new. Really pleased with it.
Very pleased with iPhone 12 and it arrived within 72 hour timeframe, would definitely buy from mobile advantage again
Customer Service responded to my query quickly & were very kind/ helpful. iPhone arrived sooner than advised & condition was better than excellent. Will shop again with MobileAdvantage for an iPad.
The ease with the ordering of the mobile phone and the delivery arranged within a one hour span
Fast delivery and great service. Phone arrived in good condition.
Recycled my phone with mobile advantage. I was very sceptical at first, but decided to give it go as they had an amazing trust pilot score and were also recommended on my workplace benefit scheme. They quoted me a price for my phone, I sent it off and was paid within 12hours of receiving my device! No haggling, No attempt to reduce the price quoted either, they just did exactly what they said they would. What a refreshing change, when so many companies out there are always trying squeeze everything they can out of a deal! Five stars +++++++ from me. Keep up the good work MobileAdvantage!
Sent my phone in to Mobile Advantage, trusting their service as they recently partnered with my employer.
Upon receipt of my phone, they sent me a revised offer, citing damage to the phone that did not exist. They provided pictures which were most definitely not my phone and i sent back pictures i took of my phone before posting, along with a screen shot of the location date and time of the pictures.
They replied advising me the information on the pictures i sent could be manipulated and disregarded them.
I requested a video of the phone showing the damage previously shown and with my serial number displayed on the phones screen to prove the damage and guess what, the video never materialised and they have now stopped replying to me.
Prepare to be ripped off using this company.
I have also notified my employer as I believe I was the first in my company to use the service.
I grade smartphones as part of my job. Your 'Excellent' is C grade by the standards I work to.

Reply from MobileAdvantage
Came with no scratches and with 100% battery health

Reply from MobileAdvantage
Fantastic website so easy to use & navigate
Spoke to customer support & they were very helpful very friendly & absolutely superb! Great customer service

Reply from MobileAdvantage
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.