The price and the quality of the glasses and lenses were very good. The only criticism I have is that delivery took a long time, in my opinion. The company are good at keeping you informed regarding y... See more
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Excellent service. Very good quality glasses. Thank you
I ordered the glasses and then got a delivery note that it would take minimum 9days. I contacted Mister Spex twice to say that I needed a refund as I am leaving here before then. I heard nothing back... See more
Very good and delivered quickly at a lower price than other sellers
Company details
Written by the company
En la tienda online de Mister Spex puedes comprar gafas graduadas, gafas de sol y lentillas de las principales marcas cómodamente a través de internet. Hemos establecido una forma nueva y moderna de adquirir gafas combinando las ventajas del comercio electrónico con la experiencia de un equipo de ópticos altamente cualificados en nuestro propio taller. En Mister Spex ofrecemos un gran surtido de artículos así como precios mejores y transparentes a través de un proceso de compra sencillo e intuitivo. En resumen, todo lo que nuestros clientes necesitan. ¡Descubre la nueva forma de adquirir gafas!
Contact info
Hermann-Blankenstein-Str. 24, 10249, Berlin, Germany
- 900 80 12 37
- servicio@misterspex.es
- misterspex.es
3.9
Great
2K reviews
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Reply from Mister Spex
Hello Lawrence,
Thank you for taking the time to review us here on Trustpilot.
We are very sorry that you have not yet received your order.
We were happy to check your request and were able to determine that we shipped your order to you on 20.12.2024.
Please note that there may be delays in delivery due to the holidays and the high volume of parcels with all logistics companies.
We assume that you will receive your order in the next few days.
Until then, we ask for your patience.
We apologize for any inconvenience caused and wish you a wonderful day and a happy new year.
With kind regards from Berlin,
your Mister Spex Team
I still have not received my order
I still have not received my order - 14 days after purchase with no real support from customer service.
8 August 2024
Reply from Mister Spex
Hi Sam,
We are very sorry for the delay with your order and the lack of support you experienced. We would like to inform you that, according to the information from Correos, there was a delivery attempt today, August 28th and yesterday.
Please check the tracking information from Correos for more details and “modify delivery“. If you need further assistance, please do not hesitate to contact us.
Thank you for your patience and understanding.
Best regards from Berlin,
Your Mister Spex Team
Zero reply to my refund request.
I ordered the glasses and then got a delivery note that it would take minimum 9days. I contacted Mister Spex twice to say that I needed a refund as I am leaving here before then. I heard nothing back except being sent a delivery number and then a note saying even that delivery is being delayed. Still nothing regarding my email. I need a refund but am being completely ignored. The package will get here long after I have departed - longer considering the postal delay.
16 May 2024
Unprompted review
I ordered replacement lenses on 7 May
I ordered replacement lenses on 7 May, 13 days ago. I have still not received them. The cost was €20 higher than the previous identical order. I have written to Mister Spex twice, and received only an automated response. The tracking site said something like 'delay in transportation'. Correos said it had not been deposited with them. It now shows as out for delivery. My wife has spent a week with no lenses.
20 May 2024
It said maximum 4 days delivery
It said maximum 4 days delivery. It's been 10 and still walking around blind as I have no contact lenses.
7 December 2023
A nightmare!
The prices are nice because customer service does not exist. Spend a little more and save yourself a headache when things go wrong. First and last order!
1 August 2023
Unprompted review
Very good and delivered quickly at a…
Very good and delivered quickly at a lower price than other sellers
22 June 2023
"Try them on for free" is actually…
"Try them on for free" is actually misleading and not true. In my case they charged me for 4 models (almost EUR 900,-) even though I never received the frames as the delivery failed. It took me 8 weeks and PayPal escalation to get back the money. Very poor service and not recommended at all.
30 September 2022
Unprompted review
Good selection and service
The price and the quality of the glasses and lenses were very good. The only criticism I have is that delivery took a long time, in my opinion. The company are good at keeping you informed regarding your order.
28 March 2022
Great product rage and speedy delivery
14 March 2022
Everything was ok
8 November 2021
I bought sunglasses from this site and…
I bought sunglasses from this site and delivery should be within 3 days. When I got nothing I got this messages from them:
Thank you for contacting Mister Spex Customer Service.
I apologize for the delay in the delivery of your order.
Unfortunately there has been a problem with Correos that has affected some of the orders shipped in the week of 14-18. In these cases we do not have the tracking number, so it is not possible for us to provide you with more detailed information.
We have received confirmation that they are reviewing it and have asked us to wait 10 days after shipment to hear back. For your order this would be June 28th the latest.
We apologize again for the inconvenience and will keep you informed.
Greetings from Berlin
Emilia Gonzalez
MisterSpex Customer Service
And then:
Thank you for your response.
Unfortunately we have to wait until 28.06 to refund your money.
If your order has not arrived by then, we will of course refund the money immediately.
We apologize again for the inconvenience and will keep you informed.
Saludos desde Berlín
Merle Timm
Servicio al Cliente
Today is 30th of June I got nothing and no refund!
Avoid this fake website at any cost to not be fooled.
25 June 2021
Unprompted review
The order has still not arrived
The order has still not arrived! I have waited over 1 week now....it said 4-5 days
17 February 2021
Cheated, I just wanted to recover my money
I requested two glasses to try on. Quality was really poor so did not like them. I returned them, they received the package. I sent them proof of both sending receipt and the delivery-reception by themselves. I still don't have my refund of quite an amount of money that is mine and I need. No answer to any of my emails to their service since I sent proof of the return days ago. Terrible company. Just hoping I'll recover control of my own money. I feel cheated and robbed.
15 January 2021
Unprompted review
Good website
The sunglasses are amazing, came with a case. Arrived in a week in Barcelona
13 July 2020
Unprompted review
ARE THEY INSOVENT?
Mister Spex took money from my Debit Card on 20.06.20 (Ref. 537323173) and l have received NOTHING even though they said l would receive the lenses in 4 working days.
No one answers emails to servicio@misterspexes nor do they answer their telephone at 900 80 12 37 – ARE THEY INSOVENT?
4 July 2020
Unprompted review
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