Missoma Reviews 5,761

Lovely jewellery which is rather special

Easy website to use, I saw these earrings in store prior to buying. I was given a discount code for the purchase, easy to navigate and registration was clear

Shopping from Missoma has always been fun particularly if I have something in mind. Today’s purchase was as easy as ever

Love my bracelet!! I ordered the Lucy Williams knot hinged bracelet in xs/s and it fits my very small wrist beautifully. I’m so pleased that I placed another order with this company.

I had a bracelet that was broken at the clasp which I loved. Went into the Leeds store, gave my online order number and a new one was shipped out to me. Arrived in 48 hours was way quicker than I expected. Great service. - Adam

Easy to order and to follow the delivery. The items are beautiful as a gift from my children for my 60th birthday. I will definately be ordering again.

I had great experience with Mumtaz today she was very helpful and recommended me my ring.
Overall a great experience.
Thank you

Excellent experience getting stacked permanent jewelry. Wonderful expertise and great selection. Highly recommend.

Beautiful long lasting jewellery and an amazing service proposition.
Fantastic brand, thank you!

Very nice products but the process could be better. I ordered an item at 5pm via the website, selected next day delivery then clicked the gift wrapping option but immediately decided against it and deselected it - what I didn't notice was that doing this reset the delivery option to standard delivery (2-3 days), I needed next day as the item was a birthday gift.
As soon as the payment was processed I saw the error but no option to change it, so I called the customer service number but they had closed the line for the day. I then went to the contact use form - this is at 5:15pm - and explained the error asking how I can pay the ~£2.50 difference to change the delivery method and sent it to them, I received a confirmation email that the message had been successfully sent along with a note that they aim to read it within 48hrs so if it's urgent call them between 9am-5pm
I called the next morning at 9:20am and was told that the fulfilment team had 'already put the label on the item' so it couldn't be changed and was advised that I could order an identical item using next day delivery, and return the other one (which I was informed could be done at zero cost) when it eventually arrives, which is what I have done
In all, customer service were as good as they could be, but the online process is very much lacking in my opinion, and the subtle reset of the delivery option when selecting the gift wrapping option can only be described as a fault in their online ordering system.

I put an incorrect delivery address on my purchase. Customer service was very responsive and contacted FedEx to redirect my order. I received my necklace and love it!

My piercer, Shay, was so fantastic and calming. Really kind. Will be back again!

Replaced a broken necklace months after purchase

Very good service from Shay and Mumtaz in Covent Garden Store.

I paid extra for gift wrapping as the items were intended as a present. While I would normally expect this as a standard service, I chose to pay for it on this occasion.
When the order arrived, I was genuinely shocked by the quality of the gift wrapping. It was extremely poorly done and not worth the additional cost. The ribbon had been cut and crudely reattached with tape, and the overall finish was careless and untidy.
The presentation was so poor that it would have been inappropriate to give as a gift. Unfortunately, it looked worse than if it had been done by a child, and it reflects very badly on your service.

Always gorgeous. Lasts through daily wear, doesn’t tarnish and comfortable.

Many people comment on how beautiful Missoma pieces are

I absolutely love Missoma. The quality of their pieces is consistently excellent, and their styles are the perfect balance between timeless and on-trend. Every piece I’ve ordered has been beautifully made. And their customer service is just as impressive. I reached out regarding a price adjustment and Lara was super responsive and processed it right away, which truly made my day. Highly recommend!

The member of staff who served me in Marlow was super efficient.
He was so knowledgable about the brand and gave great advice and info when I asked.

It’s always such a lovely experience purchasing from your website. It truly feels like a treat every time, and everything is so beautifully presented and easy to browse. Shopping with you is effortless and enjoyable. And if I ever needed assistance, you are always fast and helpful.

I e mailed the Missoma customer service team with a problem I had with an item of jewellery I purchased some time ago.
They replied promptly and went above and beyond in my opinion to sort the issue out.
Have purchased lots of jewellery from them and would highly recommend.