Missoma Reviews 5,761

Really lovely customer service experience. Lara was a complete lifesaver after a gift I was given broke! x

Great customer service, quick, efficient, friendly, replaced item quickly and with no fuss didn’t question warranty period that the piece was under just asked for a picture. Would definitely purchase from them again!

I had an issue with a ring that I bought over a year ago, I spoke to customer services send some photos and they have replaced the ring with no problem. Would highly recommend.

Ordered earrings at the beginning of February and it took 22 days to ship and receive the order. The order was stuck in customs for 13 days and not once did Missoma reach out to let me know what was going on or attempt to resolve the issue. They were a gift and unfortunately I did not receive them in time. I was able to get a refund for the item but I was stuck with the cost of shipping the item to me and back. Horrible customer service and I will not be shopping with them again.

Very helpful stuff ☺️ Nice selection of piercing earrings

The best experience in store, they helped me find a birthday present for a friend! Super friendly and incredibly knowledgable!

Only my second visit to the Leeds store, but on both occasions I was served by extremely pleasant and knowledgeable staff. Helpful, not pushy. Keep up the great work guys!

Shay was amazing! Can’t praise her enough, fantastic piercing and a lovely person. She was very professional and thorough.

Excellent brand! Amazing products. Excellent service. High quality!

Disappointed with customer service response to my delivery enquiry they just told me to follow tracking from evri which I had already done. Don’t think it’s an issue with evri have other deliveries and I feel they could have contact evri for me as tracking hasn’t changed in last 2 days. Very disappointed as I wanted the earrings for an event.

Wonderful and supportive team at Missoma who offer great customer service and clear and helpful communication - love wearing my Missoma product!

The most AMAZING customer service I’ve ever experienced! Dealt with a sensitive subject so brilliantly and bent over backwards to help me - could not recommend enough! And obviously gorgeous jewellery to the highest quality to boot!

Friendly and helpful staff at Carnaby Street shop

The website is very user-friendly and the purchase experience was very smooth. The delivery timeline was very reasonable and the jewellery came in beautifully presented packaging.

My package was delivered to the wrong place (by Evri) and was stolen by the time I located where the driver had left it. I told Missoma, and they quickly resolved the issue.

Very lovely earrings. Nice packing aswell. Delivery fast too. Jus earrings quite heavy . Really recommended. Thank you.

Beautiful jewellery and excellent customer service. I made an error whilst putting through my purchase on the website - the customer support team answered my call quickly and fixed my error immediately.

I love this company. I’ve bought numerous pieces of jewellery - rings, necklaces and earrings and the quality is brilliant. Recently I had a slight fault with a ring and the customer service was outstanding, I received a response within a minute of putting through my query in the late evening and they sorted out my issue within 10 minutes. So impressed!