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Rated 2 out of 5 stars

I was highly disappointed that I was not informed about delivery fee. When I was ordering Delivery was 0.00 After it’s arrived I should pay additional fees that wasn’t in the order You should inform... See more

Rated 1 out of 5 stars

Ordered item on 18th of April.Still haven't received order and haven't even received word of it's been dispatched yet. Shop only emailed back last week after multiple emails for information. Apparent... See more

Rated 4 out of 5 stars

fits mostly true to size, just a little baggy on me. back inside tag “m” and “s” fell off after a couple wears which sucks but at least only i’m gonna notice. shipping was super quick duties were high... See more

Rated 4 out of 5 stars

I really enjoy shopping at this store and overall I’m very satisfied with my experience. The products are great quality and I always find something I like. It’s one of my favorite places to shop.... See more

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2.9

Average

TrustScore 3 out of 5

110 reviews

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2.9

All reviews

(110)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

super-flexible, strong client oriented

I have very good experience with MSBHV as a company - they treated me very flexible, and creative, when I had some difficulties with my order. It was extra-ordinary behavior. I was surprised in a very positive way.
I order often cloths via producent's websites, high-fashion. And that's definitely a big plus here with MSBHV.
No doubts they have very high level in customer service area. Big plus

12 January 2024
Unprompted review
MISBHV logo

Reply from MISBHV

We're glad we were able to sort this out! Please enjoy your new garments!

Rated 2 out of 5 stars

Bad customer service

I bought a shirt for Christmas which, a couple of days after my payment, went on sale for 100€ less than what I paid. I wrote their customer service in regard to getting a price match since the shirt, in the same color and size, was still available. I could have sent the first order back and ordering it again but this seemed like an easily avoidable struggle for both parties as it would be a waste of time and resources for us both.
Customer service of course replied after the sale had ended that they couldn’t price match. I think this is a very unfair decision and was expecting a much higher standard of their customer service. High quality clothing does not make up for bad service and it should be expected that the two were the same level. Apparently not.

3 January 2024
Unprompted review
MISBHV logo

Reply from MISBHV

Hi Pernille,
clearly this was mistake on our side. We apologise, team will be reaching out to you ASAP to make this right.

Kind regards,
MISBHV

Show reviews in all languages. (110 reviews)

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