Mio AB Reviews 

Ordered a sofa from Mio and took a few months to receive it as expected. Now after less then a year the sofa is making lots of noises. Such poor quality. You could tell right away from looking under the sofa that the manufacturer is making them as fast as possible. Would not recommend buying a sofa from Mio.

Do not order anything from mio.se, unless you are willing to wait for your product for ~6 months.

I have never experienced such incompetence. Never ordering anything again.

Please be aware that the delivery times the customer service/website will tell you is not true. You will get several messages afterwards about delays.

The only thing you should buy is whatever you can carry out from the store.

Bought a sofa in the beginning of august. Two weeks ago it arrived broken. The same day I asked for a refund trough their online reclamation service, still no answer. I even went to the physical store in person, all they could tell me is that they are not in charge of that process. This place is a joke! Buy your furniture at IKEA!

There is NO WAY that I will EVER purchase from MIO again. Do not trust their planning of lead times. I ordered a simple sofa and was promised a delivery time of 4-6 weeks. Then it was increased to 9-10 weeks. I was told I would get a delivery delayed to w37, then it got delayed to w38 and then again an sms saying w40. Stop pulling the "due to covid" card to cover your incompetence. Instead of making campaigns on the sofas, how about you speed up the delivery of the customers who ALREADY purchased & ordered from you?!? Sorry MIO but you are a complete mess.

Customer service is good but product not. Overpriced, always late with delivery and the products are often not as a good as advertised...

I give 2 stars because the quality can be better than average, although I had bad quality items from them unfortunately. The shop is overall very high priced to the generally "IKEA" quality or sometimes worse, not to mention that the delivery times are ridiculously long, and are not accurate / often get extended in the last minute.
I'm waiting 6 weeks now for simple chairs, and it got extended 2 times so far with 3 weeks in total. Also, I am waiting 2 months for a simple sofa, and it will take another month at least to get it. That puts me on 12 weeks to wait for a sofa (that makes it apparently more sophisticated than a car).

I bought their bed and after 5 week and the bed leg broke. The quality of welding was useless (Just two weld points on it). Any sideway movement of the bed could result in another broken leg. The customer service in Södertälje was disinterested in solving the under-lying issues about the bad quality and blame the company that made the product (underleverantör). I was give a new leg but the other 7 can break when ever. So what I learn from my final visit and purchase from this company they blame others for their faulty product and don't stand for what they sell.

Extremely disgusted with the kind of after sales service Mio provides. I ordered 3 pieces of furniture in the same order. Unfortunately, all 3 had problems. I needed a sofa-bed before my Mum was due to come over for a few weeks and I was promised delivery before Christmas 2020. There was a huge sign on the sofa-bed which even stated ‘beställ idag, leverans innan Jul’. I did not get this until well after Christmas and there was no communication regarding the expected delay either. The shoe cupboard I ordered was a defective piece and I was told that I will get a replacement but this has not happened yet and it has been 4 months now. The quality of the bedside bench was so poor that when we tried to fix the hinges connecting the top of the bench to the actual frame, it would just fall apart. The screws wouldn’t stay in the wood since the wood shavings couldn’t hold up. The screws just slide in and out of the wood. I sent Mio pictures and spoke with someone to explain and was promised a replacement for that as well but I am still waiting. I had booked a home delivery on these items since I cannot go in and pick them up. Now with the replacement I am expected to either pick up the bench myself (no idea when they expect to message regarding the shoe cupboard) or I will have to book a new delivery it seems. I have made several calls in 4 months and I am promised that someone will call back regarding the replacement and compensation. I am still waiting for that call and holding onto 2 faulty pieces of furniture and the inconvenience of my mother not having a bed to sleep on for days when she arrived. Would I recommend anyone to choose Mio? Hell no! If you want better quality, opt for Stalands, Boconcept, Royal Design or several other options. Price wise, Trademax, Chilli and the ever reliable IKEA can never beat Mio. Almost everything I have bought has been from Mio and I was happy until I needed the after sales service. The loyalty I had towards Mio just died after I noticed how they treat customers who are in need of help.

Beautiful shop but extremely bad quality when it comes to mattresses.
Mio employees were not helpful at all & mm...
They can not accept comments.
I showed my mattress to professional pple, they were shocked.

I was surprised to see so many negative reviews. My first and only experience with them was smooth. I ordered a bed in the Mio store in the center in February, the employee that placed the order was very helpful and patient (I was there exactly around closing time). The delivery took a while (5 weeks), but I was told it would take 5 weeks in the store already before paying, so no surprise there.

Be ware !!

The bed frames from Mio.se are made of the lowest of lowest quality wood, and will break in less than a year.

I have a 3 year warranty on the bed frame and have made a complaint within 9 months of purchase, and they refuse to acknowledge or take any responsibility and claim that the 3 year is that I only have “the right to complain”.

If you are considering buying furniture from this store, try another place !!

Honestly, the worst experience I've had in my life.
Not only was the sales executive the rudest person I've met in my life but she made me cry. We bought a pair of curtains and didnt like the color (which looked vastly different from the catalogue by the way) and went to return them the very next day with the receipt etc. intact. I wrapped it in the original packaging as best as I could but even though me and my husband were very courteous towards her, she started shouting at us and saying that they wouldnt refund or let us exchange because we took it out of the packaging. I would have apologized but she kept yelling at us about how wrong we were and that our curtains smelt etc. We were apalled and incredibly hurt. Without a doubt, the last time that we will be shopping at Mio. I highly recommend that they improve their customer service staff and find people who are not mean or racist. Absolutely Horrendous.

An utter **** show of a company. I had to wait 5 whole weeks for a sofa to be delivered to then be told they hadn't even put the order through the system. No one cared. No one apologised. It's like they've collectively lost the will to live. You have been warned.

Very very very poor customer service. Bought a bed for 17,000 sek. In less than a year (or much earlier), I noticed the fabric was torn apart in a side of the bed which I have never used. The bed had a 3 year guarantee covering the fabric damage but they simply said they do not accept it and the damage was my problem!!!!! I will never ever buy anything else from Mio!!!! Very angry and disapointed!

Bad customer service Mio Bromma. I bought 2 shelves and when i came back home was not the one i saw in the shop, so i returned it the next day. To my great surprise the sale person who was not polite and talk very arrogantly said that i have open 1 and i can return it as the policy stated. I said i just open it but i didnt mount it to the wall. so she said to go to the back of the store to see the manager Jennifer, ok i go back and another sale person who was there said she is not here, thats it OMG what kinmd of service is that. So i was upset and said your collegue said to see Jennifer then she go and look for her. When the so called manager Jennifer came she said she didnt even listen to what i have to say , she just said you have open it so you cant returned it. Wow which kind of service is that. I think Mio should check and give some course to your sale person. I will never go back to Mio again and luckily i throw and gonna check if i have more mio products home, summer clear up NO MORE MIO PRODUCT. USELESS SHOP.

booked a cooler in the store, it was promissed to arrive the week after (week 23), asked for it in week 24, now the say its delayed due to Covid-19 and it maycome in week 31!!!
Week 31 summer is over in Sweden !!!
Bad, bad, bad

I give 1 star because I can not give 0 stars. The attention from Mio staff in Uddevalla was not professional at all. On a very expensive furniture offer, the sales lady mention that there was no cost at financing the furniture and when I go to pick up the table and chairs, got the pleasant surprise that there was actually fees on the financing services and the monthly invoicing. Quite upsetting and frustrating experience when I went back to talk to the sales lady (Anna G) who had a very cocky behaviour. She even blamed me. Though that the quality of this brand was higher. I will not return to this shop for sure and will not recommend it to others.

Extremely expensive and the quality of furniture is better at IKEA.

bad service (the customer must follow because they dont)
bad delivery (Zero respect for time)
bad garanti (will get the money for the things that they did not deliver)

Order if you are ok with waiting 2-3 months for items to arrive

After speaking with customer service and store representatives to confirm that items were in stock I was advised to place an order through the website in separate orders for what was ready, and what was out of stock. The estimate was under a week for delivery and pickup.

The next day I received a text message that advised 7-8 weeks for arrival.

This is false advertising, and borderline fraud. It is the third order I've placed with this company and the same things have happened.

The customer service is nice, helpful and understanding, but when it comes to the logistics part things are broken in the system. The only way to shop with this company is in-store. I will advise highly against placing orders with this company by delivery.