Mio AB Reviews 

Jättedåliga kvalitet av soffan! Besviken

Huge delays, we ordered a couch in August, got delayed and delayed , receiver it after 13 weeks!!! It was all snowy and they offered free delivery but told it will take 2 more weeks due to weather, so we picked it up ourselves!! Very disappointed waiting so long !!

Not happy with their service at all. Bought a table set around 15k, it came with flaws. Bought a sofa which costs over 20k arrived THREE MONTHS later than the delivery date we agreed on when I purchased. Both time, I got no explanations neither compensations, only cold and robotistic notices.
I was planning to purchase some new carpets and sofa tables from them, but now, HELL NO.

Had a bad experience in Mio Kristianstad today. Discount only applies to people with Swedish citizenship and ID. I am unfortunately danish but maybe they should open up the discount for other nationalities👌😀

Extremely bad quality on soffa cushions. Bought a new soffa for around 20k. In less than two months, the cushions had shrunk. There is a gap of 9cm between the cushions. I sent in a complaint and got new cushions. Guess what? Same thing!
Complete waste of money!

Awful. Delayed my order for 4 weeks than promised delivery date. Extremely rude and reckless customer support and store personel. Never buying again.

I ordered a sofa and a double bed in Malmö Fosie in early July. The sales assistant was very kind. I did not pick the sofa which I originally wanted because the sales assistant informed me that I would have to wait several weeks for the delivery so I purposely picked a sofa which was, in his words, available in two weeks' time. The bed was to be delivered in five weeks' time. I was ok with that, although I needed them as early as possible, since I was expecting guests in August. I also got the delivery times in writing.
The sofa only arrived this week, which is more than 2 weeks after it was promised. I was also informed a couple of days ago that the bed will not be arriving next week, as promised, but in mid-September! This is a 5-week delay!
I called customer service, as well as the place where I purchased them, to no avail. I feel cheated, even more so because they informed me that I cannot cancel the order, which I have every right to. My guests are coming next week, and I planned for them to sleep in the bed. Now I don't have time to make other arrangements.
I am extremely disappointed and I would like if least one person reads this review and decides for themselves if they want to have business with this company. All I know is that my guests are left to sleep on the floor because I decided to shop at Mio.

Would highly recommend NOT to purchase any furniture, especially beds from here. Long delivery times, and complete wrong bottom half of bed delivered to me after 7 weeks, then 2 weeks after to fix this mistake, went to put the new bed legs on and the first one immediately snapped in my hand…. Dreadful quality. Had to take two half days of work for delivery one being because of there mistake, no help from them at all with loss of pay etc just a “it’s not our problem” save your money and go else where

By far the worst furniture store I have ever encountered in my life... I'm still shocked how they are still in business with this horrendous mindset
The staff is super rude and they have horrible customer service.
We ordered our sofa, which didn't come out as the fabric we ordered. They insisted on the name of the fabirc as we ordered a different fabric. They acted like it was custom-made for us and didn't take the sofa back...
They even did a bit of cheating and changed the fabric's name in the documents. Thank god we save the hard copy... It was a lot of back and forth... Rude and racist customer service.. I don't even wish that thing happens to my enemy...
I suggest never trusting this business and even if they give FREE stuff DO NOT TAKE IT. That's how horrible they are.

This is definitely a scam
This is definitely a scam. It says it has outlets all over the world but the address on the site doesn’t exist in at least three of the addresses. I’ve had them checked.
Do not pay even if it lets you pay by card . Which it won’t only through PayPal . Then only as a gift . PayPal won’t give your money back as it is a gift .

I was lucky to order from them because they were the cheapese but before checking trustpilot. After I paid i thought to check here and I was so scared I will be ripped off or have similar experiences. BUT instead I had a totally opposite experience. I ordered 2 lamps from them on 14 Sept and received them at the collection point on 15 September (1 day later), delivery in South Sweden, Almhult. Amazing ! Probably if I had seen the bad reviews here I would have not ordered from them. I don't know if they are always like that or should be recomended always but it is my experience so they deserve recognition! I have never had such a fast service in Sweden !

I've been buying home furnitures for the last 10 years within 4 different countries and Mio chould be the worst store I've ever dealt with, and I'm sure no one can beat them.

I bought a sofa with footstool and due to my apartments elevator and stair size, it can not be delived to my place. Which was probably my fault for not checking it, but while buying the sofa no one warned us about the sofa’s being one piece. Couldn’t find a crane service because, it’s not going to fit throught the balcony after some measurements.

We’re trying to return the couch but customer service is pretty incompetent and currently stuck in the limbo. When we talk with the Stockholm mio, they said that you can return it but currently not returning to our calls.

You'll have better customer service when you buy something second hand from Facebook Marketplace.

Do not buy any furnitures from here. Didn’t listen previous reviews when I buy it but trust me.

I wish I could rate MIO with less than one star. Their customer service is horrible, and the delivery system is a joke.

My order should be delivered within three weeks, according to the salesperson. It's been six weeks and their answer is "you will receive the order when we have it in stock". Apparently, I should just be glad that they took my money ahead and will deliver my order when they feel up to it.

I also love how someone from MIO just contact me to tell me that the order is actually not delayed, but two weeks ago MIO sent me an SMS apologizing for the delay and stating that it would be delivered on week 30 (this week)...which obviously won't happen.

Avoid MIO at all costs.

Hi,
Since January until now and my problem did not solved. I believe that they just created new issue in their system without any follow up. Four issues are created (Ordernumber 1022258821, 171-29437, 171-29933, 171-30293) and now solution.
I asked them that I want some Manager to talk to me, but no answer also.
It is not just bad quality in my Soffa, but also disrespect to me when I ask a simple request to talk to manager and no one is replied.
Please look into this ASAP.

I bought 4 different kind of furniture in in 2 separate Occasions. The first time things were delayed without any reason and when they finally came the Marble top was broken in several pieces and took 3 weeks to get the new one.
The second time we bought furniture that is 60,000 kr. The delay this time was 4 months and when finally arrived it had missing parts that we could not Use it as it can not stand safely without the missing part. Our things have been in boxes for one month now with every week promise from Mio that the missing part will come the week after. The glass top of one of the Wardrobe was the wrong size and the new glass is also late. And why would it be the wrong size in the first place?
Anyway never ever buying from Mio again. It is bad quality that is over priced with the worst survive and the worst packaging ever. Do not order from there you will regret it. I thought that Mio is all about quality but unfortunately it is the opposite. You can buy with this bad quality from the cheapest shops in the market and paying quarter the amount you will pay to Mio.

The worst service and logistics ever! Don’t order from MIO! I ordered a bed that was said to take 8-10 weeks, it was delayed to 16 weeks without any reason! Then without any notice, it was delayed another week! No explanation what so ever! Entire plan of moving is ruined and they just shrugg and said “well it’s on the way”. Soooo irresponsible and ignorant! I am so upset and will never again visit or buy anything from MIO

We ordered a double bed and it took 6 weeks (including a delay) to get delivered. However, the bed can not stand properly as one of the leg is far off the ground. So disappointed that they did not carry out some of the very basic tests before shipping.

I bought 60,000SEK worth of furniture, and I told them I would pay all in cash, and my only request was to get my goods on time. Anyway, I gave them three months in advance, they managed to delay my furniture four more months (a total of seven months), and I had to return everything, and I had furniture on my moving day to my new apartment.

Staffs are nice people, and their logistics suck. I don’t mind paying extra to PostNord or DHL to get my goods on time, but there is no such option.

This company has been around long enough to build a stable strategy for delivery, and this failure shows how incompetent are the higher management.

Using different excuses to justify such failure and breaking customers' trust while many other Swedish companies successfully satisfy customers will not solve any issue, so please take responsibility and fix the problem for your own company's sake.

In addition, I will tell my story to my social circle to not use your service and be aware of my story, and I hope everybody who faces this issue do the same to encourage Mio to fix this issue.

No customer service at all!
I would never order anything from Mio again. I ordered a bed and a sofa. I had to wait 7 week up until delivery, which was a lot but okay. Then in week 7 I chose a day for delivery, which did not work due to my international phone number, so I had to call them. However on the day of delivery, I was told that the bottom part of my bed was delayed and it will take longer. I had to call again to find out that it will take another three weeks. So this time when I wanted to book the time, I called directly. But the customer service told me that they cannot book it, so I had to explain that he can. On the last day of the three weeks I actually got my bed. Of course no Apology from Mio.