Mint & Lily Reviews 

36,056
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 7,068 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the stunning variety of thoughtful designs and the impressive quality of the pieces, which make wonderful presents for loved ones. Shoppers also note that the online store is exceptionally easy to browse, while customer care is frequently described as extremely helpful and quick to respond. However, some people mentioned issues with product durability, noting that certain items tarnished, lost their finish, or caused skin irritation. A few other people also felt that sizing inconsistencies, damaged deliveries, and unhelpful return policies created challenges when trying to get help.

What people talk about most

Product

Consumers find product to be positive, highlighting that the jewelry is beautiful, shiny, and of amazing... See more

Quality

Reviewers highlight positive aspects of quality, noting that the jewelry is beautiful and of good quality.... See more

Order

Users describe ambiguous interactions with order, reflecting a high level of disagreement regarding their... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful... See more

User experience

Customers had positive experiences with user experience, consistently praising the quick and easy shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Mint and Lily on Facebook. Was hesitant about purchasing, but after seeing all the beautiful jewelry and their fair pricing I decided to purchase four bracelets! Two are photo bracelets for m... See more

Company replied

Rated 5 out of 5 stars

They have such thoughtful and unique gifts and jewelry. I have bought several necklaces from them including one I wear every single day that still looks amazing. Their customer support is also PHENOME... See more

Company replied

Rated 5 out of 5 stars

Shopping with Mint & Lily is such a wonderful experience. So attentive to customers and ALWAYS more than accommodating if you experience an issue. My new favorite place to shop!!! Just ordered my t... See more

Company replied

Rated 5 out of 5 stars

First and foremost, Mint and Lily is an American company based in the USA. Their order process is easy to follow. They offer many beautiful pieces of jewelry at affordable prices. The options for pa... See more

Company replied


Company details

  1. Jewelry Store

About Mint & Lily

Written by the company

Mintandlily
Mintandlily
Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away. Mintandlily
The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother. Mintandlily
While trying to figure out how to make a custom bracelet for my sister, I realized that just about any message could be customized if you're willing to wait a little while, and Mint & Lily was born. Mintandlily
Now, we design simple, elegant bracelets designed for daily use. The bracelets come with a touch of delicate polish and an uplifting message, mantra, or sentiment with the elegance that fits right in with your Sunday best or a night out on the town. The bracelets we make are intended to serve as a daily reminder that brings joy to the wearer while empowering their spirit. Mintandlily
Our mission is to remind women of the strength and confidence that we each carry within ourselves with beautiful, meaningful pieces of jewelry that we'd be proud to wear ourselves. Mintandlily
Mint & Lily is a jewelry brand born in the USA. All our pieces designed with love in San Francisco, California.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(36,056)

6,704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ll buy from you all for my grandkids…

I’ll buy from you all for my grandkids and for myself and I love all the products

28 August 2026
Mint & Lily logo

Reply from Mint & Lily

Hi Darlene,

This truly made our day. You've been shopping with us for a while now, and knowing you keep coming back for your grandkids and yourself means more than we can say. Thank you so much.

We're always happy to be your go-to.

Maya

Rated 5 out of 5 stars

I love mint&lilly jewelry!

I love mint&lilly jewelry!! It's handcrafted and waterproof so I will never take it off!! The jewelry sparkles and shimmers!! ♥️😊.

28 August 2026
Mint & Lily logo

Reply from Mint & Lily

This made our day! We're so glad the jewelry has become a permanent part of your wrist. Thank you for taking the time to share this, Harriet.

Maya

Rated 5 out of 5 stars

Quick and easy

Quick and easy. I have bought here before and love the jewelry and price.

28 August 2026
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Reply from Mint & Lily

This made our day! Quick, easy, and worth coming back to is exactly what we're going for. Thank you for the kind words and for being such a loyal customer, Olga.

Maya

Rated 5 out of 5 stars

Beautiful Jewelery

Jewelery is beautiful, great endurability, and prices are very reasonable. Plus so easy to place an order. This is my favorite jewelery!

28 August 2026
Mint & Lily logo

Reply from Mint & Lily

This made our day! We're so glad you love the jewelry and that ordering was easy. Thank you for taking the time to share this.

Maya

Rated 5 out of 5 stars

Easy to shop

Easy to shop. Prompt delivery. Easy returns and/or exchanges.

26 August 2026
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Reply from Mint & Lily

Debra, thank you so much for taking the time to leave this review. It genuinely means a lot to us, and we're glad the whole experience, from browsing to returns, felt smooth.

Maya

Rated 5 out of 5 stars

Description of jewelry.

Description of jewelry.

3 August 2026
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Reply from Mint & Lily

Thank you so much for the kind words, Claire! We're so glad you're happy with your order. We really appreciate you taking the time to share your experience.

Maya

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great selection of jewelry

27 August 2026
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Reply from Mint & Lily

Thank you so much, Patricia! We're really glad the site made it easy to shop. We hope you love everything you picked out!

Rated 5 out of 5 stars

I’ve gotten a few pieces from you

I’ve gotten a few pieces from you. Always happy with them!

27 August 2026
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Reply from Mint & Lily

Thank you so much! Knowing you've come back for a few pieces now and been happy with each one really does mean the world to us. Enjoy them!

Rated 1 out of 5 stars

I purchased a 3 mm tennis necklace from…

I purchased a 3 mm tennis necklace from mint and Lily, when I received the necklace, it was beautiful, but when I wore it, it turned on its side, regardless of how I put it on. I contacted the company and told them how disappointed I was, they informed me because of the square shape of the setting, the stones were set in that this was a characteristic of this necklace. I researched long and hard to find a tennis necklace that would not do this and totally wasted $49 on a necklace that I could not wear. They guarantee 100% customer satisfaction, but because I was past the 30 days they would only give me a $15 credit towards another piece of their jewelryDO NOT PURCHASE FROM THIS COMPANY, SUBSTANDARD, do not waste your money.

27 August 2026
Unprompted review
Mint & Lily logo

Reply from Mint & Lily

Janelle, this is not the experience we want anyone to have, and I'm sorry the necklace didn't work for you. A necklace that rotates sideways regardless of how you put it on is one you can't actually wear, and we should have done more the first time around.

We've made this right with store credit covering your full purchase, and Maya has reached out to you directly with the details.

Maya

Rated 4 out of 5 stars

Beautiful jewelry I can afford

This is the second or third time I have purchased from Mint & Lily and haven’t been disappointed yet. They have lovely jewelry at prices I can afford.

27 August 2026
Mint & Lily logo

Reply from Mint & Lily

Beverly, thank you so much for taking the time to leave this review. Knowing you've come back a few times and still haven't been disappointed means a lot to us.

Maya

Rated 5 out of 5 stars

Quick and easy !

27 August 2026
Mint & Lily logo

Reply from Mint & Lily

Quick and easy is exactly what we're going for, so thank you for saying so. Really appreciate you taking a minute to leave this :)

Ada

Rated 5 out of 5 stars

Love the website

Love the website, easy to navigate and order. I’ve been very happy with the products.

27 August 2026
Mint & Lily logo

Reply from Mint & Lily

Thank you! Easy navigation is something we fuss over, so it's good to know it shows. Even better that the pieces themselves have kept you happy.

Ada

Rated 5 out of 5 stars

I have always had good experiences with…

I have always had good experiences with this company. I feel they make everything effort to supply the customer with quality jewelry at reasonable prices.

26 August 2026
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Reply from Mint & Lily

A track record of good experiences is the best thing you could tell us, thank you. Glad the quality has held up order after order.

Ada

Rated 5 out of 5 stars

Easy to order

Easy to order. Wish you had half sizes in rings

26 August 2026
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Reply from Mint & Lily

Glad the ordering was painless, thank you! And the note about half sizes in rings is a fair ask, I'll pass it along to the team :)

Ada

Rated 5 out of 5 stars

The selection is outstanding

The selection is outstanding. The prices are great too.

26 August 2026
Mint & Lily logo

Reply from Mint & Lily

Thank you! Hearing that the range gives you plenty to choose from without stretching the budget is exactly what we hope for.

Ada

Rated 5 out of 5 stars

GREAT SELECTIONS

GREAT SELECTIONS, GREAT PRICES. GOOD SALES!

26 August 2026
Mint & Lily logo

Reply from Mint & Lily

Hearing the selection is what caught your eye makes my day, thank you. Hope the next browse turns up something just as good :)

Ada

Rated 5 out of 5 stars

Beautiful products and great offers on…

Beautiful products and great offers on special deals.

26 August 2026
Mint & Lily logo

Reply from Mint & Lily

Really appreciate this. Pretty pieces at a price that feels good is what we aim for, so glad the deals landed well for you.

Ada

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