Mint & Lily Reviews 34,939

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful jewelry, highlighting its excellent quality and unique designs, making them perfect for gifts. Many consumers also commend the exceptional customer service, noting the helpfulness, prompt responses, and personalized assistance they received. The user experience, from navigating the website to placing orders, is frequently described as easy and efficient. However, some people were dissatisfied with the quality of certain products, mentioning issues like tarnishing, chipping, or broken clasps after a short period. A few other people also felt that the inscriptions on personalized items were difficult to see.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the unique... See more

Order

Consumers find order to be ambiguous. Many customers praise the ease of ordering online, the quick shipping,... See more

Quality

Customers generally express satisfaction with the quality of the products. Many reviewers praise the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would highly recommend this company. The bracelet I ordered is absolutely beautiful, I’m delighted with it! The customer service care is amazing! Special thanks to Gina! Thank you forever everything... See more

Rated 5 out of 5 stars

I love this site and their beautiful pieces! I love the awesome sales they text me ! I made this order while waiting on another to arrive lol! One is a gift for my daughter for Mother's Day ❤️...... See more

Company replied

Rated 5 out of 5 stars

I ordered one of the fidget rings but unfortunately ordered the wrong size. I reached out to customer service and received amazing service from Gina who responded promptly and helped me get a new ri... See more

Company replied

Rated 5 out of 5 stars

my experience with what I just ordered was with Gina who help me yesterday evening and just now. by reaching your support help email address What a great pleasure it was to chat with her with the... See more

Company replied


Company details

  1. Jewelry Store

About Mint & Lily

Written by the company

Mintandlily
Mintandlily
Our story begins with a simple bracelet with a simple message: straighten your crown. It was a gift to a sister who was struggling through a difficult time in her life, and I wanted to help, but I was hundreds of miles away. Mintandlily
The "straighten your crown" message held a lot of meaning, for we had always joked that she was a queen, just like her mother. Mintandlily
While trying to figure out how to make a custom bracelet for my sister, I realized that just about any message could be customized if you're willing to wait a little while, and Mint & Lily was born. Mintandlily
Now, we design simple, elegant bracelets designed for daily use. The bracelets come with a touch of delicate polish and an uplifting message, mantra, or sentiment with the elegance that fits right in with your Sunday best or a night out on the town. The bracelets we make are intended to serve as a daily reminder that brings joy to the wearer while empowering their spirit. Mintandlily
Our mission is to remind women of the strength and confidence that we each carry within ourselves with beautiful, meaningful pieces of jewelry that we'd be proud to wear ourselves. Mintandlily
Mint & Lily is a jewelry brand born in the USA. All our pieces designed with love in San Francisco, California.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

35K reviews

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Replied to 99% of negative reviews

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Rated 4 out of 5 stars

Earrings purchased

Love the look of the earrings! I would have liked to see a visual of the various s but not shown. I previously bought necklace and bracelet and they’re beautiful and shipped quickly!

11 February 2026
Rated 5 out of 5 stars

Wonderful Customer Service

I had a problem with an order I placed and customer service assisted me to the max! Gina should be commended for her understanding and assistance. She made me feel like I was special customer and corrected my problem exceptionally! She is a dedicated asset to your company.

29 April 2026
Rated 5 out of 5 stars

TRUE! This jewelry is amazing! I haven’t taken it off since I got my 7 new pieces!!! I swim everyday, shower, go everywhere and never have to take off my jewelry!!! How sexy is jewelry on a wet body!?

I swim everyday with my jewelry on…I shower daily with my jewelry on…I get so many compliments and I feel it’s the jewelry! This stuff is so great cuz it doesn’t tarnish! I have owned 14ct gold jewelry that didn’t stand up to this stuff! This is my second purchase in this month!

29 April 2026
Rated 1 out of 5 stars

Sadly a very disappointed customer

I have been A customer with mint and lily Since December. I've spent over $300 in jewelry. Unfortunately, the jewelry has tarnished most of my jewelry that was replaced arrived broken and the rest broke during the time that I've been wearing it. I sent pictures showing the damage and the tarnish of the jewelry and all they could offer me was a $25 gift card. And then I was offered a $36 refund, which was hardly What I expected, considering the amount of money I spent for jewelry that you guarantee doesn't tarnish, but actually did so needless to say, I was very disappointed in the fact that that was all you could offer me since I've been going back-and-forth with you guys since December. It started out great. But unfortunately had a very bad ending, at least for me, as the consumer I was told I'm sorry for your experience. Here's a $36 refund lookout for it. In your account. And best of luck. Not exactly what I was expecting, but lesson learned I also have pictures if you need to see it.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

My first order was lost in transit

My first order was lost in transit. I contacted customer service and the response was immediate. Gina was quick to track my order and keep me updated. She quickly re-ordered so that my gift would be on time. This level of customer service is not the norm these days. I will support and tell everyone to support mint and lily

29 April 2026
Rated 5 out of 5 stars

Love the look also quality the way it…

Love the look also quality the way it is made. Some I did not like is a few things that were made a very small chain it just didn’t look like very nice quality like all the rest. Even the one that was like Jim clip was very nice the other one did not. But because of ALL the rest are great. This company is very very good.

29 April 2026

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