MiniBrew Reviews 285

It's a great machine that makes excellent beer. Customer service is responsive and top notch.

Correct handling of shipping costs after shipping destination change.

Again, top service. MiniBrew takes more after-sales responsibility than other companies I know. They are always trying to find an answer or solution to the question.
That helps in trusting the product but thats not the reason why I bought a 3rd smartKeg. I just love to brew on the MB: maximum control resulting in quality beers with full creative options to design your own beers and learn from them. The smaller size keg (or brews up to 6L) seems a disadvantage but to me it is actually an opportunity to brew more often and diverse. With 3 smartkegs I can now easely compare 3 brews (brewed in the same s
day) changing the recepy only a bit and learn the effect of different yeast or temperature by few degrees and knowing all the rest is consistendly controled by MB. The MB may seem expensive at first glance but realise that the MB is very complete and dont need extras that add up as with a lot of other systems. And about the 6L: I brew in a city centre but only need 1m2 to ferment with 3 Kegs = 18L on my attic. And another 1m2 for storage. If you want (quantity) beer for a party: buy beer. If you want beer to your taste and liking, and learn from it: buy MiniBrew and start your journey! You can always show off with your quality MB beers at that party anyway...cheers

as per expectations, a fast delivery of the order.

Great beer making platform. I will be using it for recipe development. Good quality of the materials.

I had just a short question according shipping documents. Like every time contacting the MinBrew support Team, they replied very, very quick and competent, to answer any open issue. Nice Team and nice machine. I really like to create my own beers with equipment.

As usual you get help quickly✌️

Great prompt help with the problem I had with my machine- I appreciate the caring personal service which you have provided . Well done guys!

I bought my minibrew second hand and to my surprise some parts were not present. I therefore contacted comstumer service and was helped immediately.

Special thanks to Glenn from minibrew who made my day!

I have modified this review from 1 star to 4 stars as although it has taken a while minibrew have now sent me two brand new kegs to replace my faulty ones. I think this demonstrates how committed they are to ensure they maintain a high reputation. Im sure a lot of companies would have just accepted the bad review and ignored me, so well done minibrew. I am on holiday for a few weeks but can't wait to come back and get some brews going ready for christmas.

It is with reluctance that I have resorted to writing this review as initially I thought this system was brilliant and well worth the money and subscription costs. Alas my delight has now turned to despair! I purchased a minibrew system with two kegs a while ago and after about 18 month (Sept 21) I experienced and reported some cooling issues with both kegs (1st disappointment) . After some investigation minibrew agreed there was a problem and were going to arrange for both kegs to be returned for repair. Eventually, after 7 month, following numerous chasing from myself collection was arranged and the kegs sent for repair in April 22 (2nd dissapointment). After lots more chasing and another 3 months passing (3rd disappointment) I received my kegs back following their repair. However, additional items I ordered (and paid for) to be returned with my kegs did not arrive as promised (4th disappointment). In addition one of the kegs was returned with a damaged fan housing (5th disappointment). This left me with 1 keg to use and having now used it a few times the initial cooling problem remains as it can't get below about 10-14DegC (6th disappointment). Having reported these issues minibrew promised to send a new keg to replace the one that was damaged, and acknowledged that there remained an issue with the one that was usable and supposed to be fixed. Since then they have stopped responding (7th disappointment) to my request for an update on how they are going to address my issues.
I have documented evidence to back up all of these claims
As of today my outstanding issues are; 1) my damaged keg has yet to be replaced, 2) my other keg still has the cooling issue & 3) Items I have ordered and paid for have not been dispatched.
I hope I am wrong, but I now believe that I am being deliberately ignored and that minibrew have no intention of delivering the after care and warranty service they claim to provide.
If you are thinking about buying this item then if it is fault free you are probably buying one of the best all in one homebrew systems available but beware if it develops a fault you may be wasting a lot of money, since minibrew do not seem capable of honouring their warranty or providing the level of aftercare service they claim!

Always a fast respons when contacting the support. Great machine for recipe-testing small batches. So easy to use. Can't wait to taste my first 3 beers, to see the difference between this machin and the bigger kettles

My machine lost connection during brewing session. After one week I am still unable to connect. The support cannot help either. Without connection I can't even run the cleaning session. It is weird that there is not a basic control panel on the machine for this kind of situation. I think that such a simple task have to be possible offline.

I had problem with my brewing with craft recipe. Technical support fixed it with reasonable time.
I don´t know any other so easy brewing device or kit, with what brewing would be so simple.

Excellent support inspite of logistic problems getting a delivery all the way yo New Zealand - Brew day commencing...

Fast responding time, and very good help by the helpdesk!

Loved how Customer support handled situation!

Great help. Fast update and solved my issue.

Cheers:)

Fast reply, helpful, satisfying

I have received the machine reasonably fast. There is a big community on facebook and discord, and the build quality and amount of thought that did go into this machine is amazing. Support is great.