Miltons Jewellers Reviews 

102
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I recently purchased a ring from Milton's, from start to finish I had exceptional service, all staff have been very friendly and helpful with any queries. The ring is beautiful and looks brand new, it... See more

Rated 5 out of 5 stars

Lewis was a very helpful and knowledgeable staff member who kept his fact finding promise and called when he said he would. He was very amenable and made buying a piece of jewellery a very pleasant e... See more

Company replied

Rated 5 out of 5 stars

I have used Miltons Jewellers several times, and are my first choice when searching for a Rolex wristwatch. I have bought two Rolex watches from them thus far, a GMT & Ladies Yachtmaster and both exp... See more

Rated 5 out of 5 stars

I would like to say a few words about Pauline who works at St John’s Precinct Liverpool. This is the second purchase I have made and Pauline has advised me over both. She is knowledgeable, extremely h... See more

Company replied

Company details

  1. Jewelry Store
  2. Watch Store

Information provided by various external sources

Miltons comprises a number of family businesses with shops in Chester, Birkenhead and Liverpool. We specialise in buying and selling fine jewellery and Rolex watches.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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No recent history of asking for reviews

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4.8

All reviews

(102)

17 reviews in the last 12 months

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Rated 5 out of 5 stars

BRILLIANT!

Such wonderful, friendly, professional staff! Amazing jewellery! Will be returning! Thank you!

23 December 2022
Unprompted review
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Reply from Miltons Jewellers

Dear Sarah, thank you so much for taking the trouble to leave such a generous review. We'll share it with our colleagues in Chester and they'll be delighted to see you were so pleased. Thanks for your business this time and of course it would be lovely to see you again :-)

Rated 5 out of 5 stars

Mltons jewellers Liverpool

Thank you Naomi you help me a lot sorry I didn’t not get up to date formation but thank you Mr Milton for helping people in sad situations but I thank God for decent companies like yourselves. Thank you Naomi hope you get a pay rise justice deserves as she is a gem and very professional

5 July 2022
Unprompted review
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Reply from Miltons Jewellers

Dear Pauline,
Thankyou so much for your kind words and taking the trouble to write. We've now spoken about this in-store and Naomi is absolutely delighted that you felt so pleased with her service. Your few words go a long way to encourage us all and we're extremely grateful.
With best wishes from us all at Miltons :-)

Rated 1 out of 5 stars

My bracelet

To all at Miltons thank you very much for repairing my bracelet

21 April 2022
Unprompted review
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Reply from Miltons Jewellers

Dear Ms. Mawdsley, Thankyou for your review. Your comment suggests that you were happy with our service, so did you really mean to leave us a 1-star review? If you were unhappy, our Managing Director has asked what we can do to satisfy you - please email us on info@miltons.co.uk or call Lesley Leadbetter on 0151 708 6766. Equally, if your 1-star review was a mistake (5-stars is best!) then perhaps we can help correct it. Thankyou from all of us at Miltons

Rated 5 out of 5 stars

Very helpful great assistance with any…

Very helpful great assistance with any problems excellent service thank you Nick.

12 April 2022
Unprompted review
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Reply from Miltons Jewellers

Thankyou for taking the time to leave such kind feedback, Ms. Hesford, and for your business itself. It was our pleasure to help :-) With kind regards from Nick and all at Miltons

Rated 5 out of 5 stars

Outstanding customer service with a…

Outstanding customer service with a personal touch. Thank you to Pauline and Terry for making my purchase even more memorable. Nothing was too much trouble and I would highly recommend the team.

13 November 2021
Unprompted review
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Reply from Miltons Jewellers

Dear Lisa, Thankyou so much for taking the trouble to share your experience. There is nothing more encouraging for us as retailers! Both Pauline and Terry will be thanked personally by our MD for looking after you as they did. We hope that we may one day be of service again, but until then....keep sparkling! Best wishes from all of us at Miltons

Rated 5 out of 5 stars

It was my wife's 60 birthday and I…

It was my wife's 60 birthday and I wanted to get her something special, I contacted Miltons and a really great bloke named Jim Laycock helped me with my purchase, he sauced a beautiful Platinum Diamond necklace at a really great price, my wife will absolutely love it. Thank you so very much Jim for all your help.

Phil S

11 October 2021
Unprompted review
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Reply from Miltons Jewellers

Dear Mr. S...
Thankyou so much for taking the trouble to share your comments. We're all delighted when we can help and there is nothing more encouraging than such kind words from a client. We hope that this lovely pendant is the success you anticipate and wish you both a wonderful and happy day.
Best wishes from all of us at Miltons :-)

Rated 5 out of 5 stars

I bought a ruby ring in India which…

I bought a ruby ring in India which turned out to be not quite what I’d thought and I returned it and got my money back thankfully. I got in touch with Nick Bailey at Miltons, who had valued it for me and told him what I was looking for. It took some time but he sourced a really beautiful vintage ruby and diamond ring for me which I am thrilled with. Thanks so much for all your help. A great service.

5 July 2021
Unprompted review
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Reply from Miltons Jewellers

Dear Mr. Litherland,
Thankyou very much for your generous comments which are so encouraging for us as retailers. As his colleagues, we can't think of a better valuer and adviser that you could have had rather than Nick Bailey!
So pleased that after problems elsewhere you seem to have ended up with a lovely ring. Enjoy! ...and thankyou again.
Haywood Milton and all at Miltons

Rated 5 out of 5 stars

The only place to buy a Rolex in the…

The only place to buy a Rolex in the North West!

After searching for some time I found the watch I wanted at the Chester store. I was served by Michael who is extremely professional and informative. From the initial call - to buying the watch was altogether an excellent service.

I’ve searched all Milton’s competitors in the North West, and their prices are always the best. I purchased I new Datejust a few months ago which has already gone up in value by £500. They are a fantastic investment!

The St John’s store has an excellent watch team when your Rolex requires a service.
I was warmly greeted by a friendly and helpful Security Guard, and served by Phil who is the Rolex Guru. I received loads of helpful information about my new and pre-owned watches.

I highly recommend both stores. They only source pristine watches and provide a consistent excellent service.

27 March 2021
Unprompted review
Rated 5 out of 5 stars

I have used Miltons Jewellers many times

I have used Miltons Jewellers several times, and are my first choice when searching for a Rolex wristwatch. I have bought two Rolex watches from them thus far, a GMT & Ladies Yachtmaster and both experiences were exemplary. They are most friendly and a fountain of knowledge on their subject, they willingly help with advice on any matter, even when not actually purchasing an item from their store. I really can’t praise them high enough 10 /10

23 March 2021
Unprompted review
Rated 5 out of 5 stars

Have now bought two items of jewellery…

Have now bought two items of jewellery from this store. The service received on both occasions has been excellent. The items are beautifully packaged and a written valuation for insurance purposes is usually received within a couple of days.

The quality of their jewellery is both excellent and exceptionally good value if purchasing pre-loved items.

Can recommend Miltons Jewellers highly.

31 December 2020
Unprompted review
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Reply from Miltons Jewellers

Dear Ms. Avenell,
Thankyou so much for taking the trouble to leave your review. We're delighted that you feel well served. There is nothing we find more encouraging!
We hope that you continue to enjoy your purchases and send our best wishes for the New Year.
With kind regards,
Haywood Milton and all the Miltons Team.

Rated 5 out of 5 stars

Purchased a lovely Diamond Eternity Ring

Wow, really S S Miltons of Chester Wow.
I visited today 18th December 2020 following weeks of walking past and checking out their window displays.

I hoped to locate a ring for my partner that was exceptional and Diamonds.

The shop was very busy, only a couple and masked but I wanted to call whilst stood outside.

The chap answered the phone, nice man and I explained I was OK outside but could they tell me the size of the ring I liked in the window.

A lady come over to the window and we smiled as she got hold of the beautiful ring.

I was invited in and I was the only customer as the others had just left.

Wow! It was not just the fact I wanted to ring, thr young man serving me was super helpful and friendly.

The lady by the door was wonderful and so supportive with my questions, really made me feel at home.

I like quality used jewelry as you can save thousands of pounds! And I did!

So impressed and because the staff created a welcoming experience I just had to have the Diamond Ring!

The refraction of light through the diamons was just lovely and full of colour.

I am looking forward to collecting the ring and wrapping it for my partners Xmas gift.

Anyone reading this , seriously please consider visiting, I had to visit a few times and thankfully someone had offered S S Milton the chance to purchase the ring helping that customer.

Now the ring will be loved and looked after.

So very happy with how I've been treated today. Not judged, just really friendly helpful staff and I will be back again to choose a ring for me next time.

Suoer happy and all who read this abd wish to save thousands please visit! Also the Xmas lights in Chester looked lovely.

Thanks for a wonderful experience

19 December 2020
Unprompted review
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Reply from Miltons Jewellers

Dear Mr. Fairclough-Speed,
What can we say except "Wow!" and thank you in return? This is such a generous and thoughtful account of your experience and we cannot tell you what it will mean to the team at Miltons of Chester. They will all see it and be so encouraged by what you've written.
We hope that your partner loves the ring and that yours will be a safe and wonderful Christmas.
Thankyou from all of us for taking the time to write so kindly.
With our best wishes for the season,
Haywood Milton, on behalf of all my wonderful team :-)

Rated 5 out of 5 stars

Five star ⭐⭐⭐⭐⭐

Very friendly and helpful staff at milton's in st john's shopping centre we had a lovely visit and got exactly what we were looking for thanks to the staffs expertise we highly recommend a visit

23 October 2020
Unprompted review
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Reply from Miltons Jewellers

Dear Mr. Corner,
Thankyou for your very generous and encouraging feedback, especially appreciated now.
We'll try to ensure that all the team see them. Thankyou for your business and, again, for this review.
With kind regards from all of us at Miltons.

Rated 5 out of 5 stars

Friendly, welcoming and excellent service

Just had to write this review about the service I have received by the the wonderful guys at Miltons Church Street branch (Liverpool). From my very first communication by email to Nick Bailey to the professional and helpful customer service by Laura. I had originally seen a beautiful diamond ring on their website and emailed Nick for further information, within a couple of hours he had gave me all the answers to my questions and believed me there were lots:). Nick kindly put the ring aside for me, when I arrived at the branch I was greeted by Laura who was so helpful and friendly also, had excellent product knowledge. I eventually chose a different ring that was shown to me by Laura. So I just want to say thank you for everything in these days people are quick to report the negative and not the positive. Keep up the good work and keep smiling!!

21 September 2020
Unprompted review
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Reply from Miltons Jewellers

Dear Nicky,
Thankyou so much for this kind review, never mind your custom. It was our pleasure to assist you but the encouragement of reviews like yours could never be more appreciated than now.
Hoping that we might serve you again one day,
With very best wishes from all of us at Miltons.

Rated 5 out of 5 stars

Nothing but the best!

I recently had some questions about Rolex watches and Haywood responded in a timely manner, providing sound advice. He is extremely knowledgeable and I would highly recommended Miltons.

22 February 2020
Unprompted review
Rated 5 out of 5 stars

Good to do business with

Good to do business with and easily done.

Extremely knowlegeable personnel who are professional, have extensive experience of the trade and easy to deal with.

I will be doing business with them again and would not hesitate in recommending them to anyone.

21 January 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

Fantastic service received from Michael in the Chester store today. I arrived at the shop following a reservation of a ring I had seen on the website. He took the time to show my husband and I the ring and answered all our questions without any pressure to buy. He was polite, professional and very knowledgeable and we left with a beautiful ring and a bottle of champagne! I would have no hesitation in recommending this shop, an all round excellent customer service experience. Thank you.

16 March 2019
Unprompted review
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Reply from Miltons Jewellers

Dear Caroline,
Thankyou so much, both for your business and indeed then taking the trouble to write so kindly here. What you describe is exactly what we would hope for. Michael will see this personally of course, but we are all encouraged by it and grateful to you.
We'd love to welcome you again and hope that this ring gives you much pleasure!
With kind regards,
Haywood Milton, on behalf of Michael and all at Miltons.

Rated 5 out of 5 stars

Excellent

Excellent
Never left a review before but felt I had to comment regarding the fantastic staff at Miltons in Chester. I arrived at their shop with a list of 8 rings I had seen on their website. They took the time to show me each ring, answered all my questions and never at any point did I feel like I was under any pressure to buy. I was able to make my decision in a relaxed and friendly atmosphere and I left the shop with a beautiful ring and a bottle of champagne. I didn't get the name of the young man who served me but he was fantastic and a real credit to Miltons, there was also a lovely young lady who helped to gather my selection together who I hope one day gets the ring of her dreams just like I did. I would have no hesitation recommending this shop, the staff provided me with good old fashioned customer service which is a very rare thing these days and I am delighted with my purchase.

11 March 2019
Unprompted review
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Reply from Miltons Jewellers

Dear Ms. Cadwallader,
We're delighted that you're so pleased and have taken the trouble to write so kindly about Kieran and Becky, whom we believe to have been your assistants. There is nothing more encouraging for retailers than generous feedback like yours! The manager at Chester has shared it with them and I am sure you will anticipate how "tickled" they are. On behalf of all of us at Miltons, thankyou so much both for your business and your feedback.
It would be our pleasure to be of service in the future.
With kind regards,
Haywood Milton
Managing Director

Rated 5 out of 5 stars

What friendly and helpful staff

What friendly and helpful staff! Jane and Heidi (Chester branch)!

Definitely going to pop in again!

Louise

8 March 2019
Unprompted review
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Reply from Miltons Jewellers

Dear Ms. Wood,
Thankyou so much for these kind and encouraging words. We really appreciate both your business and that you took the time to write. We'd all love be delighted to see you again! With kind regards, Haywood Milton and all at Miltons in Chester.

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