Miller Homes Reviews 

Came back into see Declan at the Avonside wisp sales office as we are in a better position to start looking at new houses, great communication in keeping us updated with releases and how everything is getting on on-site. Unfortunately for what we need it is still a bit out our price bracket but would highly recommended to anyone looking in the area

I recently purchased my new home at Meadowbrook Chase and had a fantastic experience throughout the entire process. From reservation to completion, the team was incredibly supportive and kept me well-informed at every stage. I’d like to give a special mention to Sarah, Alice, and Tyler, who were always on hand to answer my questions and make the journey feel seamless. The communication was excellent, and the support provided—from the My Miller Home app to the clear guidance on next steps—made buying my first home a truly positive adventure. Highly recommended!

We have had a positive experience with Miller Homes, the whole process from start to finish was smooth and the communication with Emma Gary and billy has been excellent.

Had a meeting with Kelly, who walked us through the entire process as FTB with little knowledge and was incredibly generous with her time, advice and any questions we had.

Hannah and Kim at Seaham Garden Village have been incredibly helpful and welcoming from the start. We had soooo many questions and were at the office almost as much as they were, but they were always happy to answer our questions. They really went above and beyond to make sure our new home was perfect for us, and we cannot rate them highly enough. More than 5* service, thank you so much!

Chris and Alex came to attend to some outstanding snagging issues. Polite and friendly. Explained what they were doing and also attended to a smaller job which they didnt have to. Thankyou.

Had the pleasure of having a repair from Darrell Hardcastle a few weeks ago. He was extremely polite, neat and tidy (plus did an excellent repair). A real credit to millers.

Colin and Mark did a fab job in decorating the house on the back of the snagging issues. Miller customer relationship manager at site , Antonio, the inspection manager Jon and all the others are also very friendly and helpful at the west Craig’s site. Definitely a relationship worth building and maintaining. Thanks to the miller team and all the very best
Regards
Rishab

Big shout out to Caroline and Sophie at Thornly Park site. We have just picked our dream home and had our welcome meeting. Caroline has been great going through the details with us. As first time buyers it's very daunting but she has put us at ease and Sophie has been on hand if it's Caroline's non working day. It's great we can lift the phone any day for support and advice. Booked our choices meeting in and really looking forward to it.

So far so good! Staff have been so friendly, informative and have went over and above ❤️ any snagging issues we had have been resolved quickly and so far we can’t fault them at all! Thank you to the team at Greenacres!

Amazing experience when looking at buying my first property, we were looking at avonside wisp and Declan was incredible aswell great customer service and very knowledgeable

I would like to share my positive experience with the customer service technician who visited my home for fabrication work today (Mihail-Burjor). From arrival to completion, their professionalism and attention to detail were outstanding.

Mihail was punctual, polite, and clearly experienced in their work. They took the time to understand my requirements, explained the process clearly, and ensured that everything was carried out to a high standard. The quality of the fabrication work was excellent, and they maintained a clean and tidy workspace throughout.

What stood out most was their friendly attitude and willingness to address any questions or concerns I had. It’s clear they are committed to delivering both quality workmanship and great customer service.

Overall, I am very satisfied with the service provided and would happily recommend Mihail to others.

Chris (smith) came to finish up the snag list. Nice guy and carried out the last few bits of my snag list. Thank you

Tim Melia, did a cracking job on our door. He was a nice guy, good customer service.
Job done.

I bought a Miller Homes property two years ago. Less than 12 months in, my patio door stopped locking. Miller Homes came out to fix it.Now, the exact same issue has happened again. The door would not lock at all. This left my home unsecured and put my family at risk.Because the home is now two years old, Miller Homes refused to help. They blamed the issue on "natural movement" of the house.I had to pay £99 for a private repair out of my own pocket. The professional installer's invoice clearly states that the issue was a bad original installation fault, not natural movement.Miller Homes failed to fix the door correctly the first time. They have used the two-year mark as an excuse to avoid fixing their own mistake. This is terrible customer service.

Chris has been absolutely fantastic helping to take care of paint / fill snagging around our kitchen & utility. He was lovely and friendly, cheerful and polite. Thankyou

We have been in our Miller Home for nearly a year now. We had a slight mould problem in our shower room. Colin came out to work on the problem. He did a fantastic job and finished it to a high standard.

Darley Hardcash was absolutely amazing in his job and was very professional. Highly recommend him

I recently visited The Avenue at City Fields development by Miller Homes and was fortunate to meet Gaynor Secker. From the moment I arrived, she was welcoming, professional, and incredibly knowledgeable. She took the time to explain everything in detail and ensured that all of my questions were answered clearly.

What impressed me most was her genuine approach and excellent customer service. The experience gave me great confidence in Miller Homes and played a major part in my decision to reserve a plot. Having visited several other developments, I can honestly say that Gaynor's customer care stood out from the rest.

Meeting Gaynor gave me a very positive first impression of Miller Homes, and I hope the quality of the finished home reflects the same high standards as the customer service I received. Thank you, Gaynor, for making the whole experience so positive and enjoyable 🙂

Kelly has been absolutely fantastic throughout our home-buying journey. She has always been friendly, professional, responsive, and genuinely committed to helping us every step of the way.

The process hasn’t always been straightforward, and there were times when things felt stressful and uncertain. As soon as Kelly returned from a short period away, she quickly got everything back on track and helped move things forward. Her communication, dedication, and customer service have been outstanding.

We really appreciate all the support and reassurance she has given us as we approach exchange and completion. Kelly is a real credit to Miller Homes, and we are very grateful for everything she has done to help us secure our new home.