Millbry Hill Reviews 

2,181
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 436 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the friendly and knowledgeable staff members who consistently provide exceptional assistance and go above and beyond to help. People are also thrilled with the extensive selection of high-quality items for pets, horses, and outdoor activities available at very competitive prices. Furthermore, consumers consistently highlight the remarkably quick and seamless order delivery service. However, some customers experienced order fulfillment issues, such as receiving incorrect items, experiencing delivery delays, or having packages left at the wrong address. A few reviewers also noted occasional challenges regarding unexpected costs or discrepancies between advertised shelf prices and final till totals.

What people talk about most

Product

People report positive experiences with product, highlighting a great selection and high quality items.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items are... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Customers had positive experiences with service, highlighting prompt delivery and friendly staff. Reviewers... See more

Price

Users describe satisfaction and appreciation regarding competitive and reasonable pricing. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a Joules womens hoodie which I'd seen full price everywhere & happily found on Millbry Hill on sale at a very reasonable price. Seamless ordering & delivery super quick. More than happy with... See more

Rated 5 out of 5 stars

Ordered the fleece lined waterproof trousers on 31/12/25 dispatched the same day and they arrived super quick at the start of 26! The trousers have been an absolute life saver over the -10 temperature... See more

Rated 5 out of 5 stars

Had exactly what we were looking for where several other companies could not provide the size we needed. The website and purchase was straightforward and our order - a huge box and very close to Chris... See more

Rated 5 out of 5 stars

I called into the Whitby store while away on holiday & the visit was worthwhile. Very friendly staff, helpful too. Purchased a new Ridgeline jumper which is really good quality and the Autumn colourwa... See more


Company details

  1. Horseback Riding Service
  2. Pet Store

Written by the company

The UK's premier supplier of pet supplies, equestrian supplies and equestrian clothing. Specialising in everything pet and equestrian, from pet food and accessories to horse supplements we have a huge range with over 10,000 products. Order securely online and have your pet food delivered direct to your door. Royal Canin, Iams and Eukanuba are just a taster of the highest quality pet food brands we stock. Our equestrian range consists of everything you and your horse could wish for from horse supplements and horse feed to body protectors and horse rider clothing. You will find all of the horse supplies you need! Barbour Clothing, Musto and Joules are just some of the fantastic clothing ranges we have to offer. If there is anything you cannot find or need help with then please feel free to contact our expert staff who will be happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,181)

424 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really impressed with the service

Really impressed with the service. My order arrived quicker than expected & I accidentally ordered 2 of the same item that then didn’t fit & Millbry were really helpful about returning the items.
The refund was processed quickly & without query or hassle. Will definitely use them again

21 July 2026
Unprompted review
Rated 1 out of 5 stars

The Velcro is coming away from the…

The Velcro is coming away from the material, I think it works for my dog but not sure how long it will last.

22 July 2026
Unprompted review
Millbry Hill logo

Reply from Millbry Hill

Hello, I am very sorry to hear you have had an issue with your item. If you can email sales@millbryhill.co.uk with photos of the fault, we can look into this further for you.

Kind regards
Millbry Hill Team

Rated 5 out of 5 stars

I can't rate Millbury hills own "meaty…

I can't rate Millbury hills own "meaty mix"any higher...it's moist, smells nice and most importantly my dogs love it . Their coats are so shiny they both are a picture of health... And it's great value for money. I'd give it 5* every time.
Also the staff are always helpful with any queries, and great advice.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Very competitive Price

Ordered a Joules womens hoodie which I'd seen full price everywhere & happily found on Millbry Hill on sale at a very reasonable price. Seamless ordering & delivery super quick. More than happy with my experience & would definitely consider using this co/website again.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Attitude off staff

The staff were excellant.As an 80 yesr old I have some difficulties with heavy items but they were 1st class in helping me to take my purchase to my car and loading it for me.I have to say I have been using this store sinced it opened and the staff have always been outstanding.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely small dog’s bed for my cat

Lovely small dog’s bed for my cat. He’s lived outside for nearly ten years, semi stray. His shelter, an old rabbit hutch in my sister’s garden. Now he lives with me; still mostly outside with his hutch shelter, but getting used to comfy beds, one outside that he loved so much, so I found the same bed in a light colour for inside my cottage.

22 June 2026
Unprompted review

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