Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more
Company replied
Michelle at the Monmouth branch was brilliant!! Very helpful in all aspects of our booking which was challenging as we were booking for friends as well as ourselves, who were not present!! In amongst... See more
Company replied
Michelle was very patient and explained everything we wanted to know therefore made the booking very easy for us as she did everything for us
Company replied
Excellent service by Michelle Timewell. Efficient, friendly and took time and patience to understand our holiday needs. Will definitely use again. When we went to the cruise ship seminar, we had only... See more
Company replied
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
39 Monnow Street, NP25 3EF, Monmouth, Monmouthshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I walked into Miles Morgan and walked out 20 minutes later with the trip I wanted and for the price I wanted. They did everything for me and were fabulous to deal with. Highly recommend. SO much easier than booking online and the prices seem no different.

Reply from Miles Morgan Travel - Monmouth

Reply from Miles Morgan Travel - Monmouth
I found my experience with miles Morgan excellent very helpful cheerful and and I was made to feel very at ease it was my first time booking a cruise and it was very straightforward with the help of the staff member she fully explain the whole trip to us which was very helpful

Reply from Miles Morgan Travel - Monmouth
Excellent, friendly advice based on a wide and sometimes personal experience. Always pleased to see us and welcome us with offer of coffee if the process of booking and advice may take time. Clare is a star. We have recommended several friends and relatives to use this company.

Reply from Miles Morgan Travel - Monmouth
Claire was very helping in ensuring all my requirements were met. As always an excellent service. Thank you.

Reply from Miles Morgan Travel - Monmouth
Staff were informative, offered good advice with very helpful suggestions.
Easy conversations and friendly.

Reply from Miles Morgan Travel - Monmouth
Fantastic tour.Brilliant service even though Monmouth store closed .Clare and team still dealt with everything

Reply from Miles Morgan Travel - Monmouth
Excellent service
Clare at Monmouth is very knowledgeable ,and helped with our first rver cruise booking.
We have booked holidays with them before,and have aways had a good experience .

Reply from Miles Morgan Travel - Monmouth
Clear efficient and confident service with economic costs. Full explanation of what the holiday entailed.

Reply from Miles Morgan Travel - Monmouth
Nothing was too much trouble for Michelle at Monmouth/Ross. Even when we found a better deal she price matched. We have used MM for many years now and will continue to do so. Already booked our next holiday and looking for 2027 too.

Reply from Miles Morgan Travel - Monmouth
Michelle Timewell was very professional friendly and made our booking process very easy. Answered all our queries could not ask for better service.

Reply from Miles Morgan Travel - Monmouth
Thoroughly impressed with the service that we received from Jade at the Monmouth branch. She is always able to identify our needs and she is spot on with her advice. Booking the holiday(s) with her has been a pleasure and she takes time to research our holiday destinations for us; her prep is exemplary. Thank you.

Reply from Miles Morgan Travel - Monmouth
Very helpful no worries at all with trips Great .

Reply from Miles Morgan Travel - Monmouth

Reply from Miles Morgan Travel - Monmouth
Superb personal service as always- we feel known as a couple, not just as customers. All the details of the holiday are handled smoothly and professionally.

Reply from Miles Morgan Travel - Monmouth

Reply from Miles Morgan Travel - Monmouth
jade was my point of contact when booking my cruise sorted it all out for me very helpful will be using her again to book next cruise

Reply from Miles Morgan Travel - Monmouth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.