Miles Morgan Travel - Monmouth Reviews 

146
•
TrustScore 5 out of 5

4.9

39 Monnow Street, NP25 3EF Monmouth, Monmouthshire, GB

•

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Rated 5 out of 5 stars

Excellent customer service from staff at Monmouth.Good detailed information about the cruise we chose, explaining accomodation, position of cabin on the ship,dining options etc.With other online cruis... See more

Company replied

Rated 5 out of 5 stars

Michelle at the Monmouth branch was brilliant!! Very helpful in all aspects of our booking which was challenging as we were booking for friends as well as ourselves, who were not present!! In amongst... See more

Company replied

Rated 5 out of 5 stars

Michelle was very patient and explained everything we wanted to know therefore made the booking very easy for us as she did everything for us

Company replied

Rated 5 out of 5 stars

Excellent service by Michelle Timewell. Efficient, friendly and took time and patience to understand our holiday needs. Will definitely use again. When we went to the cruise ship seminar, we had only... See more

Company replied


Company details

  1. Travel Agency
  2. also in
  3. Cruise Travel Agency

Written by the company

Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.


Contact info

  • 39 Monnow Street, NP25 3EF, Monmouth, Monmouthshire, United Kingdom

  • 01600 715736

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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4.9

All reviews

(146)

3,190 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

I walked into Miles Morgan and walked out 20 minutes later with the trip I wanted and for the price I wanted. They did everything for me and were fabulous to deal with. Highly recommend. SO much easier than booking online and the prices seem no different.

10 April 2026
Unprompted review
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Reply from Miles Morgan Travel - Monmouth

Thank you for your kind review, pleasure to book your holiday.

Rated 5 out of 5 stars

Gracious

Very friendly helpful staff who give 100% all the time…

22 April 2026
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Reply from Miles Morgan Travel - Monmouth

Thank you for your kind review. Regards Jade

Rated 5 out of 5 stars

I found my experience with miles Morgan…

I found my experience with miles Morgan excellent very helpful cheerful and and I was made to feel very at ease it was my first time booking a cruise and it was very straightforward with the help of the staff member she fully explain the whole trip to us which was very helpful

17 April 2026
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Reply from Miles Morgan Travel - Monmouth

Thank you for you lovely review. It was a pleasure and I'm excited for you. Regards Jade

Rated 5 out of 5 stars

Excellent Advice.

Excellent, friendly advice based on a wide and sometimes personal experience. Always pleased to see us and welcome us with offer of coffee if the process of booking and advice may take time. Clare is a star. We have recommended several friends and relatives to use this company.

1 April 2026
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Reply from Miles Morgan Travel - Monmouth

Thank you for your kind words.

Rated 5 out of 5 stars

Easy experience

Staff were informative, offered good advice with very helpful suggestions.
Easy conversations and friendly.

5 March 2026
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Reply from Miles Morgan Travel - Monmouth

It was a pleasure booking your holiday. Regards Jade

Rated 5 out of 5 stars

nostalgic Nile tour

Fantastic tour.Brilliant service even though Monmouth store closed .Clare and team still dealt with everything

4 March 2026
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Reply from Miles Morgan Travel - Monmouth

Thank you for your comments. I'm so glad you thoroughly enjoyed your tour. See you soon in our newly refurbished shop. Kind Regards Clare

Rated 5 out of 5 stars

Excellent service

Excellent service
Clare at Monmouth is very knowledgeable ,and helped with our first rver cruise booking.
We have booked holidays with them before,and have aways had a good experience .

3 March 2026
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Reply from Miles Morgan Travel - Monmouth

Thank you for your kind words. I'm so pleased I could help and I'm sure that once you have experienced River Cruising you will be delighted.

Rated 5 out of 5 stars

Nothing was too much trouble for…

Nothing was too much trouble for Michelle at Monmouth/Ross. Even when we found a better deal she price matched. We have used MM for many years now and will continue to do so. Already booked our next holiday and looking for 2027 too.

31 January 2026
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Reply from Miles Morgan Travel - Monmouth

Thank you for your feedback, it was a pleasure to book your holiday and look forward to hearing all about it

Rated 5 out of 5 stars

Michelle Timewell was very professional…

Michelle Timewell was very professional friendly and made our booking process very easy. Answered all our queries could not ask for better service.

29 January 2026
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Reply from Miles Morgan Travel - Monmouth

Was a pleasure to book your holiday. Thank you for the lovely feedback

Rated 5 out of 5 stars

Thoroughly impressed with the service…

Thoroughly impressed with the service that we received from Jade at the Monmouth branch. She is always able to identify our needs and she is spot on with her advice. Booking the holiday(s) with her has been a pleasure and she takes time to research our holiday destinations for us; her prep is exemplary. Thank you.

27 January 2026
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Reply from Miles Morgan Travel - Monmouth

Thank you so much for your lovely words! It is always a pleasure booking your holidays and I love hearing all about them! Regards Jade

Rated 5 out of 5 stars

Very helpful no worries at all with…

Very helpful no worries at all with trips Great .

16 January 2026
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Reply from Miles Morgan Travel - Monmouth

So excited that you have decided to join us on our group holiday to Malta in May. Many thanks Clare

Rated 5 out of 5 stars

Superb personal service as always

Superb personal service as always- we feel known as a couple, not just as customers. All the details of the holiday are handled smoothly and professionally.

5 December 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for your kind review Regards Michelle

Rated 5 out of 5 stars

Very carrinng staff

jade was my point of contact when booking my cruise sorted it all out for me very helpful will be using her again to book next cruise

11 September 2025
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Reply from Miles Morgan Travel - Monmouth

Thank you for you kind words Mrs Smith, was a pleasure booking your cruise. Regards Jade

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