Miles & Barr Reviews 

1,179
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Jade Eccott has been a very impressive and essential part of getting this deal across the line for us . Her persistence and patience really has been vital in helping keep this deal together. Her expe... See more

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Rated 5 out of 5 stars

Great experience with Miles & Barr from start to finish of buying our first home. Nadine has great communication, very prompt in getting back to any questions. She was clear and helpful when encounte... See more

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Rated 5 out of 5 stars

I have bought and sold a couple of properties and had rented my Folkestone flat to tenants for 18 years and Miles and Barr were by far the best estate agent to work with. With my flat sale, they were... See more

Rated 5 out of 5 stars

Jade Eccott was a great communicator and kept me updated on the progressof the sale every week. She got in touch when she said she would and had oodles of charm in what she did. I thank her for that... See more

Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,179)

543 reviews in the last 12 months

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Rated 5 out of 5 stars

Louise Daly

Louise Daly, firstly I have to say that Louise is a super star and without her support I would have lost the plot on a number of occasions. Louise is calm, diligent, reliable & caring, she has the ability to spin many plates very successfully and with ease. Louise is the main lynch pin between buyers, sellers, solicitors on both sides, management companies and even councils should the need arise. All of which she manages with expertise, charm and professionalism. Louise is a wonderful human being, she is passionate, she makes sense and talks in plain English, she keeps you in the loop at all times, she works extremely hard and is a huge asset to Miles & Barr. I have nothing but praise for Louise, like I said at the start of this review she is a super star and speaking to some of her colleagues at Miles & Barr they all have the same praise for her. So thank you Louise you are a life saver in the midst of Solicitor jargon, I truly believe you worked harder, was more reliable and made more sense than the solicitors so you should be paid their fees.

19 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your wonderful feedback, Romany. We are thrilled to hear that Louise, your sales progressor, provided you with exceptional support and professionalism. Her ability to communicate clearly and keep you informed truly reflects our commitment to delivering a seamless experience. Louise prides herself in delivering this kind of customer service. We appreciate your kind words and will continue to prioritise integrity and customer value in all we do.

Rated 5 out of 5 stars

Excellent service - both lettings and sales

I have let a house through M&B for over a year and just completed its sale. The service has been excellent and the team are friendly and helpful. I would recommend them.

19 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Mark. We're thrilled to hear that you found our service excellent and our team friendly and helpful. We strive to deliver a seamless experience with professional support and local expertise. Your recommendation means a lot to us, and we wish you all the best in your new chapter

Rated 5 out of 5 stars

Great service start to finish

Communication was excellent throughout the process. Sales team and in particular the Senior Sales Negotiator were really good as were the office management team in general. All were very effective.

12 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Chris, for your wonderful feedback. We're delighted to hear that our communication and support were effective throughout your experience. Our team strives to deliver professional service with integrity, and it's great to know we met your needs. If you have any further thoughts to share, please feel free to reach out to us

Rated 5 out of 5 stars

Huge thank you to Louise Daly and the team

Huge thank you to the team, especially Louise Daly who has been wonderful getting this first time buyer’s purchase over the line. Louise has been instrumental in communication and helping to resolve issues, and making the whole process stress free. Very happy and grateful! ☺️

18 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Jo. We're thrilled to hear that Louise, your sales progressor, provided such excellent support and made your first-time buying experience stress-free. We pride ourselves on clear communication and professional integrity to ensure our customers feel valued. If you need anything else, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Very smooth process

18 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Tris. We're delighted to hear that you found the process very smooth. Our team strives to deliver a seamless experience with professional support and local expertise. If you have any further feedback, please feel free to reach out to us

Rated 5 out of 5 stars

5 Star

Rebecca was absolutely exceptional from start to finish. Her professionalism, efficiency, and attention to detail were outstanding. She was incredibly quick to respond and kept me informed throughout the entire process with excellent communication.

Nothing was ever too much trouble, and she made everything feel smooth, easy, and stress-free. I truly appreciated her dedication, reliability, and friendly approach. I couldn’t recommend Rebecca highly enough and would not hesitate to use her services again. Thank you for such a fantastic experience!

18 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Rhyss, for your wonderful feedback. We are thrilled to hear that Rebecca, your sales progressor, provided you with exceptional support and made the process smooth and stress-free. Our team is dedicated to delivering a service with integrity and efficiency. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Property Sale

Miles and Barr (in particular Becky White) were very helpful during the sale and responded promptly with any questions i had. As i live overseas, it was important to have a local contact point that was able to help with a range of issues and concerns.

18 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Geoff. We're delighted to hear that our support was helpful and efficient during your sale. Having a local contact is essential, and we're glad that Becky, your sales progressor could provide that for you. If you have any further questions, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Louise has been extremely helpful…

Louise has been extremely helpful throughout the entire process, it was great to have someone on your side to explain and simplify the process especially as a FTB.

15 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Ella. We're thrilled to hear that Louise, your sales progressor provided you with excellent support and made the process easier for you as a first-time buyer. If you need further assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Great Experience

Great experience with Miles & Barr for our first house purchase. Louise was very helpful, and communication was efficient.

5 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Izzy, for sharing your wonderful experience with us. We're delighted to hear that Louise, your sales progressor, provided helpful support and that our communication was efficient. We always strive to put our clients first and deliver a seamless experience. If you need anything further, please don't hesitate to reach out to us.

Rated 4 out of 5 stars

Louise Daly was splendid

Louise Daly was splendid - quick, smart and reliable

1 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Philip. We're delighted to hear that you found our support quick, smart and reliable.

Rated 5 out of 5 stars

Very helpful

Very helpful, continously kept up to date with progress by Jade Eccott and helped to prevent any delays. Cannot fault.

10 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your wonderful feedback! We're thrilled to hear that Jade, your sales progrssor, provided you with continuous updates and support to ensure everything ran smoothly. We always strive for efficiency and professionalism, putting our customers first. If you need anything else, please don't hesitate to reach out to us.

Rated 3 out of 5 stars

Not for the vulnerable .

I was less than impressed with the sales team who promised me the earth until they had our signatures on the contract, then coerced into dropping the price of our property in less than two weeks. We also had to deal with a staff member who was often rude and abrasive who upset both me and my husband. We are both elderly and a bit vulnerable and would have benefited from kinder handling. Once we had a buyer our sale and new purchase was coordinated by Louise Daley who I cannot praise enough. She chased everything quickly, kept us fully informed and was always very friendly polite and professional. I would have rated it lower if not for her.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

The whole team was fantastic at…

The whole team was fantastic at assisting us with our purchase. We initially dealt with Joe and Maddy at the start of the process who were very helpful and accommodating. Once the transaction had progressed we dealt mainly with Melissa, who I may add is a star! She kept us informed the whole way through. Updated us consistently, we never had to chase or query nothing and she was always on the other end of the phone to answer any questions we had. This was our first time dealing with Miles and Barr and certainly won’t be the last!

29 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Brad, for sharing your wonderful experience with our team. We're thrilled to hear that Joe, Maddy, and especially Melissa, your sales progressor, provided you with fantastic support throughout your purchase. We pride ourselves on delivering clear communication and consistent assistance, ensuring a seamless experience for our customers. We look forward to assisting you again in the future!

Rated 4 out of 5 stars

Everyone was very helpful & Debbie Mead…

Everyone was very helpful & Debbie Mead kept us in the loop as to what was going on at all times.

8 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Anne. We're glad to hear that our team, in particular, Debbie, your sales progressor, was helpful and kept you informed throughout the process. We apologise if there were any aspects that did not meet your expectations. Please feel free to reach out to us if you'd like to discuss your experience further.

Rated 5 out of 5 stars

The stewardship of our house purchase…

The stewardship of our house purchase was undertaken by Louise with diligence and integrity. We really appreciate how Louise went beyond our expectations to further the progress of our sale.

Thank you Louise, you have made our first house purchase a lovely experience.

5 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Lewis. We're thrilled to hear that Louise, your sales progressor, provided such diligent and professional support during your house purchase. Our team strives to go above and beyond to ensure a seamless experience for our customers. We wish you all the best in your new home!

Rated 5 out of 5 stars

House Purchase

Thanks to Becky, Giuseppe and Josh for making the purchase of our house a very seamless experience. Always there to help and provided a great service

29 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Teresa, for sharing your wonderful experience with us. We are thrilled to hear that your sales progressor, Becky and Giuseppe and Josh provided you with seamless support throughout your house purchase. Our team is dedicated to delivering professional service and ensuring customer value. If you need anything further, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

Thanks to Louise Daly - super supportive, outstanding service!

Louise Daly was my contact at Miles & Barr for the purchase of a property in Margate. I am an Australian who was buying sight unseen ahead of a move to the UK. Being overseas throughout the process could have been difficult. Fortunately Louise made everything a breeze! She went above and beyond to ensure each stage of the purchase kept moving and helped navigate any challenges. Her communication is excellent and she always kept me well informed. Miles & Barr are lucky to have Louise on the team - she provides exceptional service drawing on extensive knowledge and experience. Job well done Louise!

1 June 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Amanda. We're thrilled to hear that Louise provided exceptional support throughout your property purchase. Her professionalism and local expertise truly make a difference in delivering a seamless experience. We appreciate your kind words and wish you all the best in your new home

Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, I cannot fault Miles & Barr one bit. From point of viewing, all the way through to exchange I have felt supported, listened to, understood and well taken care of! For context, I have had a very difficult sale, that’s been going on for over 14 weeks that has caused blood/sweat/tears and sleepless nights! I was assigned Debbie Thwaites to my case and I have to say without her - I wouldn’t have got through it! Not only did she provide professional guidance & advice, she was emotionally supportive which was above all, the most important part to me. She listened when I needed to rant, she bigged me up when I needed a boost, she laughed when I needed cheering up, and was a shoulder to cry on! Debbie needs true recognition for her dedication to the role. Alongside this, I also had James Cussen step into the case and I couldn’t fault him either, he was extremely helpful, offering some really helpful guidance where suitable, very communicative, supportive, understanding and overall great. Honestly, without these 2 people I would’ve given up months ago. In addition to this, whenever I rung the Ashford office, I always had friendly voices answer the phone, which really helped & made a difference!! Miles & Barr really do care. I stand by that and will definitely coming back if I need to sell in the future!

29 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Rachel. We are delighted to know you felt supported and understood during your journey. It’s heartening to hear that Debbie and James provided you with the professional guidance and emotional support you needed. This is exactly the sort of service we strive to deliver. We truly appreciate your feedback and thank you for your very kind words. We would be honoured to help you again in the future!

Rated 5 out of 5 stars

Felt like they had my interests at…

Felt like they had my interests at heart and worked hard to get the best result for me and my family. Everyone was professional and friendly

29 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Joshua. We are thrilled to hear that you felt we had your best interests at heart and that our team provided professional and friendly support. We strive to deliver a seamless experience. If you ever need further assistance, please don't hesitate to reach out to us.

Rated 5 out of 5 stars

The team at Miles and Barr where so…

The team at Miles and Barr where so helpful and professional with our recent sale. Always at hand to answer questions and support. Both Sam and Emily always kept us informed as to progress of the sale, being very supportive and informative.

29 May 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Ann. We are thrilled to hear that our sales progressor, Emily, Sam and the team provided you with professional support and kept you informed throughout your sale.. If you need anything further, please don't hesitate to reach out to us.

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