Miles & Barr Reviews 

The service is great! It really takes the stress and any annoyance out of our lives. We have full trust in the team and always think that quotes are reasonably priced.

I was a tenant with Miles & Barr for 3 years. They were quite slow to get problems sorted out, and at the end of my tenancy they created confusion/worry for me as they did not seem to know that my moving out date had already been decided and told me I needed to give 2 months' notice, which I didn't need to.

Debbie Mead has been absolutely wonderful throughout. She has kept me up to date throughout all the proceedings. Has always been available to answer all my questions in full and has put me at ease.
Thank you so much Debbie, you are a credit to Miles and Barr.

Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency

Kerrie, is and always has been super diligent and timely in her communications with us.

She is swift to fix problems and comes to us with solutions alongside any issues.

Couldn't ask for more really :)

We've been dealing with Miles & Barr as Managing Agent for our properties for more than 20 years and in all that time we've received good service.
As our portfolio grew it became increasingly evident, to avoid duplication of work and 'the left hand not knowing what the right hand was doing' scenario, that a 'Portfolio Manager' was required to handle all correspondence relating to our properties that had previously been dealt with by different offices within the Miles & Barr group.
When Michelle (now Michelle Purse) joined your team she evolved as our 'go-to' contact and was able to pull things together. We've depended upon her knowledge of the business and worked together to resolve more complicated issues.
More recently, she's been the hinge-pin while we've been dealing with a non-communicative tenant and as 'Portfolio Manager', for want of a better title, Michelle has been able to maintain (and retain) an overall grasp of the matter. She's been our channel of communication with Miles and Barr.
Her continued support and understanding is the reason for our comments which, we're hoping, will not go unnoticed by management.

Have recently been assigned to Gracie May from the Ramsgate branch and she has been great to work with. She responds to queries promptly and is always really polite and helpful

Louise in the Sales Team made our experience so easy, even though we were selling 2 properties and purchasing 1.
Louise was all over everything and kept us fully updated. She was patient, approachable and friendly throughout.
I would highly recommend Miles and Barr, they did all the work and made everything uncomplicated and stress free.
Thank you Louise!!

Gracie Brown has recently been appointed as my Relationship Manager for the rental property. She has been been very responsive to my requests; she gets back to me in a timely manner. She is very knowledgeable about the recent legal changes and explained them clearly to me.

Gracie Mae Brown is very helpful and promptly follows up on any issues and requests that I put her way. She clarified status of rental increase and following up promptly on gas invoice

Excellent customer service and always there to answer any queries.

I just want to give a massive thank you to Louise daly for all her help with our house buying process! She was honestly amazing, so quick at replying to us and actually getting things from the solicitors when they were being very slow.. Louise gave us the best experience and we are very grateful for her hard work.

Nadine Roberts has been our liaison coordinator throughout the whole process. She is polite friendly and has unbelievable patience , even though it was a very short chain it was not without its complications, Nadine did a great job in keeping everyone informed and chasing just at the right time, it was reassuring to know that she was on the case and took a lot of the stress away from us. Thank you.

We contacted someone at the company and arranged a viewing. Only to be told that this person had decided they weren´t able to show us around. Rather than inform us that someone else was taking up our request they transfered us onto someone else who then tried to cancel the viewing.

They have been very kind and patient with this whole process. Louise has been very helpful with everything we have needed and explained things when we was unsure. She has really made this experience much easier for us.

Jade Eccott was amazing !! Went above and behind to support me as a first time buyer.
Among keeping me in the loop and guided me through

We had a tricky and bumpy journey with this sale.

I am entirely convinced the fact that very junior people employed by the solicitors involved acting for the buyer in the transaction caused most of the issues we all faced collectively as buyer, seller and Agent.

Their incompetence and apparent lack
o empowerment, the lack of honesty and transparency or any sense of responsibility to fulfil the most basic of tasks (for which they were contracted and paid) with any sense of urgency or care meant the conveyancing process was long, fraught with hold ups, half truths, unfulfilled promises causing stress and completely and unnecessary delay.

Through this whole process, frustrating as it was daily, Nadine as Miles and Barr’s progressing agent tried above and beyond to find solutions for all parties.

She responded quickly with answers when she was eventually able to get them from
both the buyer and eventually the buyer’s solicitor.
She listened while I ranted at the ridiculousness (and incompetence of parties who must do this day in day out)of it all, always tried to find solutions and was pulled in all directions.

She kept calm, although I know
she shared my frustration at the unnecessary complexity of what should have been a simple, short chain and relatively small transaction was palpable.

She kept positive and kept me in the loop when there was eventually progress and news.

She did a better than anyone could have done faced with the broken and outdated almost entirely still analogue process of conveyancing as it is with solicitors today.

The system is broken, conveyancing is not taken seriously enough by Solicitors and people like Nadine have to deal
with the outcome of that hourly in their
working day.
She remained optimistic and positive
She deserves to be praised for her tenacity and patience and client service.

I have been dealing with Nadine Roberts for quite a few months with a very complex case, I can honestly say that Nadine has been absolutely amazing & I can’t thank her enough for all of her support throughout this process. All of Nadine’s hard work has not gone unnoticed. Nadine is a fabulous asset to Miles & Barr, that are lucky to have such a fabulous employee. Thank you Nadine xxx

Buying a house can be so overwhelming, but Louise Daly made my journey absolutely amazing. She was incredibly supportive, professional, and kept me updated every step of the way. I couldn't have asked for a better estate agent to help me buy my home. Thank you so much, Louise and Miles & Barr!