Miles & Barr Reviews 

1,191
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 554 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and effective. The service provided is frequently described as excellent and efficient, often making complex processes feel stress-free. Many people highlight proactive and timely communication, noting regular updates and quick responses to inquiries. However, some customers noted occasional issues with communication, experiencing missed updates or slow replies. A few people mentioned staff who seemed disengaged or lacked sufficient knowledge about properties or processes, leading to confusion and a feeling that concerns were not fully addressed.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, efficiency, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, responsiveness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the efficiency and speed... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting excellent communication via email and phone,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am extremely pleased with the prompt and helpful attention we have been given by Miles and Barr in both letting and in sales. We have been with the same agent for over 20 years and Charlotte Dyer... See more

Rated 5 out of 5 stars

We were impressed with Melissa Scarsbrook's assistance from the start of the sales progression service at M&B. She made first contact and provided regular updates without the need to chase her... See more

Company replied

Rated 5 out of 5 stars

Gracie Maye was very efficient & effective in solving a plumbing issue. After a week of going backwards & forwards (a severely blocked kitchen sink) Gracie sorted it within 1hr. She contacted a Draina... See more

Rated 5 out of 5 stars

Renting with Miles & Barr was great, easily one of the best agencies we’ve rented from before. Madison was quick to respond to any issues we had over our two year tenancy and quickly found the solutio... See more

Company replied


Company details

  1. Real Estate Agency

About Miles & Barr

Written by the company



Miles & Barr independent estate agents were established in January 1999 and have 14 offices spread over East Kent, dealing with property selling, buying, renting, mortgage advice, property management and relocation services.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,191)

527 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Louise was really great throughout th…

Louise was really great throughout th whole process, thoroughly recommend!

16 April 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had a great experience. Thank you for your recommendation; it means a lot to us!

Rated 5 out of 5 stars

Good letting experience

My house has been let through Regal now part of Miles and Barr for 6 years, during that time all the team, but especially Nicole-Rene Clarke has been very helpful. Thank you

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience purchasing my…

I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!

14 April 2026
Unprompted review
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Reply from Miles & Barr

We're happy you had a great experience purchasing your first property. It's wonderful to hear that Becky and Giuseppe were so helpful, informative, and attentive throughout the process. Thank you for your positive feedback!

Rated 5 out of 5 stars

Highly recommend

We purchased through Miles & Barr Margate and Louise Daley was excellent throughout the transaction keeping us updated. She went above and beyond and liaised with our Sales Agent/Solicitor to ensure everything was running smoothly.
I recommend this Estate Agency each member of the team friendly and willing to assist at all times take pride in what they do
I would not hesitate to use this Firm in the future should the need arise.

14 April 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your wonderful review. It's great to hear that our team provided excellent service and kept you informed throughout the process. We're so glad that you recommend us and would use our firm again.

Rated 5 out of 5 stars

Miles and Barr have been so impressive

Miles and Barr have been so accommodating and professional.
Our Contact Louise Daly has kept us in the loop on the whole process of buying our property. She has alleviated our stress throughout this process, so I thank her so much for this.

14 April 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your kind words! We're happy to hear that you've found our service accommodating and professional. It's great to know your sales progressor, Louise, alleviated stress by keeping you informed throughout the buying process.

Rated 5 out of 5 stars

Big thank you.

I would like to say a big thank you to Phil Hopkins for making the whole viewing process so easy. He was helpful and informative and had endless patience especially as I have viewed the property a few times.

Thank you again.
VAdams

17 March 2026
Unprompted review
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Reply from Miles & Barr

We appreciate you taking the time to share your positive experience. We are so glad to hear that the viewing process was made easy for you and that you found our service helpful and informative.

Rated 5 out of 5 stars

My experience with Miles and Barr

My experience with Miles and Barr - Ramsgate was second to none. Kept informed throughout the process.

10 April 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your wonderful feedback! We're happy to hear that you were kept informed and that you had a great experience with our Ramsgate team.

Rated 4 out of 5 stars

I’d definitely use again!

Helpful, professional, organised.
Friendly service, can always get hold of someone on the phone which is a rarity these days.
Definitely has the customer in mind, chases the conveyancers to get things done, and always good communications with regular updates.

26 March 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your positive feedback! We're happy to hear that you found our service helpful, professional, and organized. It's great to know our team's friendly service and communication met your needs. Thanks for sharing your experience.

Rated 5 out of 5 stars

Excellent Coordination

I was very impressed and grateful for the effort put in to getting to exchange by Emily Stickler. Moving is incredibly stressful and it’s made easier having someone ‘on the ball’ and coordinating everything. I would go back to Miles and Barr again because of this.

9 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Caroline. We are thrilled to hear that Emily's support made your moving experience smoother. Our team is dedicated to providing professional service and local expertise to ensure efficiency and customer value. We look forward to assisting you again in the future

Rated 5 out of 5 stars

It was good to work with Miles and Barr on the sale of our house

It was good to work with Miles and Barr in selling our house and all the team
Jordan in the Birchington office and Debbie Mead in Ramsgate office
Good to get it sold and over the line.

13 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Simon, for sharing your positive experience with our team. We're thrilled to hear that you found our support professional and efficient in getting your house sold. It's great to know that Jordan and Debbie provided the local expertise you needed. We appreciate your trust in us and wish you all the best in your next chapter

Rated 5 out of 5 stars

Great experience

The whole moving process was really great from start to finish, the team were always quick to respond and put our mind at ease whenever we had any queries. We were first time buyers and Debbie was particularly helpful seeing us through to completion. We would definitely use Miles and Barr again when moving in the future.

13 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Maddy. We are thrilled to hear that our team provided you with quick support and helped ease your mind throughout the process. It's fantastic to know that Debbie's professionalism and local expertise made a difference for you as first-time buyers. We look forward to assisting you again in the future

Rated 5 out of 5 stars

Emily Stickler - fantastic Sales Progressor

Emily Stickler is a fantastic sales progressor, she is very knowledgeable and was able to help us understand each stage of the process. Emily was in contact weekly is very kind and personable. We are really happy with our experience with Emily.

6 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your kind words, Jessica. We are thrilled to hear that Emily provided you with excellent support and clear communication throughout the process. Our team is dedicated to delivering a seamless experience with professionalism and integrity. If you need anything further, please don't hesitate to reach out to us

Rated 5 out of 5 stars

Sale of property in Ramsgate

It took several months to sell our property in Ramsgate but the staff at Miles and Barr kept us informed throughout the process. Once it was under offer Becky was our regular contact and helped us navigate the final stage between us and the buyers to a successful conclusion.

9 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your experience, Mrs Wraight. We appreciate your patience during the sale of your property. It's wonderful to hear that Becky provided you with consistent support and helped you navigate the final stages efficiently. We strive to deliver a seamless experience and are glad you felt informed throughout the process

Rated 5 out of 5 stars

Very professional

Miles & Barr were excellent in providing us a smooth and very informative lead up to the purchase of our first property, very efficient and always on the end of the phone if we had any queries. Louise Daly was our property progression point of contact and she couldn’t have done enough for us. Also Bradley Welsh in negotiating and helping with solicitors. Fantastic service.

9 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you for sharing your wonderful experience, Maison. We're thrilled to hear that our team provided you with efficient support and clear communication throughout your property purchase. It's fantastic to know that Louise and Bradley were able to assist you so effectively. We truly appreciate your kind words and wish you all the best in your new home

Rated 5 out of 5 stars

Smooth Process

Louise was great at checking statuses, keeping me informed and moving things along smoothly, acting as the liaison between buyer and seller.

9 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you for your wonderful feedback, Andrew. We're thrilled to hear that Louise provided excellent support and kept everything moving smoothly. Our team is dedicated to delivering a seamless experience through clear communication and professionalism. If you need anything further, please don't hesitate to reach out to us

Rated 5 out of 5 stars

Renting from them was an easy and…

Renting from them was an easy and straightforward process. Very professionell and very easy to deal with. Eventual problems were quickly solved.

9 April 2026
Unprompted review
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Reply from Miles & Barr

Thank you, Claudia, for sharing your experience. We are thrilled to hear that the renting process was easy and straightforward for you. Our team is dedicated to providing professional support and resolving any issues efficiently. If there’s anyone specific you’d like to mention, we would love to hear about them.

Rated 4 out of 5 stars

I would like to take this opportunity…

I would like to take this opportunity to say I am pleased with your service which you and the team have done for me over the last 8 months for sale of my dad's property and finding a buyer quickly to complete the sale in March.

If I do decide to sale my own property in the future I know where to come...

Kind regards
Michel Crisp

7 April 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

Thank you for your kind words, Michel. We're delighted to hear that you were pleased with our support during the sale of your dad's property. Our team strives for efficiency and professionalism, and it's wonderful to know we met your needs. If you decide to sell your own property in the future, we would be more than happy to assist you again. All the best.

Rated 5 out of 5 stars

Mel Scarsbrook has been fantastic

Mel has been fantastic. She always keeps us updated and has worked so hard for us. We really treasure her being part of the team

5 March 2026
Unprompted review
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Reply from Miles & Barr

We appreciate your wonderful feedback. We are so glad that you value the hard work and updates you received. It's great to hear you see her as part of the team.

Rated 5 out of 5 stars

Had a very pleasant experience

Had a very pleasant experience. Melissa was amazing very knowledgeable, kind, polite and helpful.

6 February 2026
Unprompted review
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Reply from Miles & Barr

We're happy to hear that you had a pleasant experience. We appreciate your kind words about the assistance you received; it means a lot to us.

Rated 5 out of 5 stars

Melissa from the Herne Bay branch was…

Melissa from the Herne Bay branch was extremely helpful during the process, timely response and dealings with agents in the past it was a breath of fresh air! James.

12 January 2026
Unprompted review
Miles & Barr logo

Reply from Miles & Barr

We're happy to hear that the service you received was a breath of fresh air. It's great to know that our assistance was helpful and timely. Thank you for your positive feedback.

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